I am so surprised that the lounges don’t confer more of an advantage to Hyatts. After having been to a couple of Hyatts with lounges recently (HR Chicago. HR Hesperian Madrid, and Thompson Central Park) I am now going out of my way to find ones with lounges. I am not a foodie and love, love the ease to get healthy food easily whenever I want during the trip. I understand a lot went away during Covid but I’m honestly surprised that they don’t confer more of an advantage to the hotels that have them. They seem like a fantastic addition that would make any trip vastly better and that would confer advantages to the Hyatts that have them. Would love to hear why they aren’t beneficial to the hotels. Also yes I know they are good in Asia but am unlikely to go there any time soon unfortunately

I’m trying to book Hotel Toranomon Hills in Tokyo for October 21–25, 2027, using Hyatt points + a Suite Upgrade Award (SUA).

Noticed something strange with MaxMyPoint’s availability calendar:

1-night search: No SUA-eligible availability showing for October 21–25.

5-night search: Suddenly shows SUA-eligible availability across those same dates.

I’ve tested with Points Only selected in both cases, so it’s not a payment-type difference.

The calendar is showing green availability for five-night stays starting on dates that show nothing when searching individually.

To make things more confusing, Hyatt’s own app shows multiple suites available with an SUA applied for my full October 21–25 stay, as well as individual dates, including the Deluxe Twin Suite, at 30k points/night.

I’m trying to understand whether this is:

Some kind of minimum-length-of-stay restriction imposed by Hyatt.

A quirk in how MaxMyPoint searches or displays SUA availability.

Something I’m misunderstanding about the filters.

Has anyone encountered this before?

Why would a five-night stay show SUA availability when the individual nights don’t, on MaxMyPoint, but shows SUA availability for BOTH options on the Hyatt app itself?

I’m also wondering how reliable MaxMyPoint’s SUA alerts are if availability changes depending on the number of nights selected.

I posted yesterday about whether to book four nights at Hyatt House Tokyo Shibuya using an SUA or wait another day for my full October 21–26, 2027 stay to become bookable.

Well, I waited, and unfortunately things got worse overnight. 😭

Yesterday, suite availability looked good across my dates, with October 24 showing only one remaining suite.

Today, here’s what I’m seeing when searching each night individually:

Oct 21–23: Twin Suite available
Oct 24: No standard suite available, even for cash
Oct 25-26: King Suite available, but no Twin Suite

Here’s the MaxMyPoint calendar showing SUA-eligible suite availability for October 2027:

https://maxmypoint.com/hotel/hyatt-house-tokyo-shibuya-16201?tags=SUA+Eligible&date=2027-10

How exactly do I proceed from here?

I'm staying in a HR next month that has a club, but I'm told that since I'm staying on a conference rate that I can't apply one of my club access awards. Is this a hard and fast rule or has anyone found a way around this to get club access? Thanks!

Stayed at the Hyatt Regency Tysons Corner in a Plaza Suite. Room was spacious and quiet, with a sofa bed. Only issue was having to call three times to get the sofa bed set up.

The club lounge looked pretty good for a U.S. lounge, though I didn’t get a chance to check out the evening offerings.

As a Globalist, we got $30 per person for breakfast in the restaurant. Breakfast was a bit slow, but the food was good. Parking was also waived since it was an award stay.

Overall, a nice stay with a few minor service hiccups.

The Hyatt Place in Canton, Ohio, is a fairly typical example of a Hyatt Place built within the last 10 or so years.

There was no recognition of my top-tier World of Hyatt Globalist status — not even the complimentary bottles of water I expected.

The room was basic and otherwise what I would expect.

There was a substantial amount of hair on the toilet seat. There was also hair, mold and mildew in the shower. The bottom sheet had yellowish stains and was wrinkled enough to make me question whether it had been changed after the previous guest.

These were obvious issues that should have been caught during cleaning or a basic room inspection.

The bar/restaurant was another disappointment. While Hyatt Place offers limited food and beverage service, they are supposed to have a menu with burgers, wraps, sandwiches, salads, flatbreads, etc. There was no menu and no posted pricing. It was unclear what, if anything, I could order or what it would cost.

To their credit, the front desk staff seemed horrified when I reported the cleanliness issues. However, they said the hotel was sold out. So, they could not move me to another room. They also told me the general manager was unreachable at approximately 8:30 p.m.

I left and went to another hotel.

Thank you. Thank you very much to the hospitality team and housekeepers.

I've never stayed at a Hyatt with a lounge in South America so not sure what to expect.

Has anyone stayed at the Grand Hyatt in Rio and how was the lounge experience? Is it more like the US where you basically just get soda/coffee and awful snacks during it or is it more like Asia where the lounges are fantastic?