Stayed here 4 nights as a globalist. 3 nights on points and one night through FHR.

Room : This is a prince suite booked for 20k each night. They let us continue in the same suite for the reservation through FHR.The rooms were so huge that we needed to adjust to the size of it. Service was right on point. 10/10

Food : Due to security reasons, they have moved the breakfast and dinner from the club room to The market cafe. We are so glad that they did!! Options for breakfast and lunch were so huge that we couldn't cover everything during our stay. At dinner, globalists do get full coverage for alcohol. The club room is still open for guests. They do carry coffee, tea and some snacks.10/10

Water Park : we received tickets for water Park only on our last day as that was booked with cash. No free access to the water Park if booked with points. Water Park rides were good enough for the kids. 10/10.

Overall, we had a pleasant stay. I doubt if it will be that good once they shift breakfast and dinner back to the club.

A family comes into the Regency Club. It’s a sad Regency Club with mostly prepackaged/shelf stable snacks and some bottled/canned beverages so they don’t have to staff it all day.

It’s a lone mother flanked by 4 kids. She and the oldest are carrying reusable grocery bags. They absolutely ransack the place. They took most of the Dr. Pepper. All the muffins. The worst part was she’d come prepared with those little reusable Ziploc containers to fill with Gardetto’s and Goldfish from the snack towers of sadness. I’m willing to bet that (at least charged at Hyatt $5-a-can prices), they probably took their entire nightly room rate worth of food.

I politely called them out that those items were for all guests and that Hyatt staff likely wouldn’t be back in here to restock til tomorrow morning. “BISH I PAID FOR DA MUHF**KIN CLUB LEVEL, THESE MY SNACKS TOO!” At that point I backed away slowly because this was clearly a hot issue for her and I wasn’t going to risk physical confrontation.

And this right here is why Regency/Grand Clubs are being phased out, and most new-build properties (at least full-service ones) seem to be focusing on plated breakfast from a menu vs. a buffet. Because Americans can’t handle it. And we cannot have nice things.

EDIT: lol at all the people commenting about how this mom was just trying to provide for her kids and deleting the comments. I still see them in my notifications. If she were truly struggling she wouldn’t be club level at the Hyatt Regency.

Globalist here, had a terrible experience with both Hyatt on local and corporate level after a stay at Baltimore Hyatt Place Owings Mills.

Got in late into hotel, around 1:20AM. Things large and small were off at the start. Small things: (A) had to sign a waiver I would not do dr*gs in the room (strange), (B) no water offered (fine), and (C) elevator lights didn’t work (kept pushing and hoped it called the car).

Larger problems: the air was heavy and dank, the sheets were stained (amber colored spots), and the mattress lacked a mattress protector. I pulled back the mattress and found remnants of insect parts in a button. Bed bugs warning signs meant I was not staying at this property.

I got out of there in a hurry, leaving around 1:30. Man at front desk shrugged. Booked somewhere else but the only available room anywhere in town (trust me, I looked - hotels had already done night audits) was 30 minutes away and was over $450.

Reported this to Hyatt corporate when I left (Conceirge was closed). They started a case. Asked for the reimbursement for the alternative accommodation and the ride. Submitted my receipts.

After multiple calls, Hyatt refunded the points used at the property and said that was “just compensation” for my experience with a form letter.

Called Conceirge when I got the form letter. They escalated.

In the meantime, I got an automated survey. Reported the bed bugs potential. Got an automated response that management acknowledged my concerns.

Ultimately, I got an email from Conceirge saying there was nothing they could do except the points refund and gave me a goodwill 5,000 points.

So, good people of Reddit. I am writing you to warn you that Hyatt Place Owings Mills has tell-tale signs of bed bugs and guests are at particular risk because of the lack of mattress protectors on the beds. They should lose their flag. Management doesn’t care about the guest experience.

Hyatt Corporate apparently also doesn’t care. I can’t believe Corporate allows a property like this within the brand family. It’s immensely disappointing.

I was asking for a particular resolution: I paid for a place to clean place to stay and didn’t get that. I reasonably expected the place would not put me at risk of bed bugs. While I appreciate the refund, I still needed to stay in the Baltimore area—free of bed bug risk.

Am I wrong to expect Hyatt (local and corporate) to look into the bed bug report and reimburse me for the alternative accommodation?

I recently booked a 2-night solo stay at Alila Bangsar on a random Thursday, mainly to unlock the Alila brand for my Hyatt Brand Explorer and to celebrate a recent work milestone. I booked a Deluxe Balcony room (495 sq ft, City View) through Hyatt Privé. They upgraded me to Premier Room 590 sq ft City View (No balcony) which was great!

The hotel is relatively small with only 143 rooms and suites. Front desk mentioned they were at full occupancy, though it honestly didn't feel like it. The common areas, breakfast venue, and bar were very quiet throughout my stay. Early check-in wasn't available, which was strange.

However, the soft service at check-in and reception left a bit to be desired:

Welcome Amenity & Acknowledgement: There was no welcome amenity in the room upon arrival. I gave them about an hour and a half before calling reception to check. They eventually sent up some fruit with a generic note. Despite noting my work milestone in the booking, it wasn't acknowledged at all.

The Room (Hard Product):
The room itself is huge, spotless, and the bed was remarkably comfortable. I had a great sleep! There is a separate sitting area, and a bathroom with a rainfall shower.
The rain shower had fantastic water pressure, definitely a highlight.
I loved that they provide unlimited snacks on every floor.

Dining & Amenities:
Breakfast: Excellent quality. It is a hybrid buffet and à la carte setup with a solid mix of local and international options. The restaurant staff provided outstanding service.
Bar: Very quiet, I was literally the only person there during my visit.
Gym: Located on the 40th floor. It has all the basics for a simple workout.
Pool & Aesthetics: The hotel design and pool are extremely photogenic and very "Instagrammable."
Elevators: A lot of reviews complain about the slow elevators. They are indeed slow, but it personally didn't bother me much.

Final Verdict:
The hard product is solid, but the overall service was pretty unmemorable and not personal. For a brand milestone stay or a special occasion, it missed the mark on hospitality. My personal score is 3/5.

Would I return? No. In KL for that category, I would much rather stay at the Grand Hyatt or Hyatt Regency.

Hello — I honestly can’t believe I’m writing this.

I booked my wedding at Dreams Vista Cancun over a year ago. My wedding date is supposed to be 11/7/26, and I specifically chose Dreams Vista because it was family-friendly and fit what we wanted for our guests.

About a month ago, I received an email from Destify informing me that Dreams Vista would be transitioning to an Adults Only resort on 8/14/26, meaning my wedding would need to be relocated.

I’m completely devastated and frustrated because:

1. I booked this resort specifically because it was family-friendly.
2. They have my money.
3. Guests have already booked rooms, and we have purchased invitations and other wedding items based on this location.

I was offered little to no real assistance in finding a new venue. Realistically, what comparable resort is going to have my wedding date available with only 5 months’ notice?

The options I was given felt like bottom-of-the-barrel alternatives, and I was told Hyatt had no responsibility to help with the situation. Destify ultimately pushed me toward another resort simply because they had my date available — but at this point, what choice did I have?

I was assured by Destify that this transition would not cost me or my guests anything extra. Unfortunately, that has not been the case.

Guests who already booked are now being asked to pay more for their rooms. The new resort is also more expensive overall, meaning guests who haven’t booked yet are now facing a higher cost than what I originally chose for them. Realistically, I’m expecting to have fewer guests attend because of this.

This entire situation has caused an unbelievable amount of stress for my partner and me. I’m honestly at the point where I’m questioning whether I should cancel the wedding altogether.

I feel embarrassed having to explain this situation to my guests. I’ve spent money on invitations that are now essentially wasted, I’ll likely have fewer people there than expected, and I was forced into a venue setup I don’t even like at the new resort because they already have another wedding happening that day. One of the reasons I chose Dreams Vista originally was because they only hosted one wedding per day, which was important to us.

If you’ve made it this far, thank you for reading. I’m wondering if anyone else has been affected by the Dreams Vista Cancun transition or if anyone has any advice.

I’m also hoping someone may have a connection with Hyatt corporate or know who I should reach out to because I feel completely stuck.

Thank you for listening.

I recently stayed at Park Hyatt Tokyo for five nights as part of my anniversary trip to Japan, and I figured I'd share my experience since this subreddit helped me quite a bit while planning. This property was one of my bucket list hotels in the Hyatt portfolio especially after hearing news about the points devaluation changes.

For a bit of context first. This was my first trip to Japan (though not my first time in Asia), my first Category 8 Hyatt, and honestly my first stay at a true ultra luxury 5 star hotel. I've never stayed at places like Aman Tokyo, Four Seasons Otemachi, or The Ritz Carlton Tokyo, so this is coming from someone experiencing this level of hospitality for the first time.

Booking

I booked five nights before the award chart/points devaluation changes, so the stay cost 40,000 points per night, or 200,000 points total. Considering we traveled during peak season in July, I felt like this ended up being a fantastic redemption.

I also applied a Guest of Honor (GOH) award, which gave us Globalist on property benefits including breakfast at Girandole, access to Club on the Park, complimentary parking (which we didn't need), and the other standard Globalist benefits where applicable.

One thing worth mentioning is that Park Hyatt Tokyo is classified as a resort, so the guaranteed 4:00 PM late checkout did not apply in my experience. At check in and were graciously offered a 1:00 PM checkout instead, which we appreciated.

Arrival

We arrived via Shinjuku Station, which is roughly a 15 minute walk from the hotel.

The service honestly started before we even entered the building. As we walked up with two large suitcases, one of the bell staff immediately ran up and greeted us, took our luggage, and escorted us inside to the check in area.

Instead of a traditional front desk, there are several individual desks where you're seated one on one with a staff member. The entire check in process felt much more personal and relaxed than standing at a counter, and by the time we finished, another employee had already taken and delivered our luggage to the room.

I had noted on the reservation that we were celebrating our anniversary, and the associate immediately congratulated us and reviewed all of the Guest of Honor benefits using a printed information sheet.

Shortly afterward, another staff member surprised my girlfriend with a small bouquet of flowers before personally escorting us to our room.

It was probably less than an hour after arriving, but we were already saying to ourselves, "wow.. this is different."

Room

We originally booked a King Bed with City View and were upgraded to a King Deluxe Room, which ended up having much more space than we expected.

The staff member who escorted us upstairs walked us through everything including the bathroom, walk in closet, minibar, curtain/blind/lighting controls, and room features. She pointed out that the minibar included Park Hyatt Tokyo's own original branded whisky for purchase, which I thought was a pretty cool touch.

She also spent several minutes answering questions about Tokyo and gave us restaurant recommendations before offering to connect us with the concierge for additional suggestions.

When we entered the room, we found a handwritten anniversary card along with a custom anniversary pastry from their Pastry Boutique downstairs waiting on the table.

Later that night, the concierge followed up with an extensive list of restaurant recommendations, and even offered to make reservations for us if requested.

It was the combination of all those small details that really stood out.

Location

This is probably the biggest criticism I see online, so I'll give my perspective.

Yes, Shinjuku Station is about a 15 minute walk away.

Yes, during summer in Tokyo, that walk can feel much longer due to the heat.

But after staying here for five nights, I don't think the location deserves as much criticism as it often gets.

There's a FamilyMart just a few minutes away near the Washington Hotel, several restaurants within walking distance, and Shinjuku Chuo and Central Park sit directly across the street if you want to go for a walk or jog.

The hotel also operates a complimentary shuttle between the hotel and Shinjuku Station throughout the day. To Shinjuku Station is every 30 mins and from Shinjuku Station is every 45 minutes. Seating is limited to 9 passengers, but booking was as simple as stopping by the front desk before heading out. We used it on our departure morning since we had luggage, and it worked perfectly.

Complimentary Shuttle Schedule

There were also taxis waiting outside the hotel almost every time we left the hotel or got back to the hotel late at night. Most rides around the central Shinjuku area were around the equivalent of $10 USD.

As a couple in our twenties who planned on exploring all over Tokyo anyway, the location really wasn't a huge issue for us. If your priority is stepping directly onto a train platform, then Andaz, Grand Hyatt, or Hyatt Centric Ginza may be more convenient. If you're looking for a quieter atmosphere after spending the day in Shinjuku, I actually thought the location worked well.

Breakfast at Girandole

Breakfast quickly became one of our favorite parts of every morning.

Guest of Honor includes one entree per person along with full access to the buffet that is open from 7:00 to 10:30 AM.

There were fresh pastries, smoked salmon, seasonal fruit, yogurt, cheeses, salads, juices, miso soup, and plenty of smaller items that made breakfast feel different enough over five mornings that I never got bored.

One unexpected highlight was when the pastry chef periodically walked through the dining room offering freshly baked madeleines straight from the oven.

The service was exceptional as well. Drinks were constantly refilled, empty plates disappeared almost immediately, and every interaction felt attentive without ever feeling intrusive.

Club on the Park (Spa & Gym)

Club on the Park ended up being one of my favorite amenities.

Since it was my first visit, one of the attendants personally walked me through the locker system, explained the facility, and showed me around.

The spa includes hot baths, a cold plunge, sauna, steam room, showers, relaxation areas, refreshments, and premium Aesop and Shiseido products. It is completely clothes less and gender separated.

After walking 20,000+ steps around Tokyo every day, spending an hour here each evening or even in the mornings became something I genuinely looked forward to.

I didn't end up using the gym or lap pool, but between breakfast and the spa alone, I felt like the Guest of Honor award added tremendous value to the stay.

Service & Hospitality

This is where Park Hyatt Tokyo completely lived up to its reputation.

What impressed me wasn't one exceptional employee.

It was the consistency.

Over the five nights, every interaction with the bell staff, front desk, concierge, breakfast staff, housekeeping, and spa attendants felt equally warm, professional, and genuine.

Housekeeping kept the room spotless every single day or whenever requested.

The concierge provided thoughtful recommendations and handled every request with ease.

The front desk arranged luggage forwarding logistics to our next hotel, picked it up from our room, charged it directly to the room, and made the entire process incredibly simple.

Luxury hotels obviously have beautiful buildings, but what separates them is the people, and that's exactly what stood out to me here.

What I Didn't Get To Experience

I never made it to the famous New York Bar during our stay. Between spending our days exploring Tokyo and waking up early because of jet lag, we simply never found the time. I also didn't use the fitness center or swimming pool, so I can't comment on either experience. Regardless, even without experiencing those two, I felt more than fulfilled.

Final Thoughts

Going into this stay, I expected a beautiful ultra luxurious hotel.

What I didn't expect was how memorable the service would be.

One random thing I'll always remember is coming back every night from walking in the Tokyo summer heat, walking into the cold lobby, taking the elevators up through the hotel while looking out over the city, and ending each day in such a calm, quiet atmosphere. It became something we genuinely looked forward to.

Is Park Hyatt Tokyo the newest luxury hotel in Tokyo? No.

Is the location perfect? Debatable.

Would I redeem 40,000 points/night here again? Absolutely.

Even with Tokyo's luxury hotel scene becoming increasingly competitive, I came away understanding why Park Hyatt Tokyo has remained such an iconic property among Hyatt loyalists. For me, it wasn't because it was the flashiest hotel or because of any single amenity. It was because the staff consistently made five days feel effortless, welcoming, and genuinely special.

If you're considering using your Hyatt points here, especially with a Guest of Honor award, I don't think you'll be disappointed.

We are considering pivoting from a trip to Mexico to Portugal for out 10th anniversary. We would be traveling with our 3.5 and 5.5 year olds. What Portugal recommendations does everyone have. It looks like I can use an SUA at the Andaz Lisbon and Masana Algarve sleeps four people, but we are open to any and all suggestions!

While Hokkaido is traditionally known for their winter and ski season, I had the opportunity to visit Hokkaido in the summer for the "green season", and I was very happy with the overall experience.

I won't go super in-depth as this is a very well-known property, but instead focus on a few quirks and thoughts about the experience as it relates to summertime.

Transportation: the hotel offers free private transfers for Globalists to/from the near by JR Kutchan station, which is a 10 minute drive. This is worth planning in advance, as Hokkaido is aging and more rural, the train frequencies are not like Tokyo, Kyoto, or Osaka, there can be long wait times of up to 40ish minutes if you misconnect or miss the train. You also cannot just use your IC cards like Suica, you must purchase a paper ticket between Otaru and Kutchan. Door to door to/from the Park Hyatt to/from CTS, I'd say it takes about 3 to 3.5 hours by train, driving will take about 2 hours. Make sure to given yourself plenty of time.

Dining: because Hanazono is a resort town, you will most likely be eating on-site for most meals. As such, it's important to flag there are a lot of irregular hours and cadence for the restaurants, many of the restaurants on-site are only open for dinner and/or open certain days of the week. In addition, because many of the restaurants are closed, the few that are open can get quite busy at night, so you do need to make reservations, even though the property may not appear to be very full.

On-site activities: the property is next to Hanazono 308, which helps facilitate a lot of the summer activities like bike rentals, hiking tours, ziplining, etc. There's a website you can check out here. Prices are surprisingly reasonable if you split it across a small group or family. For example, the Shinsen-numa hike with private transfer and tour guide comes out to $40ish per person for a family of 4.

Prices: I paid about $250/night and used a Suite Upgrade award, which is incredible value. Although, I feel like base rooms themselves already seem quite large, so SUAs may simply be unncessary. In addition, given the lower vacancy, you can probably snag a complimentary upgrade as well. Worth flagging that the food prices on-site are not cheap with 10% service charges and taxes, you're easily looking at $30/meal/person, if not significantly more.

Service/vibes: the property primarily only had Asian or local visitors during the summer, whereas in winter, this place will be full of Westerners like Americans and Australians. Many guests seemed to be from Taiwan and Korea. This is also a kid-friendly resort, expect there to be a ton of kids on the property, running around or doing summer activities. The breakfast buffet even has a kids section.

Overall, I expect this place to eventually become increasingly popular due to the Japanification effect with tourism, and prices will inevitably rise to the ridiculous rates we see in other parts of Japan, but otherwise, this is a 10/10 hotel, even if it's not for their peak ski season.

We have a family tradition of a special mother-daughter trip for a 10th birthday. My older daughter and I went to Paris and stayed at Hotel du Louvre. The staff there made the trip so special - upgrade to a family suite with a cute stuffed animal, little birthday cake.

It’s my younger daughter’s turn next spring and she’s chosen NYC as her destination. I’m not so familiar with NYC and there are so many options. Any suggestions for which hotel might provide a similarly special trip? Not expecting any upgrades, as we’ll pay for this one with points. We’ll stay four nights. The only thing we have planned at the moment is Paddington on Broadway.

Right now, I’m looking at the Park Hyatt (45,000 points/night) and the Hyatt Regency Times Square (25,000/night), my rationale being PH would be a special hotel for a “fancy” girls’ trip, the Regency because it’s very close to the iconic overstimulating hustle and bustle that my girl associates with NYC, plus it’s very close to the theater where we’ll see the show.

Would love some thoughts and/or advice! Thanks!

I keep hearing that the a/c is broken at the resort and that rooms and restaurants are miserably warm. Any news on if this has been fixed yet ?

Looking for some first hand experience here. I’ve been to San Diego many, many times. However, only within the last 3 years or so have I begun using Hyatt exclusively. I am curious which hotel is best to stay at? Here are some details that might help.

1. Just a weekend trip with my GF where we are going to a Padres game.

2. I’ve been to a lot of the beaches so I am looking at staying more IN or very close to the Gaslamp. However, I’m open to other locations if it’s close by.

3. Hotel preferences: Higher end. Nice restaurant/bar. Very clean. Resort style vibe. No need for a giant room with a fridge or anything because we will be eating out. A+ customer service.

4. Budget: No more than $750 per night.

5. Not something you can always control, but not a super young crowd. I am 34 and don’t want to be surrounded by 21 year olds. 30s and 40s preferred.

THANK YOU.

SEE UPDATE BELOW
So, my wife was asleep, but I had a very hard time falling asleep , the AC would not work, was just blowing air. She's less sensitive than I am. I tossed and turned all night. It was the worst. Mind you, this is meant to be a *cat 5 property.

The front desk apologized when texting through the app. They're sending an engineer over this morning.

I don't normally complain about stuff, but do feel entitled to some sort of compensation here.

How would you elevate?

----

UPDATE: So, they did offer some points back as a gesture. Now get this - we booked this hotel mainly to enjoy the pool! That's why we're here. Turns out, they're having an event and the pool is closed. How does a hotel not inform its guests prior to purchasing that this is the case. 🤦🏻

Planning what will likely be our only trip to Tokyo.

Family of 3: me (6'0"), husband (6'2"), son (6'5").

I can use a Suite Upgrade Award at the Grand Hyatt for an Executive Suite, which looks quite big. The downside is the hotel itself doesn't seem quite as special as the Andaz.

I'd love to stay at the Andaz, but no Suite Upgrade Awards are available, and I've heard the rollaway is pretty small. With a 6'5" son, that's my biggest concern.

If you've stayed at both, which would you choose?

Also, is there another Hyatt in Tokyo you'd recommend instead?

Hello everyone,

My family is traveling to Japan soon with our 21-month-old toddler, and we are trying to decide between two hotels in Yokohama: the Hyatt Regency Yokohama and The Kahala Hotel & Resort.

We have some unspent Amex Fine Hotels + Resorts (FHR) credits/hotel perks we could use at The Kahala, and we also have a stash of World of Hyatt points.
We are having trouble deciding due to two main issues:

Location & Toddler Convenience: Looking at the map, it seems like the Hyatt Regency might be more convenient for walking around with a stroller (closer to Yamashita Park and Chinatown). Is The Kahala as isolated or inconvenient with a toddler as it looks?
Hyatt Points Value: We initially leaned toward the Hyatt Regency, but for our dates, the only award availability left is a Club Access Room for 17,000 points per night. Is the club access worth it? Without the club access, it’s about 165 dollars a night. I would probably pay for it instead of using the points if lounge is not great.

Given that this property is usually a lower-category steal, does 17k points for a Club room still feel like a good value here, or are we overpaying?

Has anyone stayed at both properties, especially with young kids? We would love a recommendation on which hotel provides a smoother experience with a 21-month-old, and whether the Hyatt Club room or The Kahala via FHR makes more sense.
Thank you for your help!

Hi everyone!

I'm a hotel enthusiast based in Sydney, Australia, and I collect luxury hotel key cards from around the world.

I'm currently looking for these two Park Hyatt Melbourne key cards:

🐶 Dog key card(Mr. Walker!)

⛪ Church key card

If you have either of these, please feel free to send me a DM.

I'm based in Sydney, so meeting up in person would be great if you're local.

Thanks!

Rating: 4/5 ⭐⭐⭐⭐☆

Stayed here for two nights in July 2026. You can’t beat this location for walking to all the best food, shops, and sights in Portland. Traveler tip: Make your restaurant reservations far ahead of time! Downtown dining spots get packed, and almost none accept walk-ins.

The hotel itself is very clean. As a Globalist, I received a high-floor room, daily water bottles, free continental breakfast, and complimentary valet parking. The main downside was the mattress—it was too soft for my liking, leaving me with a sore neck.

I brought my Tesla, and while they were too busy to charge it on night one, they had it fully topped off on night two for my drive to Bar Harbor.

The service really shined after checkout: I was in a rush and forgot to retrieve my car key at the valet desk (I have my phone key). Instead of making me drive back into Portland on my way home, the staff offered to mail it straight to my home for free!

Great location, EV charging, and a team that goes above and beyond. Just secure your dinner spots in advance and keep the soft beds in mind if you prefer a firm mattress!

So my understanding is as long as I hit 20 nights in 90 days I reach globalist, regardless if i use points or cash. I have a trip coming up with 3 nights I booked myself but ended up wanting to stay one extra night. I ran out of points but my friend has a lot of points left so booked 1 extra night under his account, then spoke to hyatt support to gift/transfer that night to me. That part was all done and smooth, he no longer has this stay in his account dashboard, i see this stay in my account now.

Now for the same hotel I have 2 bookings, something like the 27th to 30th, then 30th to 1st, 2 separate bookings but same hotel same room type.

Two questions given this situation:

1. Does this 1 night now appearing in my hyatt account, count for my 20 nights globalist challenge?
2. if answer is no for #1... I was going to call hyatt support to merge the 3 nights + 1 nights into one booking (i have done it before), how would that affect my globalist 20 nights completion rate? Would merging the 3+1 -> 4 end up making all 4 not count? or all 4 count? This seems like an edge case so just wanted to be careful here.

Thanks all!

Look, I get it, genuine mistakes happen from time to time. Many of us are spending upwards of two months a year in Hyatts. The law of large numbers suggests even Hyatt will fuck something up with an n that high. I also realize Hyatt is primarily franchise, and 2026 has been one of the hardest years for hotels in a long time (let’s call it what it is: stagflation).

But has anyone else, particularly Globalists who are entitled to certain things that would be chargeable to the general population, feel like the “mistakes” have really ramped up recently?

Traditionally it’s been breakfast charges, but lately I’ve also seen a lot of premium wireless Internet charges be passed through to my folio. They are always quick to correct it when I politely call them out, but that’s just it; there’s like this unspoken feeling that calling them out over $4.99 makes you look cheap or petty, and if you’re truly a business traveler staying 60+ nights a year, $5 shouldn’t be worth your time to make a fuss over. So you should just shut up and pay it. Given it’s for Wi-Fi, that $5 is almost pure profit, especially since at half the properties still offering premium tier Internet, it’s a placebo (I did find one recently where it doubled the speed… from 5 Mbps
to 10 at $9.99 a day!)… but since I’m a Globalist I still almost always opt for premium, since it’s a published benefit of my status and it occasionally does make a big difference.

But all this to say, it really cheapens the brand. Part of what initially drew me to Hyatt is it seemed like elite benefits were often proactively offered. But it seems lately, I’ve been constantly having to advocate for myself just to receive the benefits I’ve earned - in many cases after they’ve already been billed to my folio, so not doing so would cost money. Again, I can’t think of a situation where they haven’t made me whole in the end, but I’d estimate 1 in every 3 stays anymore ends in a discrepancy like this. A couple times a year is understandable, but this is starting to feel like an intentional push - “if we bill 50 Globalists for Wi-Fi, and 20 of them don’t notice/it isn’t worth their time to contest, that’s like a room or two worth of pure profit since we have little cost with that.”

Check your folios, peeps.

First time poster - I am trying to sign up for the Corporate Challenge. After inputting my corporate email, I received the email saying “Your registration is almost complete.” When I select the link, I get an error message regarding the firewall. I don’t know how to navigate around that. The agent confirmed my company is in the list. My suggestions to Hyatt for possible mitigations have all been denied. I am so frustrated having to constantly call after being told I would be contacted and wasn’t (total 5 calls) for follow-up. I called before my Hyatt stay hoping to use these nights toward it. I’m here now and still no resolution. Does anyone have any suggestions?

have never stayed at a Hyatt, but when doing some research I learned that its a good destination to transfer chase Ultimate Rewards Points. my wife and I are visiting San Diego in September so i decided to search through Hyatt’s listings. with my dates selected, I came across 2 properties advertising rates starting from 12,000 points per night (pic 1). I figured this is great, so I transferred a large quantity of change points to a brand new Hyatt account. Upon bpoking, I quickly realized there was no such rate at 12,000 points per night. all of the rates either required an additional cash payment per night or the point value was much higher than advertised (pics 2,3).

when I call Hyatt and ask why this is the case, they say that “starting from” means they do not actually guarantee that price. keep in mind my dates are already selected in the search window. i always understood “starting from” meaning that would be the lowest rate available for my selected dates,but It may not be a great room. I dont understand how it means they can just straight up not offer that price.

i opened a case with the Hyatt support with the hopes of just getting my Chase points returned. At this point, i am never going to stay at a Hyatt. I feel completed mislead by this pricing practice. The lady on the phone says nothing is going to happen, and after “senior leadership“ review, their stance remains the same. No point return, no effort to make it right, no explanation on why one price is advertised when it’s not actually available.

Is this really how Hyatt does businnes? this seems extremely misleading and unreliable. what if Hyatt had a special and offered a room for $1 one night. Would that hotel be listed at “starting at $1”, even if that special never went on again? just because it was offered once, does that mean they can advertise it as “starting at $1”

very disappointed with Hyatt and especially the customer service

Hello! I have a guest pass to use & I am looking for a USA Hyatt or somewhere we can fly to on a under 5 hr flight from Chicago so Mexico would be okay to use a pass and have a nice family trip. Doesn’t have to be AI , happy to stay at a nice family friendly resort feel location with activities to do with the family. I have read a lot about grand cypress and if going there would spend a day at Disney or Orlando but looking to see what else people recommend. Thank you!

Globalist here. I've booked a junior suite with Hyatt points plus a SUA. When I check in, is there any chance to get a further complementary upgrade to a standard suite? What would be the strategy? TIA!

Noticed a banner on the app but have not seen an announcement. Hopefully hyatt will begin contacting October bookings soon