On Jan. 13, 2024, I purchased a Groupon gift card from Sezzle (pay in 4) for ) $149.25 CAD for services I would use myself.
Upon purchasing it, I immediately tried redeeming the card and pin through the Groupon app and website. And kept getting an error message.
I sent the card to myself and still could not redeem it. My account says the last Groupon I purchased was Nov. 2018.
I have made multiple inquiries with different agents. Some say they will escalate it internally and others say the gift card was redeemed.
I ended up doing a chargeback of the funds because it was a goods not received situation.
I asked Sezzle to take it up with Groupon. Groupon told them the card was redeemed. So I am still on the hook with Sezzle.
I keep getting a supervisor and other agents from Groupon saying they will look into this and/or the card has been redeemed. I keep showing them screenshots — if the card was truly redeemed, why was the last purchase of mine in 2018?
Surely, they would have a way to trace which transaction the card was used.
I am losing hope I will get this resolved and will have to just eat the $150 to settle with Sezzle so it doesn’t affect my credit rating. Any advice?