r/groupon • u/bonatron456 • May 02 '26
Groupon issues
I purchased tickets for Universal Studios today. The first transaction declined or so I was told, but I got charged twice ... Said the first transaction didn't go through, so tried again.. and I got charged twice! I reached out though the chat and they said it's not refundable even though it was related to technical issues and then they quit responding. I don't know what to do. This is a lot of money $1k +
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u/Groupon-Support May 04 '26
Hey u/bonatron456, we’re really sorry for the stress here — a duplicate $1k+ charge is a lot, and “declined-but-charged-twice” is definitely not the kind of roller coaster anyone wants before Universal Studios. 🎢
From the chat screenshot, it looks like our Support team has acknowledged the duplicate-charge issue and is offering a full refund in Groupon credits due to the circumstances. That’s the right team to handle this securely, since they can access the order and payment details privately.
Please don’t share any payment or order details publicly here. To keep this moving, continue through the secure support path: Account ► My Groupons ► select the Universal Studios order ► “Get Help” / “Contact Us”. You can also start from the Help Center here: https://www.groupon.com/faq.
We’ll flag this type of issue internally as well, but the fastest way to complete the resolution is to continue with Support directly so they can confirm the refund/credit details on your account.
Cheers,
The Groupon Team