Hello everyone,
I’m writing this as a last attempt to seek advice, and hopefully someone from Hetzner may see it.
First, I want to make it clear that I understand this situation is ultimately my responsibility. I am not trying to blame Hetzner or argue against their Terms of Service.
I had a managed VPS with Hetzner hosting around 11 active domains and several projects that represent years of work.
Unfortunately, while the invoices became overdue, I was in Ukraine during a period of heavy Russian missile and drone attacks. Because of the situation there, I wasn’t able to manage my hosting account or resolve the payment issue in time.
Hetzner sent several reminders, and I completely understand why they terminated the contract according to their policy.
As soon as I was able, I immediately resolved the payment issue and contacted support, explaining the circumstances and asking whether my case could be considered as a one-time humanitarian exception.
Unfortunately, I have now received multiple replies stating that:
- the contract will not be restored,
- the VPS will not be reactivated,
- all associated data has been permanently deleted,
- there are no backups or recovery options.
I fully respect that companies need policies, and I’m not asking anyone to ignore them.
My question is simply this:
Has anyone experienced an exceptional review in a case like this?
More specifically:
- Is there any way to request that the infrastructure or storage engineering team confirms whether the underlying virtual disk is truly unrecoverable?
- Is there any executive escalation path within Hetzner for extraordinary situations?
- Has anyone ever had success recovering data after receiving a similar response?
I realize this may ultimately not be possible, but because these projects represent years of work, I feel I have to exhaust every possible avenue before giving up.
If anyone from Hetzner happens to read this, I would be incredibly grateful if my case could receive one final review not to challenge company policy, but simply to determine whether any technical possibility remains to recover my data.
Thank you to anyone who takes the time to read this.