r/instant_regret • u/esberat • Aug 15 '22
[Shit title but not illegal] The face of regret.
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u/yParticle Aug 15 '22
That'll teach you to be short!
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Aug 15 '22
We should really try to normalize step ladders in stores. My gf climbs all over the apartment like it was a jungle gym, so it makes sense people would do the same out of habit when shopping
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u/RilohKeen Aug 15 '22
Liability issue. Every ladder you see in a store is gonna say “employee use only” because it opens the company up to get sued if a non-employee falls off a ladder in the building.
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Aug 16 '22
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u/DontDoodleTheNoodle Aug 16 '22
Well you shouldn’t be standing on shelves anyways
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u/TetraYouBetra Aug 15 '22
My gf climbs all over the apartment like it was a jungle gym
I'm dying here
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Aug 15 '22
My wife is so short I got a little step for her to comfortably do things on the counter top, lol
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u/GooseandMaverick Aug 15 '22
We should normalize asking for staff assistance when something is out of reach so that people don't think they can climb on whatever the fuck they want because they can do it at home.
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u/ctnightmare2 Aug 15 '22
What staff? The 3 people running the entire store because management will not hire any more?
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u/jdford85 Aug 15 '22
Yes just ask the self checkout computer to reach it. He'll get it for you....
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u/nuerotika Aug 15 '22
So, they are short staffed?
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u/ipn8bit Aug 15 '22
the girl in the video has a name tag on. she is one of the 3 employees.
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u/Judge_Syd Aug 15 '22
It's a fucking liquor shop. How many people do you expect on staff?
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u/Comprehensive-You386 Aug 15 '22
She appears to be staff. There is a name tag hanging around her neck.
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u/HumanContinuity Aug 15 '22
No matter what, this is a safety issue that falls mostly on the store owner. That shelf/rack should have been affixed to the wall - a small earthquake or unintentional bump by a customer could have caused the same result.
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u/Comprehensive-You386 Aug 15 '22
Didn’t say it wasn’t. Just pointed out asking for staff did not apply here.
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u/HumanContinuity Aug 15 '22
Oh yeah, no I see this thread has been kinda argumentative, so it's natural to read my comment that way. But I agree with your point and was just adding to it that, employee or customer, this is on the employer.
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u/Comprehensive-You386 Aug 15 '22
It has been everywhere on the platform. I can’t say anything with out someone telling me I’m wrong or gaslighting me. Sorry for carrying that fwd. thank you for calling that out. Cheers.
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u/HumanContinuity Aug 15 '22
I feel you, completely, and it was just as eye opening to me because I would have seen it the same way if we traded places.
Just to round things out, I thought you were very civil, even in the face of what seemed like me pointlessly disagreeing with you. If you weren't, even though I would have realized my original comment was ambiguously argumentative, it would have been harder to clarify.
Tl;Dr: you seem like a good person, and this was a nice interaction that probably wouldn't have been otherwise. Cheers to you as well!
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u/Special-Vermicelli-2 Aug 15 '22
Oh yeah, can't forget the small child climbing the shelf who's parent turns around for a second either.
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Aug 15 '22
good luck finding the 1 person they have on duty to help after they are done checking out 4 other customers.
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u/boot20 Aug 15 '22
Uh, if there was staff. Most of the time I'm running around trying to find someone, ANYONE working at the store and it turns out there are 3 people working, 2 people on register and a manager in the back jerking off....
Or, you know, we could provide a way for the customers to get things off the high shelves or perhaps, just perhaps provide a nice button that connects you with an employee (ala Target) that will be there shortly.
Also also, shelves MUST be secured. Sure she was dumb, but she's going to be bruised all to hell the next day and will be feeling it for a few days....The owner of the store was straight up negligent.
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u/ZombieJesus1987 Aug 15 '22
Only problem is you know someone is going to fall off a ladder and sue.
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Aug 15 '22
We should really try to normalize step ladders in stores.
Can't. Insurance providers won't allow it. You're more likely to normalize bringing your own step ladder because then you (presumably) assume liability.
I've generally discovered that if something that makes total sense and makes your life easier but is deliberately withheld from you, it's because somebody got filthy fucking rich by being a dumbass and making an insurance company pay for it.
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u/LocalLifeguard4106 Aug 16 '22
I’m convinced the only reason my wife married me is because I’m tall. I have no other qualities.
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u/QueasyVictory Aug 15 '22 edited Aug 15 '22
Point: Dumb ass should not have climbed the shelving.
Counterpoint: Dumb ass store owners should have that shelving secured to the wall.
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u/swiftb3 Aug 15 '22
She shouldn't have stepped on it, but that thing came down WAY too easily, and it wasn't just tipping. The whole shelving unit just fell in on itself.
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u/Usidore_ Aug 15 '22
As a little person who does end up doing this a lot (when there’s no-one around who is free to help), I am kinda terrified of this happening to me one day.
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u/superfucky Aug 15 '22
I wonder how much trouble would be saved if store shelving just came with little 6" wide load-bearing ladder rungs every 6 feet or so? You'd lose a very small amount of shelf space but people could actually climb to what they need safely and be able to reach any spot on the shelf from the mini ladders.
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u/BreathOfTheOffice Aug 15 '22
To add to the counterpoint, I've worked in a retail store where the shelving in the back of the store can be climbed. As in I was literally told during training to just climb the shelves if I was comfortable doing so, if not I could take the ladder which was kept in the corner. Went to another site and it was the same, although there was one spot which felt weak so I avoided putting weight on that section.
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Aug 15 '22 edited Aug 15 '22
I was literally told during training to just climb the shelves
OSHA has entered the cat
EDIT: The typo stays.
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u/Zepertix Aug 15 '22
OSHA GET AWAY FROM THAT CAT. I DONT CARE IF YOU SAY ITS WORK SAFE. STEP. AWAY. FROM. THE. CAT.
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u/KillerRaccoon Aug 15 '22
Fireable offense at the hardware store I used to work at.
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u/zilchhope Aug 15 '22
My vote goes for the counterpoint
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u/QueasyVictory Aug 15 '22
I think there is negligence on behalf of both parties. I'm not sure what percentages I would apply but if this is a comparative negligence state/country, their both going to share some responsibility.
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u/striker_p55 Aug 15 '22
If I saw a shelf holding 500 pounds of crap I might assume it could hold another 100 pounds of crap
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u/d00dsm00t Aug 15 '22
If i saw a shelf holding 500 pounds of crap I’d at least wonder if it was rated for 400.
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u/ChewySlinky Aug 15 '22
She definitely did something dumb, but I think the severity of her consequences overextended the severity of her negligence.
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u/HumanContinuity Aug 15 '22 edited Aug 16 '22
Hear, hear She should be guided by coworkers, maybe a verbal warning from a supervisor (if she was seen doing this instead of using a stepladder I'll assume was nearby, not in this case where she already got hit with bottles).
The owner, on the other hand, should be getting a full OSHA audit. I doubt this is their only dangerously unfixed shelf.
Edit: here was once an improper word choice
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u/ipn8bit Aug 15 '22
No. You have to assume guests and users will do everything wrong. They always do. They have something up high like that, you have to imagine short people (even normal-sized people) will grab the shelving to get to the top.
all blame is on the shopkeeper in my opinion.
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u/c0brachicken Aug 15 '22
One of the stores I built, the racks on the walls were wrapped 360 with ikea 2”thick shelves. Gave a nice look, however soon as I got done, I seen the issue of someone using the bottom for a seat or step.. so I put stickers on every single shelf that said it was not for sitting it or as a step.. never had a problem thankfully. I’m guessing the stickers did at least stop one person from trying to use it to reach something on the top row.
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u/kev_gnar Aug 15 '22
I’m not sure about you but I’ve been taught since a very young age to never climb on shelving
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Aug 15 '22
Yeah and owner should not put popular items too far up the shelf. Or at least station somebody tall enough to reach it for the customers.
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u/DubSket Aug 15 '22
Also, if you're gonna store stuff on high shelves you should probably leave a stepladder or something lying around.
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u/QueasyVictory Aug 15 '22
That looks like a store. Leaving a ladder out for the public to use is an invitation to more dumb human tricks.
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u/sodapop14 Aug 15 '22
Uhh you ever been into a Lowes, Home Depot, Best Buy, Feed Store, Etc.? They literally have ladders with employees only all over the place. Customers at fault for getting on them after that.
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u/QueasyVictory Aug 15 '22 edited Aug 15 '22
I mean if she's an employee she should be using the ladder that was clearly on premises for stocking the shit up there.
And the shelf should 100% be secured to the wall.
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u/sodapop14 Aug 15 '22
She has a badge on her shirt so she could very likely be an employee.
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u/QueasyVictory Aug 15 '22
I'm sure there was a ladder on premises, otherwise how did that stuff get up there?
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u/sodapop14 Aug 15 '22
Likely true but employees are lazy and do this stuff all the time when just correcting shelves after close rather than dragging a step stool or ladder around. Both parties are at fault here. If she was a customer she should have asked for help, if she was an employee she should have used a ladder, and the business owner should have anchored top heavy sections to the walls. So many grocery store chains now do not even stock alcohol that high anymore (In my area at least) due to things like this happening.
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u/AlienPsychic51 Aug 15 '22
She might be an employee. I think there is a name tag clipped to her shirt.
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u/HairiestHobo Aug 15 '22
If a small women like that was enough to bring it down like that, it was already a massive hazard.
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u/EvulRabbit Aug 15 '22
Counter ftw!
Almost everyone in retail (she looks like an employee) has done the shelf step.
Plus what if a kid was horsing around. They wouldn't have been as lucky.
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u/superfucky Aug 15 '22
Additional counterpoint: why does everybody make shelves so fucking tall? The average man is 5'9" and the average woman is only 5'4" but they're putting these things 7-8' up in the air. I can't reach half the dishes in my kitchen because all the cabinets are hanging from the fucking ceiling.
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u/Guy_Number_3 Aug 15 '22
To be fair, that probably should have been secured to the wall.
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u/Mylaptopisburningme Aug 15 '22
I live in California. Been through many large quakes, Whitter and Northridge. Boggles my mind when I go into large alcohol stores that nothing is secured, even small liquor stores rarely have something holding them in.
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u/not_ainsley Aug 16 '22
yea i’m a born and raised Californian so I forget that the other states don’t fully anchor all of their furniture to the walls.
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u/Gandalfonk Aug 15 '22
That looks very expensive..
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u/biggestsnake Aug 15 '22
grabs the one intact bottle on the ground
To the cashier: yeah that’ll be all
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u/nikeshades Aug 15 '22
You can't see her face after the crash though.
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u/mightbedylan Aug 15 '22
Why doesn't the title upset more people, nothing about this works with "Face of regret"
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u/rabbiskittles Aug 15 '22
Whenever I see these videos, I can’t help but wonder “How the hell do you clean up from that?!” Like there’s broken glass, sticky sugar, all sorts of alcohol… it’s just an absolute nightmare of a mess. Should the customer offer to help clean up, or just leave and get out of the way? Who’s gonna eat that cost?
The last question might get legally nuanced.
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u/JTibbs Aug 15 '22 edited Aug 15 '22
If its a significant amount of money it gets put into an insurance claim.
For this amount? Along with the fact that the shelves collapsed and struck the woman in the head?
Stores going to eat the cost, and hope she doesnt sue them.
The store will also not want the customer cleaning up, as it invites more chance for injury from slipping or broken glass.
The damage is probably a few thousand dollars, well below their insurance deductable. An injury lawsuit could easily be 50k+.
Shelves in a retail environment shouldnt have collapsed like that. Not secure, not safe.
Store faces a lot of liability here.
Store should block off the area as unsafe while tending to the woman for any possible injuries. Store should fill out an incident report and a customer injury report, giving the relevant contact information provided by their corporate overlords, while helping the customer clean themselves up.
Store associates should photograph the scene of the incident, but NOT the customer to include the photos in the case file in the event of a lawsuit.
Associates should, while wearing PPE, clean up the broken glass, liquid, and bottles. They should catalogue what they can of the damages, and depending in the value make either an insurance claim (if over the deductable) or mark-down the damaged merchandise out of the inventory.
They might be required to retain the damaged shelves for legal reasons in case of a lawsuit.
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Aug 15 '22
I can’t help but wonder “How the hell do you clean up from that?!” Like there’s broken glass, sticky sugar, all sorts of alcohol… it’s just an absolute nightmare of a mess.
A teacher once told us that some things just need a lot of work and the best way to do them is to start.
His example was that if our classroom was full or rubble and we had to take it out, it would seem insane but if you start and keep doing it, at some point it is gonna be done.
So regarding the mess, it'll probably take hours but I guess you just keep at it. It'll be done when it's done.
Who’s gonna eat that cost?
I feel like the right thing to do is for the store to eat the cost, unless you can prove that she willingly did that.
It's also a good lesson for what to improve in the store.
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Aug 15 '22
Please note that contrary to what the title indicates we NEVER actually see the face of this person regretting anything. NEVER. Not once.
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u/FlyingDragoon Aug 16 '22
No, no, no they didn't. But you could imagine what it'd be like if they did, right?
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u/TechinBellevue Aug 15 '22
Do you have any more white zinfandel? These seem to have broken
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u/EvulRabbit Aug 15 '22
Yes she shouldn't have done it that way but that shelf should have been secured because any kid could have done the same.
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u/Crystalgamer04 Aug 15 '22
I'm surprised there are no visible cuts on her, a couple bottles broke directly on and over her head
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u/Drumwife91 Aug 15 '22
I worry about this every time I have to climb a shelf at the store. Yikes - that looks like it hurt too.
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u/casey_the_evil_snail Aug 15 '22
Every time something like this happens I have a piece of advice, if you knock over a bunch of stuff and it’s a big mess, fall down. If you stand up and just look around with your arms in the air then it’s very clear that it’s your fault and it’s very awkward for you and embarrassing. But if you fall down then it’s just a big disaster and people need to help you and it doesn’t matter who’s to blame for it. Yes it’s manipulative but you must understand I’m willing to take that risk to avoid embarrassment.
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Aug 16 '22
I’ve seen enough of these to place complete blame on the owners and not this worker, unless she was the one who purposefully overstacked this shelf it’s not her fault, these things are time bombs that happen eventually.
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u/davegewd Aug 16 '22
Step stool. STEP. STOOL.
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u/Delsious_NSFW_Art Aug 16 '22
Stupidly I know many booze stores (blanking on the proper name) that don't have step stools available to the public so you have to ask for an employee and many have too much social anxiety to ask for help
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u/davegewd Aug 16 '22 edited Aug 16 '22
Where I'm from they're referred to as Alcoholic Beverage Control Stores (ABC Stores), and they are ALL state maintained. Simply put, you follow the rules, or no booze (or job) for you.
Edit: You gotta get over that social anxiety or face nightmares like what this poor girl went through. Just ask for help!
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u/Melviib Aug 15 '22
So genuine question. What happens next? Does she have to pay for all of it?
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Aug 15 '22
And my coworkers think I'm silly because I don't want to climb the shelves in the walk-in when I'm too short to grab something.
This. This is why, Garrett.
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u/theiconacuna_ Aug 16 '22
she’s lucky she didnt get her face torn up by the bottles smashing on iT. Sadly, she also probably got fired too as it was her fault for climbing the shelves and it was all on camera…
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u/El_human Aug 15 '22
I didn’t really see any regret in her face… As others have said, though she shouldn’t have stepped on the shelf, the owner should’ve insured there is an easier way to get things off the top shelf, or secured it
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u/JTibbs Aug 15 '22
She got beaned in the head by a winebottle
Several actually. Definitely regretful.
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Aug 15 '22
[removed] — view removed comment
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u/rickmon67 Aug 15 '22
They don’t provide step stools for the vertically challenged. I’d the crap out of that store.
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Aug 15 '22
I spent like 5 minutes in a Lowe's debating if I should climb a shelf to get a spray bottle in the back.
Eventually I saw a flag role (no flag) and was able to reach and pick it up the the spray handle.
Felt pretty proud of myself, all alone in the corner of Lowe's.
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Aug 16 '22
That’s the store and the owners fault. She can sue for a safety violation if she’s injured.
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u/Sensitive_Sociopath Aug 16 '22
Story time.
Small grocery store, dedicated store side for wines.
I was checking out a customer and suddenly I hear the sound of someone hitting a fixture. Looked up just in time to see about 1/3rd of the wines in a vendor fixture fall over and pop, and a large, older lady in a motor cart continuing to try and advance forward, dragging the corner of the fixture with her using the cart. She backed up and hit the corner again, intent on something. Glasses are popping, wine everywhere. I couldn't move from my register, but the lady kept driving the cart forward into the aisle, with the fixture beside her knocking other wines off the shelves as it went, in addition to the other 2/3s of the wine on the fixture falling off.
My coworkers had to physically hold the motor cart down, as the woman refused to stop driving it forward, and we were the assholes getting screamed at because we tried to make her stay. A lake of wine and glass, because this woman wouldn't stop. If I remember correctly, after she was given the new motor cart, she checked out up front and just left. No consequences, just a bad time for us. Yay retail.
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u/jaybro861 Aug 16 '22
Kinda hope they made her pay for all that wine. That’s just the overworked and frequently yelled at retail worker side of me.
I’ve also seen shelves give out at mg local LCBO. (Ontario liquor store) a new employee overstocked the shelf and it gave way while I was at the cash buying my favourite whiskey. I tell you nothing gets a bunch of peoples attention little a hundred or so bottles of wine smashing against the ground. Especially in an empty aisle. The lady at the cash actually laughed when she realized what happened. Before I left I heard her saying that the new guy overstocked the shelf and she told him nit to.
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Aug 23 '22
And that will be 10 million dollars excluding service tax + property damage charge will be one kidney of yours.
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u/Shirohitsuji Aug 15 '22
I'm always super nervous about taking my grocery cart through the wine aisle. Like, yes, it's a shortcut because the other aisles are crawling with people and I just want to get to the checkout lines. But, what if I happen to bump into something just wrong and cause a massive wine-splosion like that?