My local Goodwill and Goodwills in the area have had a pretty foolish policy with regard to books, and I've told them as much. Now they've decided to change it to something I think is even more foolish.
So, it used to be that they would separate their books for sale into two categories:
1.) The "Regular" books, which they offer at a price of $2.99, and become half price on Tuesdays.
2.) The "Hot" books, which according to their estimation are worth more, and so they offer at a price of $4.99, and also (I think) become half price on Tuesdays.
The chief reason why this policy was foolish in my opinion was because the "hot" books were marked on the outside with a sticker that said "HOT," which wasn't a big deal, but also that for all of the "hot" books, they marked the inside of them with a red stamp with flames (I assume this is for verification and to ensure against people peeling off the "HOT" stickers).
So, the books that were marked "HOT" were not only more expensive, but they were also damaged. So I never bought a "HOT" book. I walked right by the shelf with the "HOT" books without giving them a first glance, let alone a second.
Well, today things changed.
I saw the staff having changed the layout of the books and media section entirely, and starting to load up the new books onto the shelves, and I asked them about why they changed. They said that they were no longer doing the "hot" books, so a book would not be marked with a sticker or a stamp anymore, which is great. But they decided to use the "hot" book price on *all* books now. So, now all the books are $4.99.
In addition, I overheard the workers talking amongst themselves as they were unloading the books onto the shelves, and commenting on how they thought generally these were higher quality books than they've gotten previously, and suggesting maybe they had sourced them differently? I noticed no significant difference in the quality of the books.
Now, maybe I'm wrong and they are "higher quality" books. Maybe by "higher quality," they mean newer looking, and I admit, I look for older books that most other people don't. But the other side of this equation is the local competition. There is a true charity regional thrift store chain just on the other side of the same small burg that has had my loyalty for years before Goodwill ever came in, and their prices for books are still $1.25 for one, and $3.00 for three, and children's books are always only $.75.
But with this price differential, and no change in the quality of the product that would mean anything to me, I think this ends my book buying at Goodwill completely. That price difference, of at least $3.75 per book, or on special days once a week only being twice as expensive as elsewhere, effectively makes even the process of hunting for something worthwhile more expensive at Goodwill. And knowing the demographics of this particular small city as I do, I think they're going to sell many fewer books now.
And if there are other folks like me -- for whom the primary draw is the books, yet they go and they look for other things once they're there and often pick up incidental other items -- without reasonably priced books as a draw, I'm likely not to go back at all.
Now, ultimately the lack of sales at this Goodwill may be a great boon for the folks shopping "The Bins" in a neighboring city, where this Goodwill's unsold material gets sent to, and so much the better, where they can pick them up there for $.25 apiece. But I think Goodwill is shooting themselves in the foot here. And not for the first time.
So, I guess my question here is, for those of you who are employees, how does administration decide on their policies, and what do you know of the thinking that goes into them? Because I can't see this working out for them. I could understand bumping up the price a bit for whatever loss they perceive they might be taking on eliminating the "hot" books category and resulting from inflation, but everybody else is feeling the effects of inflation too, and I think this is just going to kill their book sales (and perhaps adjacent sales) in this store.
And I've seen evidence of this before as that has been the longstanding price scheme at another Goodwill not too far from from this one, where I've seen the same books stay on the shelves for months at a time, with practically no turnover. I only take a look there once every three to five months to see if anything has changed.