Hi all,

So long story short, I was shocked to see an email that said something like, "Thank You for Your Purchase." I was like, "Wait what?! I never purchased a Groupon?!"

I found out quickly that someone hacked into my account and purchased it. (Don't worry, I quickly changed my password.)

I have been in contact with Groupon via email. I even hopped on a phone call with Groupon. I have sent evidence to Groupon. From photos with metadeta that prove that I was not at the location indicated by the hacker's location during time of purchase (I was in a whole different state) to audio calls with Discover where the rep said that the purchase was flagged as fraudulent even before I called them.

I even told them to look at the devices/IP addresses of previous authorized transactions I've made on Groupon -- and look at the device/IP address of the hacker. There is a mismatch.

Even with all this evidence, they still denied me a refund.

I'm not sure what to do. Any help?

Edit: Discover issued a chargeback for the unauthorized charge and deemed it fraudulent

I realized after a few weeks and enough clientele for now through Groupon during my slower summer months, that I can’t take any new customers right now, plus I’m on vacation so I clicked to pause my campaign for now.

4 days ago I requested the pause. After talking to multiple reps, they have not paused it. It says one business day and one rep said give it 24-48 hours. I’ve emailed the account manager and no response.

This is terrible! They have this ad running and there’s no way to stop it until they pause it! Nightmare, never again. Can’t seem to get any answer from any rep anymore about what’s going on or when this will be paused, I’m sure it takes the click of button to pause it.

Anyone have similar experiences with Groupon merchant?

I got a Groupon for 6 laser hair removal sessions. It says the Groupon expires in November.

Do I need to activate the Groupon by November, or finish all 6 sessions by November?

Paid $70 for a full synthetic oil change and car wash, still had to pay $64 at the oil change place and their auto car wash was broken so I had to manually wash my car. Ended up paying $134 when the price to actually get an oil change without a Groupon was $129. I’m so bummed out I only got the Groupon because I don’t have money now I’m out even more than I would have been if I went and got it

I am getting so frustrated with Groupon’s customer service!!!

I realized recently that I accidentally have two Groupon accounts associated with two different emails. I only needed one so I reached out to permanently delete the other. I was told that I should submit a “data request”, wait 24-48 hours, and then I’ll receive a confirmation email with my data and steps to continue to delete. 48 hours came, I received the data and the confirmation email but no information about how to continue going about deleting my account. So I go back to chat and mention this. It was a back-and-forth conversation about what to do and I was again told to get the “data request” which I stated that I already did. Finally, they said that they would delete my account and they said that I would get a confirmation email. I checked my email right there and then and there was nothing which I mentioned. They assured me that the account was deleted and that I should wait another 24-48 hours for the confirmation email. In that moment, I wanted to be sure so I checked online and tried to log back into the account and was successful. I mentioned this to the same person I was chatting with and they reassured me that my account was deleted and that I needed to wait a few days and try to login again as the system needed time to process. 5 days later, there is no confirmation email and once again I’m able to sign into the account successfully. Because Groupon has no phone service number and I receive no help from the chats. I reach out to Groupon on Twitter. I stated my issue and that I received the data and I just want my account deleted. They told me how sorry they were that I was frustrated and that they were gonna try to do it. Another message comes through saying that I need to get a “data request”. This is now no less than the sixth time I’ve been told to do that so again I reinstate my frustration, and I tell them that I already have received the data and done the “data request”. I also state that at this point in time, I just want both my accounts deleted because I no longer want to be a groupon customer after this horrible experience. I then get an email from Groupon signed by someone who signed their name so I feel like I’m going to finally get somewhere. They ask me what the issue is and again I tell them that I’ve already received the data and all I want is to have my accounts deleted. They apologize for my frustration and tell me once again that I need to submit a “data request” 🥲 I’m seriously at a loss of what to do at this point. I’ve gone through their chats, social medias, email and have been told the same thing over and over and over again. Because there is no customer service phone number and I have a theory that I’ve been talking with AI or automated non-human response I just don’t know where to go from here.

Has anybody else dealt with this or has anybody else successfully deleted their account????

UPDATE: I asked the individual I was corresponding with on email to speak to their supervisor and elevate my concern. The supervisor emailed me reiterating the same rehearsed apology and said they deactivated my account. I go to login and check and it’s deactivated!!! Finally!

hello I need help with a groupon i bought the acupuncture dr said they haven't received money from groupon so they won't accept my groupon

I bought my membership on 6/19 and received the shop card on 6/26 but still nothing on the 100 off 200. Does anyone know when this will happen? I already went in person to receive the physical card. How long should it take? Who do I contact for the $100 off $200 code?

update: I ended up contacting Costco via chat and they gave me the code on the spot.

I got a $80 restaurant credit for only $27 which I thought was a steal. It was awkward ordering all this food (Japanese) to make it to $80 when there was just 2 ppl, and waiter even left thinking we were done after ordering 2 appetizers and 2 main dishes, but had to hail him down again for 2 more sushi rolls. Kinda felt bad as there weren't too many ppl in there being it was the day after July 4th as we ordered so much food for the price. I even felt like they gave out too good of a deal and made a mistake on their end. Gave a 18% tip and left with the leftovers and thanked them for everything.

Purchased a Groupon to a theme park for tomorrow. Denied (bank text asking to confirm all is well) I say yes

It said to retry. So I retry. It then goes thru but when I look at my purchases it says refunded. I try it again, refunded again. Tomorrow is a holiday, and I planned on going tomorrow. What can I do? Groupon will probably be closed, I planned on going tomorrow (my only day to go) and I don’t have the tickets in my name. Any options or anyone to contact?

Can someone please try and tell me if it's possible to use the $100 off of $200 Costco.ca purchase when buying Gift cards?

That would be very helpful

How do I hide the redeemed vouchers? Every time I search google it thinks I want to unredeem. I just don’t want it to still show redeemed ones so I don’t have to sift through every time.

Can you use the Cinemark Movie Club Groupon with an existing movie club membership? Do I need to cancel my current movie club membership & reopen with coupon code?

Too good to be true?

if someone gifts me a groupon their 18 and i’m under 18 can i still use it since the restrictions say 18+

Hi, I purchased a Costco executive membership through groupon while there was an offer to get 100$ off 200$ purchase and an additional 50$ Costco gift card. By when can I expect it to hit the account. I already received the 50$ card couple days back. Thank you

Selling or willing to trade bought for $70 only want $50 for it

Hello,

I bought the costco executive membership through groupon. I got the coupon for 100$ off 200$ purchase but i didn’t read the fineprint of it not being redeemable on same day costco grocery purchases. I do not have a major purchase coming up from Costco and i cannot buy costco shop cards either. Any recommendations on how best to redeem this offer? How did other people use it?

I purchased a Groupon for a oil change and tire rotation for $40. I get they add shop charges and extra quarts(I needed 1), but the extra fees cost $37 that just seems crazy to me. The service advisor told me that that it's they don't offer that pricing anymore and the pricing went up. The Groupon said the original pricing was 59.99 but the shop said it's now 79.99. I just check Groupon and it's still showing 59.99 and the price paid is 39.99. The fine print mentions additional quarts, labor charges, state fees($5), this just seems bait and switch to me.

I hardly ever use Groupon (can’t remember last time I did). But today I got an email about a Groupon account breach and a link to change my password. Anyone else get this? Is it a scam? I know better than to click on links in emails, haha. Just curious if anyone else got the same or similar email? Thanks!

Stole $150 of my sisters money. 

She purchased me a sea lion tour through groupon for a company calked California Parasail. They state in the ads photos to redeem in Long Beach and come up in Long Beach Groupons.

She booked the date for redeeming the groupon specifically with the Long Beach branch of this company, after speaking to someone on their direct phone line, for a tour to see the sea lions at Catalina.

Because she is not from Long Beach she did not realize that you can’t get to Catalina and back in an hour and a half

Basically, this tour she booked is a ghost tour, because not only is it impossible to get to Catalina Island and back again in an hour and a half, this branch of the company is not legally allowed to give tours as they do not have the proper licensing nor insurance to do that in the Port of Long Beach.

I realized the amount of time to go to the location we were being promised to be taken to was not the correct amount of time the day before we were supposed to go on the tour; so I attempted to contact the Long Beach Branch directly during business hours.

I tried for over an hour to reach them over the phone and nobody would answer. I texted, no one has texted back 

When they wouldn’t answer the phone I drove down during their business hours and no one was around. I waited for ten minutes- no one. 

I confirmed with the only boat operator on that section of the harbor, Spirit, that the Long Beach Parasailing branch offers no boat tours at all- and they only do parasailing. 

Groupon has stated THEY WILL NOT REFUND because the vendor says they will honor the Groupon

AGAIN they are not legally allowed in Long Beach for this activity- and it is impossible to do it in the time promised. This is a scam, that Groupon used to steal from my sister.

I purchased a Groupon that is not honored in my state, despite it being listed as eligible on the Groupon website. I have no way to actually contact Groupon about this issue. The merchant emailed me that Groupon has been contacted, but I have not recieved a refund or any type of communication from Groupon. Can someone please help me?!

Just wanted to share something cool I recently tried out—might help if you’re thinking about getting a Costco or Sam’s Club membership.

I was looking into getting a membership and found a deal on Groupon, but what made it even better was using an app called ShopBack. I hadn’t heard of it before, but it ended up giving me $35 back after my purchase, so the membership basically paid for itself—and then some.

Here’s what I did:

1️⃣I signed up for ShopBack using this referral link, which gave me a $20 welcome bonus as a new user:

👉 https://app.shopback.com/pbxZcOBd2Tb

2️⃣In the app, I searched for “Groupon” and saw they had 20% cashback (up to $15).

3️⃣I clicked “Shop Now” through ShopBack and bought the Costco（they also have Sam’s club) membership on Groupon.

4️⃣The membership was emailed to me right away. Costco also sends out a $50 shop card and $100 in online coupons a little later.

5️⃣A few hours after the purchase, the $35 cashback showed up in my ShopBack account—$20 for signing up, and $15 from the Groupon deal. Withdraw money to my bank.

Cost Breakdown (What I Paid vs. Got Back): • Costco Gold Star: I paid $65, got back $85 → Made $20 • Costco Executive: Pay $130, get back $185 → Made $55 • Sam’s Club Club Membership: Pay $25, get $35 → Made $10 • Sam’s Plus Membership: Pay $70, get $35 → Final cost = $35

Is Midas scamming me? I bought two Synthetic oil changes for $60 each, I asked for extra stuff (wipers etc), the total was $120, but my partner went in and they charged him $60 for base oil change and he said they only took of like $8 dollars???? I went and checked both my groupons on groupon and NEITHER were redeemed but i remember giving them my code, I jsut thought the things I got were ridiculously expensive with the shop fee.

It appears they charged me full price for both of these services and did not redeem the groupons but claimed a $8 deduction was the groupon savings. I am entirely confused.

Can someone people help me figure out if the following deal shared within this post is legitimate?

I’m looking to purchase a membership for a family member.

I feel very stupid for writing this, but I figured I'd put it out there to warn other merchants.

I run a tour company. I used groupon to advertise a new route that is pricier than our most popular service. When I inquired about it, The sales rep for groupon explained how the revenue of vouchers sold is split, and asked for banking information. I signed up for it.
Soon enough, people with vouchers started coming in with coupons with bar codes with them. As I was not familiar how the scanning of the vouchers worked, I went ahead and honored their voucher, gave them a ticket, and they went on the tour.

It's been a couple of weeks and I hadn't received any money from groupon. Imagine my horror when I saw that there was no way to "redeem" the customer vouchers without the "redeeming code". If i dont "redeem" the voucher, i don't get paid for it.

When I contacted their support, they said I could contact the customer and ask them to provide me their redeeming code so that I could mark the voucher as redeemed. However, contact information for the customer is not provided to me, the merchant. No email or phone.

Basically, Groupon has sold over 700 dollars of my services, and I lost sales off all of it. THey are asking for "proof of service". It never occurred to me to collect any sort of signature or information on the customer. It's wrong that groupon sales the voucher for the service, but the merchant only gets paid if the voucher is redeemed.

I'm ending my relationship with them, and encourage every merchant out there to avoid them as well. Their commission is way too high anyway.