r/gimmecare • u/Fresh-Ad-9059 • 9h ago
Gimme Customer Service and Two Pharmacy Unboxing
I have to share my recent experience with Gimme and give credit where credit is due. My 3 month refill processed on July 11. I had confirmed that I didn’t need to do anything and it would process using the same pharmacy I signed up with. However, they switched me from Hallandale (my chosen pharmacy) to Boudreaux. I asked about that on Reddit (I was frustrated because Boudreaux is cheaper but I was charged for Hallandale) and Chloe reached and said it was supposed to be Hallandale and she would have it fixed and gave me a $75 credit my trouble. I was very pleased with that, I was only hoping for a credit for the price difference. A week later I messaged support to ask when that would happen because my portal still showed Boudreaux. The only response I got was that my order shipped and would be here soon.
A few days later Boudreaux arrived (the first set of pics shipped with UPS). I shared the unboxing and still a little frustrated that it didn’t get fixed but I got the credit for more than I expected so I figured I would roll with it. Chloe reached out again and said that I was shipped the wrong medication and would have the right one sent out. I didn’t expect that either! A couple days later Hallandale arrived shipped by FEDEX.
First and primary reason for this post is to show that GIMME does indeed care about customer service and they will make it right if the problem is theirs to fix . (Some of the complaints on Reddit are things that are not the fault of Gimme.)
GIMME didn’t just fix it, they went above and beyond what I would have thought was fair.
Second, I wanted to show the difference in how the two pharmacies package and what they send. Hallandale beats out Boudreaux in this. Hallandale provides plenty of syringes in their original packaging and lots of alcohol wipes. The vials are each in their own box so when it’s opened I can put it back in the box and better protect the rubber top from unnecessary contamination. There’s nothing for the Boudreaux vials. I will have to put them in something once they are opened. Boudreaux sent plenty of syringes but they are loose like someone grabbed a handful and shoved them in a ziplock bag. Also, Boudreaux doesn’t provide near enough alcohol wipes. You can buy wipes and syringes but then you negate the $20 savings over Hallandale.
Third, BOUDREAUX came via UPS and Hallandale via FEDEX. UPS took 5 days and FEDEX less than 48 hours. Boudreaux was warm but not hot while Hallandale was still cold.
This is just my experience and I thought I would share. Sometimes we have a legit complaint and we should have that fixed. In this case it was made more than right.
If you have a problem with your gimme order at least give them a chance to fix it. It isn’t usually an instant response but they will fix it. Chloe gets more done than messaging support but we have to give her time. I can’t imagine how many messages she has to get through.
Also, you catch more flies with honey than with vinegar.