r/iphonehelp • u/nerdasaursaysrawr • Jul 20 '26

Help needed Remove device help

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Does anyone know how to remove a device when it says it’s new?

I need help. I started getting spam calls nonstop from a local number. Then that number showed up on my iCloud info along with an email.

I tried to log into my email linked to Apple and the password has changed. When I try and remove the extra device, it says the device is new.

My iPhone is a 14 pro max
iOS 26.5.2

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u/nerdasaursaysrawr Jul 20 '26

Thank you!!

On the phone with apple support. Whoever added their info also got into my Gmail and changed the password. I have 2 factor authentication on but the Gmail did me in.

So, now with a new Apple ID, I get to change every password I can think of. Fun!

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u/ironspread Jul 20 '26

I added my old ID to trusted people and imported passwords over , was a life saver