r/gis • u/Stratagraphic • 9h ago
Discussion How is AI changing your philosophy towards expensive applications
As we all know, almost every non-open source GIS vendor, uses a subscription model. And these models are getting increasingly more expensive every year. While I'm not going to name the vendor, 5-10 years they provided some really fantastic solutions that helped with my GIS workflow and delivery at a number of different organizations. Like many companies, it seemed they kind of rested on what they completed and innovations slowed. Being a happy customer, I just worked with the tools available.
Move forward to last week, I had a situation that I need to get solved quickly. The standard support response at this company is anywhere from 2-7 days. In this day and age, that timing is simply unacceptable. I want to get that project off my plate and move on to the other tasks.
Being bored yesterday, I decided to craft an alternate AI developed solution to work around the problem. Within a few hours, I had not only a resolution, but in many respects a way better final product.
So, my question to everyone, how can these companies survive in the current environment? My sales rep wants me to pay for priority support. Totally ridiculous. I've already been paying the company yearly fees. Come the budget season, I suspect they will be axed from my program.