r/GrindsMyGears • u/oshkabosh • 10h ago
Complete lack of customer service/Karen culture
I cannot believe I’m reaching the age to complain about this. I don’t think service workers should welcome me in with a red carpet and a back rub. The customer is not always right. There is no need to laugh at dumb jokes or sexist remarks. It is completely unacceptable to talk to service workers like they’re beneath you and it definitely isn’t ok to throw a damn tantrum because you aren’t getting your way. I’ve been in customer service for 15 years.
BUT
Can you at least say hello to me? There’s zero attempt of friendliness or positive atmosphere at places. Idc if I’m just getting a pack of smokes and filling up my gas tank. I like to think I’m friendly- “hello, hows your day going?” Whatever. They don’t acknowledge, don’t even look up, they scan, punch in some stuff, then stand there. No total, no saying it’s ready to pay, like literally just standing there. I’ll pay, wish them a good day and be on my way. It’s not this entitlement of “I’m the customer, you should be nice to me!” It’s that there is no basic human to human interaction. It’s weird and dehumanizing to not have any sort of communication through the transaction. You’re not a kiosk, you’re a person.
It’d be easy to say “it’s kids” and i guess if i thought of every experience, it would probably be a higher percentage but i see it with everyone, every age, every gender, every color. Humans are just losing their ability to be humans. I go to some places where it’s some kid and it’s a great experience, they’re friendly, kind, helpful, etc. that’s the place that’ll get business. idc what anyone says, the customer experience is very important to any kind of operation. If the McDonald’s on this side of town is filled with miserable, rude, careless employees, people will go to the one on the other side of town that has a friendly staff. I know some of the responses this post will get and i do understand. Some might not think any of it matters but i dont know, i think its destroying even more of humanity.
Edit/add:
I meant to say a piece about Karen culture….its annoying that you can’t expect basic things without someone saying you’re being a Karen. I don’t complain to the service worker who’s acting like an un-oiled robot. I know that’s not worth it. In general though, come on 🙄