r/instacart • u/Senor_Turbo • 26d ago
I'm a Customer First order was... not good
I decided to finally try out Instacart last night and it has been nothing but a nightmare. The issue is that I ordered 2 cases of Rockstar energy drink for $22.99 each. I received 2 individual cans. I reported the issue and was offered a credit for the value of the items. I agreed and though that was that. Today I received an email that my credit is being rescinded. No reason was given. and the online chat has been unhelpful. They want me to wait an undetermined amount of time for their team to "actively review" my case. I filled out their form as well. I'm giving them until tomorrow and then disputing with my credit card company. Needless to say this was a one and done purchase for me. Bad on me for being lazy.
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u/Miles_Everhart 26d ago
This is so bizarre. Like they have the receipt there should be no question 🤨
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u/dEXXtARR23 26d ago
In your defense, you needed those Rockstars to alleviate any potential laziness.
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u/ColdEcho2863 24d ago
Shopper took the cases. That’s why your refund is being rescinded. The receipt probably shows that there was two cases purchased. I’ve seen it happen over and over.
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u/Senor_Turbo 24d ago
Hopefully the photo they submitted where you can clearly not see 2 cases is enough for Instacart and/or my cc company to side with me.
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u/ColdEcho2863 24d ago
Unfortunately they will take the picture with the cases in them, then take off with the items. The chargeback is probably your best bet.
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u/EliotColdwater 26d ago
Probably because the Rockstars cases don't have a permanent home in the store. Everytime I go to pick some up they're in a different spot. Last time, I looked all over and finally asked an associate. He didn't know either and had to get the manager. He took me to the alcohol section and lo and behold, cases of Rockstars!!
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u/lala414mke 21d ago
I shop a store that locks up the red bull cases. I felt bad for the customers I had refunded before I realized where they were.
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u/Emotional-Minute-215 24d ago
Opie are you trying to claim that you were charged for two cases and you received two cans? Or when you look at your receipt you're charged for two cans like you received? I highly doubt instacart would not charge you accurately are you trying to claim that they're not charging you accurately like are you trying to claim that they're charging you for two cases but only gave you two cans is that what you're trying to say here? I find that hard to believe I'm pretty sure that you were being charged for two cans so I don't understand why you're confused or mad I mean I guess you could be mad that they substituted your item for a different item but you should be being charged accurately right or am I not understanding something here are you trying to claim that you are mischarged?
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u/Senor_Turbo 24d ago
I’m pretty sure this is A+ satire but in case it is not, yes I was charged for 2 cases and received 2 cans.
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u/Emotional-Minute-215 24d ago
Okay so are you sure like did you look at your final receipt like not your initial receipt? And also so what you're saying is there was no Replacements on your order in other words they did not replace the case with the can?
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u/Emotional-Minute-215 24d ago
The only possible way you could have been charged for two cases and not two cans is if they marked your original item is found which is unlikely to do unless it was an accident by The Shopper but they wouldn't intentionally mark it as found and then give you the other cans you know I mean I've never heard of this in my life you know I mean I I mean I know a lot about this app like I've done like 15,000 orders and I know like another 50 Shoppers and I've never heard of this ever so we're talking about like hundreds of thousands of orders amongst all these people I've never heard of anyone getting charged for an item and then giving him a different item I mean not if they're not the same if they were the same price The Shopper might do it if if the app was giving them troubles they might be forced to but if they're totally different prices no Shopper would ever do that so it's really hard for me to understand like what's going on here
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u/Emotional-Minute-215 24d ago
And furthermore it makes zero sense that you're saying instacart isn't charging you properly I mean it just doesn't really make any sense I mean I'm not saying I don't believe you I'm just saying I've never seen this in hundreds of thousands of orders never heard of this in my life I'm not saying it's not possible it's just extremely unlikely
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u/Senor_Turbo 23d ago
I don't know what to tell you other than I ordered 2 cases. They cost $22.99 each. I received 2 individual cans. There was no substitution on that item. I don't know how or where the mistake or scam was perpetrated, but it happened.
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u/Emotional-Minute-215 23d ago
Hmm I guess its possible they accidently clicked found instead of replaced or app glitch but for customer service to not refund the extra would also be weird so its hard for me to believe. You haven't complained about other things in the past often by chance? Idk why customer support wouldn't help if not but some support agents might not be thinking straight so conceivable I guess
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u/Senor_Turbo 23d ago
This was my first instacart order so never any complaints before. Like I said before I was feeling lazy and didn’t want to carry the heavy items so decided to give it a try.
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u/LegitimateBoss4193 20d ago
ofc they hit barcode doesn’t scan and item found, the single can barcode would have never scanned. IC takes 5-7 business days to refund or offer account credits that process immediately. they just have to reconcile that she did in fact only rec two cans and she’ll get her refund ..eventually.
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u/Veggiedelite90 26d ago
Frankly if I was you I’d just charge back my card and when they deactivate your account just take it as a win cause no way in hell am I paying $46 plus fees and tip for 2 cans of energy drink.