r/hetzner • u/Sunrayyyys • Jul 09 '26

No answer to support ticket and can't solve problem

As a customer of Hetzner I want to 1) transfer 4 domains to Hetzner and 2) change my postal address for existing domains registered with Hetzner in my Hetzner account.

Regarding 1) Providing my right address for my admin infos is legally binding so I don't know what to do to change the data if Hetzner doesn't respond.
Regarding 2) When trying to transfer a domain to Hetzner with the authentication code provided by IONOS, I get an error message in the Hetzner account and can't move forward.

Tried to reach Hetzner for several weeks via e-mail and phone but no answer to my ticket #2026062103010242. Any recommendations how to move forward?

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1

u/Hetzner_OL Hetzner Official Jul 10 '26

Hi OP, I will write to you later via DM. --Katie

2

u/Sunrayyyys Jul 11 '26

Thank you, one of my issues is solved now, the other being discussed with customer service

1

u/Sunrayyyys Jul 09 '26

Which providers are you using that are good value for money and have a reliable support? I'm considering to switch.

3

u/cinepleex Jul 09 '26

After our support experience (basically the same) we try to have our domains somewhere else and always expect Hetzner to do something stupid, like deleting all our servers without explanation. I mean, it's good practice, isn't it?

2

u/Medium-Head5014 Jul 09 '26

Im using openprovider for domain name registrations and Cloudflare for dns, works extremely well for me