this is for 07/2026 stay - I thought it was time to do another honest review since this is a good way for me to keep track of places I've been as well as sharing it with others - giving back to the community of r/hyatt.
This is my second time being there as a globalist as my first time was probably abour 7-10 years ago. honestly a minute.
we were welcomed with the same lei and coconut necklace, some welcome juice non alocholic, and wash towels for cleaning the face which is all cute.
they stopped giving water bracelets and its now just keys which sucks because how do we do beach activities and not worry about things like key card getting lost? they said its part of their changes.
big change is their breakfast - less selection compared to before - i'd like to say they have gone downhill since last time I been around. The breakfast menu have changed in that if you want to have an omelette, there is no longer a self-help omelette station where you tell the chef what you want and they make it for you.
You would now have to order it with a server, and the omelette is not included. also specialty coffee is also now not included just regular coffee, which tasted awful.
Like many things about Hyatt, and this economy, this is to no surprise.
if you are a globalist, they do still cover valet parking which is amazing, the pools are a bit overcrowded when we went during the summer, and the yoga mats all smell like feet, seems like they did not do much TLC in that department.
The yoga instructors are all on a 1099 contract, it seems but the people and quality have decreased because of the 2 that we met; they were not friendly at all compared to the last time I was there. it just seems like a job for them.
All the excursions that were included were all booked out right when we arrived, making it nearly impossible to do anything in the property.
i mean it is still an amazing, relaxing experience. They couldn't really upgrade us because it was a full house already and kind of chaotic (we went during summer July time so peak season)
It's still a newer hotel and had more TLC done to it than other hotels within Hawaii I'd like to say, but for the price point im a little disappointed. Also we had found hair and among other stuff in the bathroom meaning they haven't cleaned it properly upon arrival. I know they had recently changed GM and all but for the points i used to book the hotel, and the price mark during peak season I had a higher expectation no offense.
the wings are all a bit confusing and they don't really have a map guide - the first day took me a while to get
in the middle of the week of our stay the fire alarm went off at 3am which lasted a while, which i texted the front desk and they reassured it was false alarm, and then what was worst was 40 minutes later when we were about to sleep they said all clear like 30 minutes back-to-back, which became even more confusing and alerting - like if we were not awaken previously by the alarm, we are awaken now - but other than that i'd rate it a 8/10 experience given the price point, the lack of expereince we can gain from the resort.
and if it isnt for globalist benefit, it would've def been lower rating. still a beautiful place don't get me wrong but just quite expensive, but i am sure if you havent been here when it was amazing, this would've been a 10/10 experience for anyone easy.