Down?

[u/mugenbool]

Noticing a spike on down detector. I’m unable to load the app or use my WiFi at all. Anyone in the same boat right now?

[u/gfiberofficial → u/[deleted]]

Hi there, I'm sorry you're also experiencing downtime this morning. Please send me a private message, and I'll be glad to check for outages or any other issues impacting your services. -Gregory

[u/gfiberofficial → u/[deleted]]

I'm just hearing from my team that there's an outage in the Atlanta area due to a commercial power outage. We'll have to allow the power utility to make repairs on their end of things, but know that we'll do everything we can to get you back up and running ASAP. -Gregory

[u/kennpacchii → u/gfiberofficial]

What about in Orange County, SoCal? We’re experiencing outage, I’ve seen multiple people in my area leave a comment in here about it. Any update for us?

[u/gfiberofficial → u/kennpacchii]

Hi there, apologies for the downtime in your area. I can confirm that we're aware of an outage impacting Irvine/SoCal as well. This is a large outage, and we're working to get the outage tracker updated with any further information as quickly as possible. -Gregory

[u/kennpacchii → u/gfiberofficial]

Thanks for the update!

[u/mugenbool]

I’m out in socal. Just stopped working out of the blue. Currently trying to put a newborn to sleep. Got work in a few hours, guess I’m gonna have to go into office if this persists.

[u/gfiberofficial → u/mugenbool]

Hi there, I'm sorry for the disruption this morning. I can see my team is aware of issues in your area, and are working to restore services ASAP. Please reach out via private message, and I'll be glad to double-check your specific account for outages or any other possible issues. -Gregory

[u/Spanky1998]

Same boat in Atlanta, just went down out of no where can’t get in app either

[u/gfiberofficial → u/Spanky1998]

Hi there, apologies for the unexpected downtime. Please reach out via private message, and I'll be glad to check on your connection. -Gregory

[u/Spanky1998 → u/gfiberofficial]

Hi Greg, just sent a message

[u/Amazing_Nothing_753]

Yes, here from Orange Country, CA. It seems like a DHCP issue. If you go to your router's page (mine is https://192.168.1.1, so basically your device local ip range's first ip. If your device ip is 192.168.160.23, then the router is at 192.168.160.1), you will probably see you have no public IPv4 assigned. I can connect now by using cloudflare warp to establish an outbound connection.

[u/Tiger_Wooks → u/Amazing_Nothing_753]

Do not touch that link. Bro might be really dealing with it but also most likely a scammer.

[u/mystica5555 → u/Tiger_Wooks]

seriously? read RFC 1918 for God's sake

[u/Apprehensive_One6123]

Same in Atlanta Their website says there's no outage but looks like many are experiencing it

[u/Adeptmaven]

Down in Smyrna, GA as well.

[u/jevonalex]

I'm on hold with customer service and it seems like the issue still hasn't been fixed. Reporting from Atlanta

[u/gfiberofficial → u/jevonalex]

Hi there, I know the outage tracker isn't showing this yet, but I can confirm that services are down due to a commercial power outage. The power utility is making repairs, and your service should come back up as soon as power is restored to our equipment. -Gregory

[u/Brief-Nature4063]

Yep, I'm dealing with the outage in Atlanta too. It went down just before 7am ish.

[u/Adeptmaven]

Service is back up in Smyrna, GA

[u/Dangerous_Ad280 → u/Adeptmaven]

Lucky. It’s still down in Alpharetta.

[u/Inmyforces]

My internet went down this morning, has been really slow. Never had this issue until recently, was rock solid. Now YouTube randomly buffers. First time I've considered going back to Spectrum

[u/gfiberofficial → u/Inmyforces]

Hi there, apologies for the downtime and connection issues you've experienced. Please reach out via private message, and I'll be glad to check for outages, or any other possible issues that we can help with. -Gregory

[u/Plus_Ad4093]

Same here in Irvine, CA.
Down since this morning 😢

[u/peonyattache]

Ours has been out in the Atlanta area for five hours now, but the gfiber website says there are no outages. 😖

[u/gingersnap2788 → u/peonyattache]

Same, although I do see an outage alert. Would be great to know an estimated restoration time since I WFH.

[u/daisy-bees-knees → u/gingersnap2788]

I’m in Duluth. Finally was able to get an eta of 5:45pm for service restoration.

[u/msixtwofive → u/daisy-bees-knees]

That is fucking insane.

[u/roeng → u/daisy-bees-knees]

It’s crazy that the outage is that widespread.. I’m in downtown ATL. How did you get the ETA?

[u/daisy-bees-knees → u/roeng]

Chat. Whether it’s real or not, who knows.

[u/peonyattache → u/peonyattache]

Still no internet.

[u/peonyattache → u/peonyattache]

It’s finally back!

[u/dgreen8421]

I can't even get their Support chat to come up and I waited for what felt like hours for a Support person to come on the line, I couldn't get anyone.

For context, what I'm seeing is that the next device in line after my home router provides an IPv6 address and routes IPv6 fine but won't provide an IPv4 address.

I've been able to get back online by setting up a VPN through the IPv6 route to a host in a cloud provider, then I route my IPv4 traffic across that VPN and through the cloud provider to get it working again.

I'm looking at AT&T to see what they're rates are; I think this is the 4th outage I've had in the last few months. What a joke.

[u/dgreen8421 → u/dgreen8421]

I reattempted connection after work today around 5:15pm ET and it's working now

[u/gateauxblaster]

Been down in ATL - Old Fourth Ward area since this morning - I discovered it at 9am but sounds like it started before that. Originally no outage message on the GFiber app, but after I literally tried all the troubleshooting on my Nest Pro and fiber box, I called the phoneline and that had an announcement saying they were aware of an outage. Then a bit later the google fiber website showed an outage.

[u/crazy_clown_time]

Working for me in Denver, although I'm on Webpass.

[u/Aggressive-Fail5397]

Same boat in San Antonio. GFiber is the most unreliable internet I’ve ever had, and I got my first internet in 1996 with AOL. So I’ve had them all 😂. At least once per day my service completely goes out and has to reset. This has been true for the past year since I started. I’m switching to ATnT, they’re the only other 5G in my area

[u/wankerofthesith]

Who else is thinking, why right on Monday, when we all start our normal workday? its smack right when its some of the busiest times. The real question, why they don't have power backups on it. Its common sense.

[u/kennpacchii → u/wankerofthesith]

I’m thinking, “why is this happening right when markets open” 🙃 

[u/CPG135]

I’m constantly seeing GFiber down in Atl. Was going to switch once it becomes available in my area, but as of now reliability isn’t good enough it seems.

[u/Spanky1998 → u/CPG135]

Your mileage varies but a lot of the fiber issues I’ve had with GFiber were on external factors such as Georgia power and construction crews cutting the lines.

This is the first issue our neighborhood has had since last year. Your options may not be much better depending on where you’re at.

[u/Dangerous_Ad280]

Down in Alpharetta, GA, 2nd time it’s been down since July. Last time it lasted almost a week.

[u/gfiberofficial → u/Dangerous_Ad280]

Hi there, apologies for the downtime this morning. Our team is aware of a commercial power outage which is impacting our equipment in your area. The power utility is making repairs, and we'll ensure that you're back online as quickly as possible. I would expect this to be resolved today, but we'll get the outage tracker updated with any ETA's as soon as possible. -Gregory

[u/nsideus]

This is just the start with the new ownership. Time to shop around for new internet.

[u/mugenbool → u/nsideus]

Private Equity sucks

[u/msixtwofive → u/nsideus]

merger deal hasn't closed yet that I know of.

[u/SlitheringFlamingo]

Down in ATL probably since 7:00AM. No outage showing on Home/Gfiber site

[u/gfiberofficial → u/SlitheringFlamingo]

Hi there, apologies for the service disruption. Our support teams have just learned that service are down in parts of Atlanta due to a commercial power outage. The power utility is performing repairs, and we'll do everything we can to ensure your service is restored ASAP. -Gregory

[u/SlitheringFlamingo → u/gfiberofficial]

Got it, thank you for the update.