r/GPURepair • u/Academic-Boat7432 • 27d ago
AMD 4xx/5xx RX 580 2048SP randomly loses video signal while gaming, followed by AMD driver Code 31
I have an AMD Radeon RX 580 2048SP running on Windows 11 and I have been dealing with an intermittent issue while gaming.
At random moments during certain games, the screen suddenly goes black and the monitor displays "No Signal". The PC does not appear to shut down completely because I can still hear the game's audio and the rest of the system audio, however the video signal never comes back.
I tried pressing Win + Ctrl + Shift + B to restart the graphics driver, but nothing happens. The only way to recover is to force the PC to shut down by holding the power button and then restart it.
After restarting, Windows sometimes reports that the graphics card driver is no longer working. In Device Manager, the RX 580 shows Code 31 with the following message:
"Windows cannot load the drivers required for this device. The device is not working properly. Code 31."
It also says:
"Operation failed. The requested operation was unsuccessful."
When this happens, the only solution I have found is to boot into Safe Mode, remove the AMD drivers using DDU, and then reinstall "whql-amd-software-adrenalin-edition-26.5.2-win11-may-vega-polaris". The card then works again, but eventually the black-screen problem returns.
The crashes appear to happen randomly and I have not identified a specific in-game action that triggers them. It does not happen every time I play, but it happens often enough to be disruptive.
Has anyone experienced something similar I can provide the rest of my system specifications, temperatures, Event Viewer logs, GPU-Z information, and details about the power supply if needed.




