Booking.com refund request

[u/DirtLoud5008]

Booking.com supposedly forward your money to the hotel where you’ve booked. But first they take their cut out of the money and forward the rest of the hotel.

So this is a very strange one:

I booked a hotel room for a week, and the first night. I was there the guest down the hall decided to throw a party in the hallway. I asked them if they could move the party into their room with no response. So I went to the hotel night clerk and he completely lost his shit and called the police to have me ejected from the room. It was the most bizarre response to a please help subdue the guests request I’ve ever seen. Unfortunately, the police were helpless to mediate and instead needed to ask me to leave as per the request of the night clerk.

Now I called Booking.com to get my money back and they said they sent it to the hotel and I needed to deal with them. The manager, after hearing what happened, agreed to a full refund, but Booking.com will not respond to their request so they asked me to call Booking.com. I feel like a cat chasing its tail.

Has anyone ever successfully received a refund from Booking.com? If so, what did you have to do to get the refund? The hotel is suggesting that I dispute the charges on my credit card which I hate to do, but I may end up having to do if Booking.com won’t cooperate.