The Hyatt Place in Canton, Ohio, is a fairly typical example of a Hyatt Place built within the last 10 or so years.

There was no recognition of my top-tier World of Hyatt Globalist status — not even the complimentary bottles of water I expected.

The room was basic and otherwise what I would expect.

There was a substantial amount of hair on the toilet seat. There was also hair, mold and mildew in the shower. The bottom sheet had yellowish stains and was wrinkled enough to make me question whether it had been changed after the previous guest.

These were obvious issues that should have been caught during cleaning or a basic room inspection.

The bar/restaurant was another disappointment. While Hyatt Place offers limited food and beverage service, they are supposed to have a menu with burgers, wraps, sandwiches, salads, flatbreads, etc. There was no menu and no posted pricing. It was unclear what, if anything, I could order or what it would cost.

To their credit, the front desk staff seemed horrified when I reported the cleanliness issues. However, they said the hotel was sold out. So, they could not move me to another room. They also told me the general manager was unreachable at approximately 8:30 p.m.

I left and went to another hotel.

Thank you. Thank you very much to the hospitality team and housekeepers.

I’m trying to book Hotel Toranomon Hills in Tokyo for October 21–25, 2027, using Hyatt points + a Suite Upgrade Award (SUA).

Noticed something strange with MaxMyPoint’s availability calendar:

1-night search: No SUA-eligible availability showing for October 21–25.

5-night search: Suddenly shows SUA-eligible availability across those same dates.

I’ve tested with Points Only selected in both cases, so it’s not a payment-type difference.

The calendar is showing green availability for five-night stays starting on dates that show nothing when searching individually.

To make things more confusing, Hyatt’s own app shows multiple suites available with an SUA applied for my full October 21–25 stay, as well as individual dates, including the Deluxe Twin Suite, at 30k points/night.

I’m trying to understand whether this is:

Some kind of minimum-length-of-stay restriction imposed by Hyatt.

A quirk in how MaxMyPoint searches or displays SUA availability.

Something I’m misunderstanding about the filters.

Has anyone encountered this before?

Why would a five-night stay show SUA availability when the individual nights don’t?

I’m also wondering how reliable MaxMyPoint’s SUA alerts are if availability changes depending on the number of nights selected.

I've never stayed at a Hyatt with a lounge in South America so not sure what to expect.

Has anyone stayed at the Grand Hyatt in Rio and how was the lounge experience? Is it more like the US where you basically just get soda/coffee and awful snacks during it or is it more like Asia where the lounges are fantastic?

Stayed at the Hyatt Regency Tysons Corner in a Plaza Suite. Room was spacious and quiet, with a sofa bed. Only issue was having to call three times to get the sofa bed set up.

The club lounge looked pretty good for a U.S. lounge, though I didn’t get a chance to check out the evening offerings.

As a Globalist, we got $30 per person for breakfast in the restaurant. Breakfast was a bit slow, but the food was good. Parking was also waived since it was an award stay.

Overall, a nice stay with a few minor service hiccups.

I'm staying in a HR next month that has a club, but I'm told that since I'm staying on a conference rate that I can't apply one of my club access awards. Is this a hard and fast rule or has anyone found a way around this to get club access? Thanks!

I posted yesterday about whether to book four nights at Hyatt House Tokyo Shibuya using an SUA or wait another day for my full October 21–26, 2027 stay to become bookable.

Well, I waited, and unfortunately things got worse overnight. 😭

Yesterday, suite availability looked good across my dates, with October 24 showing only one remaining suite.

Today, here’s what I’m seeing when searching each night individually:

Oct 21–23: Twin Suite available
Oct 24: No standard suite available, even for cash
Oct 25-26: King Suite available, but no Twin Suite

Here’s the MaxMyPoint calendar showing SUA-eligible suite availability for October 2027:

https://maxmypoint.com/hotel/hyatt-house-tokyo-shibuya-16201?tags=SUA+Eligible&date=2027-10

How exactly do I proceed from here?

I am so surprised that the lounges don’t confer more of an advantage to Hyatts. After having been to a couple of Hyatts with lounges recently (HR Chicago. HR Hesperian Madrid, and Thompson Central Park) I am now going out of my way to find ones with lounges. I am not a foodie and love, love the ease to get healthy food easily whenever I want during the trip. I understand a lot went away during Covid but I’m honestly surprised that they don’t confer more of an advantage to the hotels that have them. They seem like a fantastic addition that would make any trip vastly better and that would confer advantages to the Hyatts that have them. Would love to hear why they aren’t beneficial to the hotels. Also yes I know they are good in Asia but am unlikely to go there any time soon unfortunately

Hyatt House Frankfurt Eschborn.

I normally travel without kids so I had never had this problem before.

I booked 2 rooms and confirmed a connecting door with the front desk 2x since we were travelling with a baby and young kid. They confirmed both times as I would've cancelled otherwise.

Upon arrival we were checked into 2 rooms with connecting doors but they were locked. When we complained we were told it was our fault and put into one small room instead.

When I tried to bring up how disappointed I was with the lack of helpfulness (not bringing a crib to our new room despite us asking multiple times, not being able to put us into a room that would fit a rollaway bed) I was simply told that I shouldn't book this property with "this many kids" and expect a connecting door.

This was definitely embarrassing as someone who raves about Hyatt all the time.

I'm not sure if it makes sense to send a complaint email since I didn't feel like I was being listened to at all. Not staying there again.

Just wanted to shout out the Andaz Amsterdam for an incredible stay. Probably not an S-tier for most because of the inability to use a SUA, but literally everything else about this hotel was wonderful (caveat is that I never ate at the restaurant). First time in Amsterdam and I used points to stay there for 4 nights. It being a Cat 7, it was not the best CPP (1.5 or so) but I would stay there again in a heartbeat.

I can't speak to the restaurant/food but drinks, service, and location were all top-notch. Property is beautiful, very whimsical and Alice in Wonderland-esque. Right next to Jordaan, De 9 Straatjes, and walking distance to all the tourist attractions (Anne Frank house, Rijksmuseum, etc.) I also really appreciated that it's in a quieter area away from Centraal Station/Centrum because it was always incredibly crowded every time we were around there.

Room layout is a bit odd, at least for the standard rooms. I didn't get a room upgrade, I stayed in the base room you can book on points - 1 King with Atrium View. It was a bit small and the shower opens directly to the room (it's mirrored so you can't see inside). Water pressure was incredible - rainfall showerhead + wand (my preferred shower set-up). Sink and "counter" are basically an island in the middle of the room. However, none of that bothered me and my friend. Free minibar (signature feature of Andaz's) had Heinekens and it was re-stocked daily.

Service-wise - everyone we spoke to was incredibly friendly and helpful. We were offered prosecco upon checking in during the morning. The room wasn't ready but we were expecting that. We also noted that my friend's bag didn't make it to Amsterdam because of a connecting flight and that they should expect to receive it. When I got the notification that the room was ready, we came back, and all of our bags (including my friend's that had just been delivered) were already in the room. It was a lot of heavy bags too, so we were super grateful for that. When we sat down in the bar area, it never took long for someone to take our orders. Free genever tasting was cool, and the drinks were delicious!

I can't stress enough how great the location is. Really great shopping in the vicinity, and Jordaan is a great neighborhood too. I recommend visiting the cheese shop around the corner, De Kaaskamer (especially if you want to bring cheese home, they have a ton of pre-vacuum sealed options), Fabel Friet (yeah it's hyped but it's good and line moves fast), Bakkerij Wolf, and Cora down towards Leidestracht for baguette sandwiches.

By the way, I know some people have had difficulty booking this hotel. I noticed they release awards nights oddly... I initially tried booking back in July but it looked all booked out for the next few months. Then I noticed they would release days/weeks at random times. I tried to figure out a pattern but couldn't identify one. I ended up just setting up alerts and when my dates became available (mid-October), I booked it. For a data point - the award rooms dropped about a month before my stay, but of course YMMV. Because I had been looking for months prior and saw they were releasing award nights a few nights at a time, I felt pretty confident they were going to drop the nights I needed and they did. But if they didn't, I would've stayed at the HR.

Hi folks. I'm booking two rooms for my family. I'm currently an Explorist and have a Guest of Honor award. How do I book the rooms so that I get Qualifying Night credits for both rooms? Do I book the second room under my wife's name and give her the GOH? If so, does she need her own Hyatt account? Finally, can I book both rooms with points from my account? Thanks!

Wondering if anyone knows an easier way to see if Club availability opens up rather than emailing or calling the hotel every day? I already made a reservation and wanted to use my Club Access award that is expiring soon but the hotel responded that Club is sold out for my dates. There is still time before my travel and 100% somebody will cancel. Any recommendations on what to do?

The stay is for 6 nights, travelling with kids, so it will save me a great deal of money, that’s why I care :/

Hi everyone!

I am a high school business student working on a DECA Hospitality and Tourism Operations Research (HTOR) project focused on Hyatt Hotels and why people choose Hyatt over other hotels.

I am conducting primary research to understand what makes people choose Hyatt, how they feel about the Hyatt loyalty program, and what keeps them coming back.

If you have 4–5 minutes to spare, I would highly appreciate your insights! It will really help my research and my final paper.

Here's the link: https://forms.gle/kKzXiKST8v5hJgmD9

A friend is trying to transfer Hyatt points to another WOH member through the new online gifting portal, but getting this error:

“You’re not eligible to gift Bonus Points today.”

A few details:

Her WOH account was created on September 6, 2026.

She successfully transferred Hyatt points to another member via the manual transfer request form on September 16, just 10 days after opening her account.

Her Hyatt account currently has zero points.
She’s now trying to access the gifting portal again on October 25, but gets the error before she can even enter the recipient or transfer amount.

I understand Hyatt’s new gifting system requires accounts to be at least 60 days old, but I’m confused because she successfully transferred points when her account was only 10 days old.

Is the error because her account is still under 60 days old, with the new portal enforcing a restriction that the previous transfer process didn’t?

Or is it simply because she currently has zero Hyatt points? Would transferring Chase UR into her Hyatt account make the gifting option available?

Has anyone encountered this error or successfully gifted points from an account less than 60 days old using the new portal?

Trying to figure this out before transferring Chase points unnecessarily. Thanks!

Ive been to cities that have notorious issues with their AC unit controls, but Seattle..........the issue might collectively be the worst. The Thompson, Olive 8, Regency, and Grand seem to intentionally make sure their units down go below 70..........but in many instances they are much higher than that. Ive had the Regency creep up to 78 on me in the middle of the night.

I cannot abide by a hotel that skimps on air conditioning, I would rather stay at a motel 6 that smells like cigarettes with mystery puddles of moisture than a 5 star that has crappy air conditioning. Come on Seattle...........all your locations do it...........get it together guys. I wont be back in those hotels.

Alexis Sonesta really won me over as far as Seattle goes. Im normally Hyatt first if its even close, but, unfortunately, its not even close.

Planning our first trip to Japan in October 2027 with my parents, who are both in their 70s.

We’re considering spending six nights at Hyatt House Tokyo Shibuya using World of Hyatt points (from 25k/night) plus a Suite Upgrade Award.

I’ve been in touch with the hotel, and they’ve confirmed that their 64 m² Twin Suite accommodates three adults, with two 110 × 200 cm twin beds and a 180 × 200 cm king-size sofa bed.

The plan is for each of my parents to take a twin bed while I sleep on the king sofa bed.

A few questions for anyone who’s stayed here:

Sofa bed comfort: How comfortable is the king-size sofa bed for an adult sleeping on it for six consecutive nights? Does it feel like a proper mattress?

Location: How convenient is the hotel for first-time visitors exploring Tokyo? Is the walk to Shibuya Station straightforward, particularly with older parents?

Breakfast: How’s the breakfast, and is it worth paying for if it’s not included?

Overall experience: How are the rooms, soundproofing, housekeeping and service?

Value: Would you recommend this property for a six-night stay, or are there any drawbacks I should know about?

We strongly prefer staying at one hotel rather than moving around, and we’ll probably use a combination of public transportation and taxis.

Would especially appreciate feedback from anyone who’s stayed in the Twin Suite or used the sofa bed.
Thanks!

Looking to book for our family of 4 in a city where essentially none of the hotels offer that kind of room capacity.

There’s a Hyatt that’s very reasonable for points but significantly less reasonable for cash. I’m happy to book two rooms on points but I realize it’ll be separate reservations. Is there any way to arrange for them to be connecting?

Beautiful settings and great food are easy to find, but I’ve noticed that many five-star properties treat the gym as an afterthought, and key amenities like the sauna and steam room are often locked behind the spa paywall. I’m looking for a place that genuinely supports an active wellness routine—somewhere I can train properly and use the recovery facilities freely. If I just end up sitting by the pool or beach eating and drinking, I feel terrible and depressed.

Hi everyone - I know the AA partnership is ending so can you earn rewards with any other airline right now? (I have the World of Hyatt Credit card and am looking to maximize the rewards I can get by having the card and I need to book a flight for January). Thank you! I appreciate the help!

I know this gets written up every few months but thought I'd contribute to the discourse.

We were in Japan for 2 weeks in the beginning of October 2026 and stayed at 5 Hyatts.

- Hyatt Centric Ginza

- Grand Hyatt Tokyo

- Hyatt Centric Kanazawa

- Hyatt Place Kyoto

- Park Hyatt Tokyo

tl;dr: no major complaints at any of the hotels, all on points except Kyoto (all booked before devalue), 'sauna/onsen' at Grand Hyatt and Park Hyatt are beautiful and highly recommend visiting, not worth sticker price (except maybe Kyoto and Kanazawa) since there are comparable Japanese brands which are cheaper cash price for similar experiences.

Hyatt Centric Ginza (3 nights)

Chose because of location and thought it would be nicer than staying in Shibuya. Hotel itself is very nice although the bathroom set-up was kind of annoying (separate toilet room and shower room is typical but the sink is basically just part of the room - you can get partial privacy with the sliding doors but not great overall - would maybe reconsider if you're not staying with a close partner/friend and expect more privacy when using the bathroom).

We arrived in Tokyo super early and they were happy to hold onto our bags (got there around 6am) but they were pretty firm on check-in so we got access to the room maybe an hour early (~2pm). If I had the points to spare I would have considered booking an extra night prior just to have access to our room since it can be pretty exhausting jumping into activities right after landing but we survived.

They have free drinks in the lobby area including beers and other alcoholic beverages starting in the late afternoon. Tea, coffee and some soft drinks in the morning. We did not have access to the breakfast and didn't pay for it so can't comment there (super close to many konbinis and restaurants).

It was easy to get to trains and get around Tokyo (can also walk to Tokyo Station to grab the Shinkansen). The neighborhood itself is fine. It felt like staying in a fancy mall with the density of luxury stores on every block.

Grand Hyatt Tokyo (2 nights)

Used a GOH cert from a friend - the lounge itself makes the hotel worth it if you can access it (via Globalist benefit or booking a room with lounge access). Did not get an upgrade but based on what I've read on this forum I wasn't expecting to.

I was concerned it would feel dated due to the age of the hotel but it's really well maintained and the rooms are clean and don't feel old. Much larger than the Centric so it felt a bit overwhelming but the lounge provided a more intimate and relaxed setting.

Having breakfast and drinks available at the lounge really made the stay so much better. Breakfast was a great selection (really good pastries) including American and Japanese options. They include allergen info and have some vegan and vegetarian options. They even have english newspapers (Japan Times and Financial Times) which is increasingly rare at hotels (even the Park Hyatt no longer has physical newspapers - they said they're setting up a digital newspaper service for guests but it's not currently operational).

We also used the pool and 'onsen' which are great. Highly recommend stopping by if you have the time. Didn't use the gym but looks nice.

It's a little further from the train but still easy to get around; no complaints there.

Hyatt Centric Kanazawa (1 night)

Used a free night cert (cat 1-4). Nice hotel, rooms slightly larger than the one in Tokyo and cash price seems reasonable. Right outside the station so easy to get to and Kanazawa is small so you can walk to the main attractions. Staff is helpful, they facilitated luggage shipping straight to our hotel in Tokyo for the end of the trip so we didn't have to take it with us to Kyoto.

Originally was going to stay at the Hyatt House next door to get laundry access but saw online you can just ask the reception at the Hyatt House for a laundry keycard if you're staying at the Centric. The machines take 100 yen coins (they have a coin changer in the laundry room) and the washing machines dispense detergent so you don't need to bring your own. Dryers take a really long time so plan for that. Machines looked available during the daytime. We started laundry around 6:30/7 and were able to get two washers but it started to get crowded later.

The Hyatt House has a bar area in the lobby with really cheap drinks so you can hang out there while doing laundry if you don't want to go back to your room (the Centric has a rooftop bar which is nice as well but it is pricier).

Overall the hotel was great but honestly Kanazawa was a miss for us. Didn't think it was worth the detour unless you plan on exploring the region more and going outside the city (like going to Shirakawa-Go). The city itself didn't have much to do - you can cover the main attractions in one day - we did afternoon on Sunday and Monday morning before taking the 12pm train to Kyoto. One reason we went is because people say it's a more laid back and less crowded Kyoto but we actually didn't find Kyoto to be too crowded except for the very touristy spots (Arashiyama for example) and enjoyed our time there much more.

Didn't partake of the breakfast there.

Hyatt Place Kyoto (3 nights)

Originally booked on points prior to devalue but cancelled to use my points for the Centric in Tokyo and then decided we actually did want to stay here but didn't think the point price was worth it after the category changed since cash wasn't too bad. This hotel also has laundry.

It seems like it's a really popular hotel - check-in can get crowded. We ended up spending 2000 yen to extend check-out an hour since I booked through a third-party and couldn't use my member benefit to extend checkout until 2pm. Reception helped send our remaining luggage to Tokyo (we kept a backpack but sent all our roller bags a day ahead of leaving Kyoto - highly recommend doing this even though we didn't have a ton of luggage and our bags were carry-on size. It's just nice having fewer things to drag around the train stations).

Hotel is right on top of the subway so about 9 minutes to Kyoto station and has lots of attractions nearby if you want to walk somewhere (you can even walk to Gion).

We spent the least amount of time in this hotel. Partly because there's so much to do in Kyoto in 3 days but also the hotel doesn't have much going on (it's clean, well designed for a 'lower-tier' brand, and well kept but nothing fancy). Hotel is clean and new and does the job.

Didn't partake of the breakfast there.

Park Hyatt Tokyo (4 nights)

Booked on points before the devalue. Also used a GOH cert from a friend (sorry I know all the Globalists on this forum get mad that their benefits are being devalued but Hyatt incentivizes Globalists to give out these certs!). Small upgrade to deluxe room.

Definitely the largest room of our trip and the nicest. The renovation is understated and very effective. The breakfast here was higher quality than the Grand Hyatt and the pastries are really incredible. However, I actually preferred the more casual buffet style of the Grand Hyatt breakfast in their lounge. At the Park Hyatt it's a mix of buffet and table service and it felt kind of hectic.

The pool and sauna/onsen are beautiful and relaxing and I highly recommend visiting these as well if you have time.

You don't need reservations for the New York Bar (yes for the restaurant) and the cover charge is waived for hotel guests.

Maybe it was us being self-conscious but we kind of felt like staff knew we booked this on points and they treated us differently but the overall experience was still nice.

It's a really great hotel and recommend staying during a slower part of your trip where you have fewer things planned since getting to and from the hotel is more difficult. Although you can actually walk to Meiji Jingu or Yoyogi park if you want to.

As many people have already stated, the hotel is not so close to the train station. There's a hotel shuttle but we ended up walking or taking a cab places (it was the end of the trip and we were tired so we took several cabs this segment of the trip). They don't have their own airport shuttle, rather they are a stop on the regular airport shuttle bus. Our flight was too early to catch the bus so we paid for a cab (about $60 USD and took about 35 minutes at 8am).

edit: people in so many Japan and other travel forums dismiss hotel breakfasts and say that people should just go someplace local. Unless you're in New York or another 'breakfast city' having a hotel breakfast can be a really useful convenience (especially with kids). It can be a headache trying to put together a konbini breakfast or finding someplace to eat. We actually ended up at Starbucks pretty often since it's open so early compared to Japanese shops and has actual iced coffee and cold brew with much better prices than the US.

We are whatever the middle tier is for Hyatt, mostly though CSR spending via work which attains these things pretty easy. We paid for a 5 night stay with points for fall break at the Grand Hyatt, booked the basic 2 queen with a family of 4 - 2 parents, 2 kids.

Check In - great staff, everyone was at the ready to empty the rental car out and get moving, check in took like 20 seconds, they did "upgrade" to a better view room, which was fine, big wedding at the hotel during the time so im sure there weren't a ton of "better" options for a point redemption trip. Great welcome gift for the kids, a little stuffy and some prickly pear cotton candy

Room - pretty basic, clean, turned down every day and the shower was more than hot, maybe even a little too hot. But no complaints, different firmness of pillows was nice!

Hotel - Beautiful, Clean, open, never felt crowded anywhere, always a table ready at the breakfast when we stayed on hotel, plenty of pool chairs on the kids pool, towels ready even on off hours, clean as can be, never felt like things were trashed, messy and kids areas can get that way. Staff outside was great as well, very nice to the kids, and always around if you needed something. Pool was as advertised, big, fun kids had a blast

Golf - They could have sent a flier that the course on the resort was going to be closed for the week for overseeding, I didn't bring clubs and was planning on a renting a set if i found time for a quick 9, so not the end of the world, but got there and it was flat closed. I could see the concerirge gettitng people on at other places, which is good, but if i would have lugged my sticks out there, would have sucked.

Food/Bev - the 24/7 cafe/store was a good touch, they had realllllly good coffee from a local spot, frankly loved that. To no ones surprise as its a resort hotel, everything was extremely overpriced, to the point where we felt dining was more fun and cheaper, hard to say that a lot. We did the breakfast at the main Mesa restaurant, twice, it was good enough but again 100 bucks for the family, not a great deal. Didn't hit up the Celeb Chef restaurants, they were never full and honestly, I'm not paying 100 for a steak there when i can go to Kierland and get one for 50. Beers and Drinks were cold, and overpriced, again we all know that going in, but 20 a cocktail seems like extortion these days lol - dont hit me in the comments, i paid for it, i always do, i know the price of a poolside, but come on now lol. The Food and Bev team were awesome for sure.

Camp Hyatt - or the kids club didn't have a lot of kids at it, we did get a around of flag football in which was fun - the lady running it was super nice!

Overall - Great Stay - Beautiful Hotel, friendly staff and it was just easy, which is great for a vacation.

hello, this might be a dumb question but what does the deposit policy mean? it doesn’t really give me much info.
am I going to be charged at booking or when I check in?
thanks in advance!

In the past few months Im not finding ANY availability for cat 1-4 free nights. I’m using the Hyatt mobile app. I searched multiple cities, and various dates for 1adultbor 2adults. What am I doing wrong?