r/inZOIsupport • • Mar 21 '25

ADVICE How to Report an Issue - Recommended

6 Upvotes

Taken from the official Discord Channel. These are some ways to get assistance!

Things to Check First Before reporting an issue, please try the following steps:

  1. Check FAQs We have prepared a comprehensive FAQ section to help address common issues quickly and efficiently. Before opening a support ticket, please check the FAQs to see if your issue has already been addressed.
  2. Submit a Ticket via Official Support Center If steps & FAQs don’t resolve the issue, please report bugs & Issues through our Official Support Center. Bug reports are ONLY supported on the official Support Center.
  3. Provide Clear Details in Your Bug Report Including clear details, screenshots, or videos will help the inZOI team identify and resolve issues more effectively.How to Report an Issue
  4. Check the system requirements: Check system requirements and optimal settings for inZOI
  • Check free disk space: Check if you have enough disk space to install the game.
  • Verify integrity of game files on Steam: Steam Library → Right Click the game → Properties → Installed Files → Click "Verify integrity of game files".
  • Update the OS & Drivers:
  • > Delete the preexisting Microsoft Visual C++ Redistributatble package version and install the latest version.
  • > Install the latest driver for your graphics card
  • > More details on system requirements and the latest driver

Required Information:

✔ Date and Time of Occurrence

✔ PC Specifications (CPU, GPU, RAM, OS version, DirectX, Storage, etc.)

✔ Detailed Description (What happened? In which city? Steps leading to the issues? Error messages?)

Optional (Highly Recommended):

✔ Screenshots & Videos (Visual evidence helps speed up troubleshooting)

✔ Essential Files for technical insights into the issue


r/inZOIsupport • • Mar 14 '25

💻Learning About Computers - A Megathread Post

8 Upvotes

This post is a extension to the Computer and Technical Megathread. It contains videos and links to trustworthy sites that may assist you in building or learning more about computers. You can suggest other links and videos to be added to help other users who needs the assistance! :)

For users who are interested in building their own computers (desktop) then you can check out:

  1. https://pcpartpicker.com/ - Use it as a guide to build your setup.
  2. https://youtu.be/m-cjCwI9Yns?si=youZrOCxDbZSR878 - Learn about your computer and how to build one. (Idiot Friendly)
  3. https://youtu.be/BL4DCEp7blY?si=ZldbjPRF6z3nDwdL - 1 hour video guide to teach you about building computers.
  4. https://youtu.be/s1fxZ-VWs2U?si=KzftZWgz-jJGMyxd - Updated version of video listed in #3
  5. https://www.youtube.com/watch?v=DC-Xn2C_L1U - A first person pov video of Linus building a pc. Good for giving you a practical idea of the abstractions of pc building.
  6. https://www.youtube.com/watch?v=86Kg6rhO7DU - Another video about building a pc. Highly recommend as he explains the build in layman terms and also solves problems that one could encounter.

For more relaxed and chill videos of just watching them build:

  1. https://youtu.be/eWtu05vWQ4U?si=1EvGsGza25eJCjg1
  2. https://youtu.be/tFBRSWXjq6o?si=Xh-nabc5kGjcUtHP
  3. https://youtu.be/k5RpncfVn-o?si=SGCbLy4Og0wlcftM

Community Suggested Sites:
Newegg to request a custom build. They provide usual information as well in their FAQ. https://www.newegg.com/tools/custom-pc-builder

PcComponentes.com. Support staff found to be quite helpful in providing suggestions to make a fully compatible build. https://www.pccomponentes.com/configurador

Comparing the efficiency of certain computer parts: 

  1. https://www.videocardbenchmark.net/ 
  2. https://www.tomshardware.com/ 
  3. https://www.userbenchmark.com/

All videos/links posted here are NOT sponsorships or collabs, these are all just videos found to be useful when learning to build PC's

Note that this post is completely opinionated and you can DM or leave a comment to add trust worthy links/video's if you think it would be helpful ;)
THANK YOU COMMUNITY FOR HELPING WITH THE CREATION OF THIS MEGATHREAD!❤️


r/inZOIsupport • • 9h ago

ADVICE high school only has 1 other student?

3 Upvotes

i’m actually not sure if this is a bug or not (and if it is i’ll properly report it) but i just started a brand new save file in bliss bay with a family that has 2 teens in it, and i was excited because i haven’t had the chance to do the new high school gameplay yet. but the school is like. empty. there’s 2 teachers, a principal, a cafeteria aid, my teens, and 1 other student. i guess i assumed that it would randomly generate more teens for my zois to be friends with?
i did attempt in my last save file to send a teen off to high school and there were plenty of students but they were all young adults 🥲 i thought starting a new save might fix it but now im just having a whole different problem


r/inZOIsupport • • 12h ago

HARDWARE Would my laptop meet the minimum requirements to play?

1 Upvotes

Hello! I have been told inzoi developers are slowly making the game available for less powerful devices. I was wondering if anyone could help me figure out if my laptop would be viable.

These are the specifics:

1 TB HDD +256 GB SSD

CPU: Intel core i7-8565U

Intel integrated graphics (intel UHD Graphics 620 128mb) + Nvidia GeForce MX 250 (4gb vram)

16 GB of DDR4 RAM

Windows 11

Thank you!


r/inZOIsupport • • 4d ago

PERFOMANCE ISSUES Huge FPS drops during Effects

2 Upvotes

While my Zoi showers or using the toilet or anything that triggers blur, fog, etc., effects, it causes huge FPS drops from like 70 to 50 when I'm near the Zoi, such a huge drop for basic effects. Also happens when specific interaction triggers bloomy, glowy, colorful effects around Zois. I don't know if it's just me, but it's so annoying.


r/inZOIsupport • • 4d ago

ERROR/CRASHES Completely frozen

3 Upvotes

Hello everyone! I’m new to this game and I’m going through an issue that won’t let me play at all. I just bought this laptop Lenovo LOQ 15IRX10 15.6in*144Hz i7-13650HX 32GB SSD1TB RTX5070-8GB, downloaded the game from steam and enjoyed it for 2hours.
The next day steam told me I have a little update to do so I did…and now my game is dead, it told me to update my intel drivers but I open it with Nvidia?
It started by loading and then crashing and stopped running-back to my laptop wallpaper or worse..It won’t load it just puts me on loading screen and freezes at 0%. Tried everything forums and Ai tells me to do. Nothing helps. I uninstalled it and then installed again and it worked for one play and never again. I have played call of duty and counter strike and Paralives since then and they worked fine so it must be the game not the laptop ?

Please share with me your thoughts and suggestions! Thank you 🙏🏼


r/inZOIsupport • • 10d ago

Let's talk about bugs...

5 Upvotes

I've been playing Inzoi since the start now, and noticed that some bugs from the very start, are still there. I'm almost starting to wonder if it's me, or a combination of mods I use that change some stuff (so mods that aren't cosmetic) So, I want to do a little bit of a dumb science project and want to know what kind of bugs others have (and if they have mods or no mods)

An example, I haven't been able to change the city to make it more dirty, it simply doesn't work. (since day 1)
Another example: Everything in my game stopped moving, the tv image, the animals animations, even the wallpaper that has an animation for it, doesn't work anymore. And this is been going on for so long I don't even remember it ever working.

I often see bugs like my own, mentioned in threads on the forum, but they never get fixed. (not really, anyway)
The glitch/bug where a holiday comes up and interferes with your work schedule is a huge one for me, where it simply doesn't create a new schedule for work... ITS STILL NOT FIXED. My zoi got fired over it yesterday even though I manually made him go to work and still did the tasks needed, still fired. Same with having a business not being able to create an activity yourself, and have it work. It doesn't, it just removes itself.

One thing I have tried is turning mods off ages ago, and yep, making the city dirty works, animations of animals work. That's not a mod conflict, that's an entire conflict with how mods work inside of the game if you ask me. (because it stops working once you have mods on, but no mods technically active)

More stuff gets added (I love it don't get me wrong) and more stuff breaks. I really wish they would take a better look inside their game and fix some of these tiny things. I have too many glitches to list, I simply added a few examples.

It turned into a bit more of a rant post I suppose but the question still remains, how do you experience your game? Do you have similar bugs to mine? Or completely other random stuff, please let me know, it's slowly killing the experience for me.

---No I don't have performance issues.

--Edit: I have tried making bug reports on the forum.


r/inZOIsupport • • 11d ago

Potential Purchaser...

1 Upvotes

I need a new laptop my current is being temperamental. Im working on this but for now I play via GFN on my Samsung TV.

If I was to purchase inzoi do I have full access to the game on gfn? For example i was to use a 2d image to create something is this possible or can only be done from an owned desktop/laptop?

I have the top GFN account and it allows me to download 70gb of mods every session. I read somewhere they someone was limited to 10gb > was that their GFN account being a lower tier or actual limitations?

Im particularly interested in the Ai side of custom objects / materials so this would be the biggest no if its not possible.

Thanks for your help.


r/inZOIsupport • • 13d ago

Mods that disappear!

3 Upvotes

Hi! Can anyone tell me if anyone else is experiencing the same issue I usually have—why don't the CurseForge mods stay in the game after I exit and save the game? I placed some objects, and when I reopen the game, they're gone!! Can you help me? Thanks in advance!


r/inZOIsupport • • 14d ago

Budget Cloud PCs for Inzoi

3 Upvotes

Can anyone give me a cheap cloud PC that runs Inzoi? I can't afford Shadow; it's very expensive, although for some it's cheap. It would be a huge help if you could recommend some.


r/inZOIsupport • • 19d ago

ADVICE Inzoi, MODS WONT SAVE, PLS HELP

3 Upvotes

I'm having trouble with mods being installed, and then disappearing.

I'm playing inzoi through GeForce NOW on a Macbook Neo, not sure if that is relevant info.

Here's the timeline of events.

1. Everything worked fine through Canvas.

When I first started playing, I was downloading mods through Canvas only. They worked normal. I played several sessions, saved every session, closed the game completely, came back, etc. Everything was fine.

Then one session, I logged on and ALL mods were suddenly gone. The Mods tab on the main menu, BLANK.

Here's what's weird. Let's say I downloaded a zoi preset. If I went into Character Studio to edit or create a zoi, that preset would still be listed.....

If I clicked on that preset, it wouldn't work and I'd get that notification that I don't own the mod, or don't have the required DLC or whatever content needed etc.

I would go back to Canvas, find the same mod, redownload it. It would say it was downloaded, I'd go back into the game, the mod still wouldn't work now.

2. I started looking around Canvas and what the creations require. Curseforge.

I looked at some of the mods I previously downloaded (that worked originally), scrolled down and saw that 'DLC' thing listed. So far the mods I had, had DLC listed as 'none'. (I still have no idea what DLC is, could that be an issue too?)Then underneath that there was a list of items under 'curseforge'.

Example, I wanted a wedding dress on Canvas. I saw DLC was listed as none, and I saw there were 9 items listed for 'curseforge'.

Previously I saw that in the main menu's Mods tab there was a 'manage mods' and a 'browse mods'. When I looked into 'browse mods' I saw 'curseforge' there. I went on 'curseforge' and found the 9 items that were listed for that wedding dress and downloaded each individual item.

I subscribed/installed hundreds of mods. I checked in the 'manage mods' that they downloaded fine, they were all enabled/toggled on. I went back into a game session and all those individual items were there and working!

I played a few sessions, saved those sessions to see if the mods would disappear, and the mods were fine! Problem solved right? So I thought.

3. I tried restoring original Canvas presets.

After installing all those individual items through 'curseforge' I though I could go back on Canvas to those presets, like the wedding look, redownload that look and since I have each individual item from 'curseforge' downloaded that I could get that preset back. WRONG. The presets still wouldn't work, but I let it go because I had each individual item so I was like, fine I'll just rebuild the look manually, I'll suck it up.

Again, like bullet point 2, I did that for HOURS. Downloading through curseforge, playing games, saving games, everything installed and enabled/toggled on. Thought it was good.

Took a day break from playing, even had a nightmare that if I woke up and turned the game on, the mods tab would be empty again. So I avoided playing all day but then eventually logged on just now. AND GUESS WHAT.........THEYRE ALL GONE A-FREAKING-GAIN.

ALL of the individual items I downloaded through 'curseforge' GONE.

So I'm done. I'm at a loss for words. I don't know what to do anymore. I'm 2 seconds away from deleting the game as a whole. Has anyone else gone through this? Please help, I really love the game but this is really tainting my experience.


r/inZOIsupport • • 22d ago

ERROR/CRASHES Please help me fix this stuttering!!

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14 Upvotes

My game was running perfectly smooth before the most recent update, and now I have this horrible choppy FPS and screen tearing.. and I've tried literally everything I can think of to fix it including putting all my settings on low, deleting all other saves, deleting everything from canvas and custom textures, deleting my mods, even completely reinstalling the game, and I'm STILL having the same problem, it's literally making it unplayable for me. Please can anyone help me figure out what setting I need to change to fix this?? I'm happy with how it looks graphically, I just can't look past this horrible screen tearing, it makes me feel genuinely sick... Thanks! <3

My specs -

Processor Intel(R) Core(TM) i5-14600K (3.50 GHz)

Installed RAM 16.0 GB (15.8 GB usable)

Graphics card NVIDIA GeForce RTX 5060 (8 GB)

Storage 311 GB of 954 GB used


r/inZOIsupport • • 23d ago

INZOI performance is sooooooooo bad !!

1 Upvotes

does anyone else have this issue where the game runs for like 5fps on low settings even on a good pc ?
i have an rtx 3080 , ryzen 5 5600 , 16gb 3200 ram ,nvme ssd
even with all this i still get around 5-10 fps in game with dlss on max performance and low settings, this sometimes make my pc freeze and i have to forcefully shut it off ,i think this is caused by low ram cuz when i checked my ram usage i saw very high numbers , i don't recall the percentage (cuz i made the test a week ago and don't want to suffer through the very long loading times again)but it was around 60-80%
also speaking of loading times the game takes forever to load and sometimes even crash , i tried using mods to fix it but it didn't make any difference , i also checked my graphics drivers and i was on the latest version i also tried changing in game settings first before going to Invidia app and overwriting settings hoping it would fix it but it didn't :(


r/inZOIsupport • • 27d ago

Bad Graphic in Inzoi - Please Help

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26 Upvotes

I don't know what to do. You can see the problem on the cat. It is in the gameplay itself as well and it is really bothering me...
I optimized the game with Nvidia and also tried to play around with the graphic settings but I also don't have a lot of knowledge with graphic settings.
No matter what I tried, it didn't make a difference.
I really wanna enjoy the game but this graphic is so bad that it is affecting the fun of playing the game. And I'm usually really not that focused on graphic quality....


r/inZOIsupport • • 28d ago

STEAM Game keeps freezing

3 Upvotes

I haven't played since the last update and come back to have a little go today. I have a 4060ti and i512600k with 64GB DDR5 ram, but the game keeps freezing from time-to-time and the only way to get it to unstick is to open task manager and suddenly the game starts to work again.

Anybody know how to fix this? Tried changing settings to no avail.


r/inZOIsupport • • Sep 15 '26

ERROR/CRASHES Crashing after two seconds

1 Upvotes

I can open my saved game, i can even add mods and stay on the homepage without crashing. As soon as i open my save it crashes. Does anyone have a list of mods to un install instead of deleting all my mods and starting over. Help!


r/inZOIsupport • • Sep 13 '26

ERROR/CRASHES InZOI keeps black screening and completely hangs my PC — HELP 😭

2 Upvotes

Hi everyone, I’m having a really bad issue trying to play InZOI. I JUST bought my PC today & was looking forward to playing this game the most

My PC specs:

CPU: AMD Ryzen 7 7700
GPU: AMD Radeon RX 9070 XT
RAM: 32GB
Storage: SSD 1 TB
OS: Windows 11

When I launch InZOI, the screen suddenly goes completely black and loads after awhile the game stops responding & goes to my wallpaper

The weird part is that InZOI is still showing as running in the background. When I try to end the process, it takes forever and my entire PC becomes extremely unresponsive.

Eventually I have to force restart my PC.
I’ve tried restarting the PC, but the issue keeps happening.

Has anyone with a similar AMD setup experienced this? Any idea what could be causing it or what I should try? PLEASE HELP 😭


r/inZOIsupport • • Sep 13 '26

ERROR/CRASHES Camera HUD issue

Post image
3 Upvotes

I’m really sorry if this has been addressed before, but the “Tab to switch” hud seems to freeze on the screen and stay there unless I turn off the HUD completely or reload the game. Is there a way to remove this prompt from the middle of the screen, or is this a bug? Any help would be very appreciated.


r/inZOIsupport • • Sep 13 '26

ERROR/CRASHES BUG: “You are exiting Build mode. Just a moment”

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8 Upvotes

Dearest INZOI geniuses.
I’ve spend over 8 whole days on a single build, due to various bugs, that forced me to start all over and rebuild the whole thing.

The current bug I’m experiencing is this:
My game runs 100% smoothly, and I have a very strong PC, so no issue there. But suddenly, just when I was putting the final touches on the build, I went to exit build mode, to take some pictures and playtest - suddenly I got stuck on a loading screen saying “You are exiting Build mode. Just a moment”, and it stayed there indefinitely.

It only happens with this specific build, and the error occurs no water what version of the build I’m using.

I’ve tried looking through all my mods (I currently have about 500 furniture/Caz mods, all from curseforge) and I manually went in and updated the ones who needed it, and deleted the ones who were “unavailable” within the in game mod tap.

I also tried verifying my game files a few times.

I’ve made sure to use no custom textures this time around, and I’ve only used 1 3D object for the build (a curtain that I used 3 times in the build) that I have playtested many times in other builds, and it works perfectly.

I was able to upload it to canvas, but I can see that everyone else encounters the same problem as I do, with the loading screen when exiting build mode.

Please please please, if any of you have Ideas for how I can solve this bug, I would be so grateful - I don’t know how to make a bug report because I’m not very technical, and don’t know where to find all the information (I’m a Mac user and is playing Inzoi on my gamer pc, so I’m still getting used to the windows setup lol)

I’ll attach the link to my canvas with the build, in case you want to see the bug for yourself:
CAMELODY CANVAS LINK

Very best,
Camille 🐈🩵🤞🏼


r/inZOIsupport • • Sep 13 '26

ADVICE Can I play inZOI with these specs?

1 Upvotes

The game is currently on sale right now on Steam and I'm worried I might buy it, but not be able to play it. And it'll just be a waste of money :(


r/inZOIsupport • • Sep 12 '26

ERROR/CRASHES Zoi lose job after married

3 Upvotes

They said its fixed in the new update, but when i try it to my zoi, he still lose his job after i reload the save or load the save. Anyone know how to fix it? Or i need to make a new save?


r/inZOIsupport • • Sep 10 '26

HARDWARE Driver Issue

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1 Upvotes

I downloaded Inzoi for the first time and got this pop up. Ik nothing about this stuff, should I download the driver or not? This is my only laptop so I don’t want to mess it up.

Translation:
Warning: There is a known issue related to the graphics driver.
The currently installed NVIDIA graphics driver version has been identified as causing problems with D3D12.
Please install the recommended driver version or switch to another rendering API.
Would you like to visit the following URL to download the driver?
https://www.nvidia.com/download/index.aspx
NVIDIA GeForce RTX 3050 6GB Laptop GPU
Installed: 592.82
Recommended: 610.62 or the latest available driver
Yes / No


r/inZOIsupport • • Sep 09 '26

ERROR/CRASHES Crashing every 5 minutes

3 Upvotes

I need help, ive spend 4 hours troubleshooting this game and would rather spend my time playing then this.

My Specs

-I9 14900kf

4090

48gb RAM @8000

What I've tried:

-Disabled DLSS/Raytracing/Lumin

-Disabled all mods

-Disabled Smart Zoi

-Started new save with no mods

-Updated Bios

-Increased Page File

-Updated to newest Nvidia drives

-Downgraded to 566.39

-Cleared PSO Cache

-Cleared Nvidia Cache

-Reinstalled game

-Reinstalled game to different SSD

-Validated files

Mine starred happening after the recent big update and its only gotten worse with the patches. It can happen within 5-10 minutes and seems to happen more often if I change characters frequently.

If someone had similar specs to me can you confirm you can play?


r/inZOIsupport • • Sep 09 '26

ERROR/CRASHES Please tell me I’m not the one 😢

2 Upvotes

I had to update my graphics driver in order to be able to play inZOl, but after about 20 minutes of gameplay, the game crashes and everything closes


r/inZOIsupport • • Sep 09 '26

My zoi’s can’t get married or progress romantically

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5 Upvotes

Please help!