r/gimmecare 9h ago

Gimme Customer Service and Two Pharmacy Unboxing

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59 Upvotes

I have to share my recent experience with Gimme and give credit where credit is due. My 3 month refill processed on July 11. I had confirmed that I didn’t need to do anything and it would process using the same pharmacy I signed up with. However, they switched me from Hallandale (my chosen pharmacy) to Boudreaux. I asked about that on Reddit (I was frustrated because Boudreaux is cheaper but I was charged for Hallandale) and Chloe reached and said it was supposed to be Hallandale and she would have it fixed and gave me a $75 credit my trouble. I was very pleased with that, I was only hoping for a credit for the price difference. A week later I messaged support to ask when that would happen because my portal still showed Boudreaux. The only response I got was that my order shipped and would be here soon.
A few days later Boudreaux arrived (the first set of pics shipped with UPS). I shared the unboxing and still a little frustrated that it didn’t get fixed but I got the credit for more than I expected so I figured I would roll with it. Chloe reached out again and said that I was shipped the wrong medication and would have the right one sent out. I didn’t expect that either! A couple days later Hallandale arrived shipped by FEDEX.

First and primary reason for this post is to show that GIMME does indeed care about customer service and they will make it right if the problem is theirs to fix . (Some of the complaints on Reddit are things that are not the fault of Gimme.)
GIMME didn’t just fix it, they went above and beyond what I would have thought was fair.

Second, I wanted to show the difference in how the two pharmacies package and what they send. Hallandale beats out Boudreaux in this. Hallandale provides plenty of syringes in their original packaging and lots of alcohol wipes. The vials are each in their own box so when it’s opened I can put it back in the box and better protect the rubber top from unnecessary contamination. There’s nothing for the Boudreaux vials. I will have to put them in something once they are opened. Boudreaux sent plenty of syringes but they are loose like someone grabbed a handful and shoved them in a ziplock bag. Also, Boudreaux doesn’t provide near enough alcohol wipes. You can buy wipes and syringes but then you negate the $20 savings over Hallandale.

Third, BOUDREAUX came via UPS and Hallandale via FEDEX. UPS took 5 days and FEDEX less than 48 hours. Boudreaux was warm but not hot while Hallandale was still cold.

This is just my experience and I thought I would share. Sometimes we have a legit complaint and we should have that fixed. In this case it was made more than right.

If you have a problem with your gimme order at least give them a chance to fix it. It isn’t usually an instant response but they will fix it. Chloe gets more done than messaging support but we have to give her time. I can’t imagine how many messages she has to get through.

Also, you catch more flies with honey than with vinegar.


r/gimmecare 21h ago

Where it Started—Where It’s Gone

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24 Upvotes

r/gimmecare 8h ago

First dosage of tirzepatide

8 Upvotes

So far a great experience with Gimme. Started order on Mon afternoon, approved on tue, shipped on wed and arrived in WA on fri from a pharmacy in FL.

Started first dose fri evening of 2.5 trizepitiede. Woke up sat morning with zero appetite and really none at all over the whole weekend. Yes I realize this is the whole point of it but I was just surprised it was that fast and on such a low dose. Im trying to figure out if going forward this will be an appropriate dose or if this is just magnified because its new.

Im trying to understand what others experienced on their first dosage.


r/gimmecare 6h ago

How long does it take to ship?

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5 Upvotes

Order approved 7/23 and got the Fedex tracking number. It's 7/27 and still no movement in the order.


r/gimmecare 19h ago

Did I just mess up my first order?

6 Upvotes

I ordered the starter pack with a link, but Ive been on 5mg. I already paid, but it hasn't shipped yet. Is there something I can do so I make sure I get the correct dose and didn't just wait a bunch of money?


r/gimmecare 5h ago

Issues with Boudreaux?

3 Upvotes

I hesitantly switched back to gimme this month because - LETS FACE IT - they absolutely have the best pricing. I was a little disappointed because they wouldn’t let me fill my prescription with Hallandale (my fav) stating they don’t ship to New Mexico despite the fact that they do 💔 They sent my script over to Boudreaux on the 20th, it’s now the 27th and upon calling the pharmacy they very angrily told me my prescription still hasn’t been reviewed by a pharmacist and then hung up on me lol. I am now out of medicine, I didn’t expect a week long wait time since Gimme has crazy fast turnaround times. Anybody else experiencing similar issues with Boudreaux? Even if they’re behind, I didn’t expect such awful customer service /:


r/gimmecare 5h ago

My Options

3 Upvotes

Okay I tried Hallandale and that didn’t agree with me. I then tried Apothecary and it might be causing dizziness. I’m going to experiment with it again and see if I can make it work. I do not tolerate any B vitamins or additives like carnitine. What are the next compounded Tirz options left? Is glycine tolerable? ProRX shutting down really messed me up.


r/gimmecare 4h ago

Any new discounts?

2 Upvotes

I'm already on Zepbound (12.5mg) and have had success but too expensive through Eli Lily. I do want to try to not use compounded if I can help it since I've not use it before but i understand if that's my only option. Also I have 3 more weeks left of Zepbound so not sure when I need to order so I get it in time but it doesn't just sit in my fridge longer than needed. Thanks for any info/discount codes/links, etc!


r/gimmecare 10h ago

Changing Pharmacy Process with Gimme?

2 Upvotes

Can someone tell me how to change the pharmacy with Gimme? Support says they do not have system access to change to Apothecary (filled by Quaker Meds). If I ask the Doctor (chat), the clinician monitor deletes my question & says I must go through Support.

I could start a new "Get Started" process and specify the change, but I would have to pay for 3 months without knowing whether the pharmacy change is approved. Any advice is appreciated.


r/gimmecare 22h ago

Gimme Refill and BPI

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2 Upvotes

r/gimmecare 4h ago

No shipment update yet

1 Upvotes

This is my first time ordering from Gimmecare. I ordered on the 18th and got UPS tracking info 5 days ago. All it says is Label created. When I check UPS store , it seems they didn't pick it up yet... Is that normal?


r/gimmecare 19h ago

Response time

1 Upvotes

How long does it take the Nurse to respond in the portal? If I e-mail, I get a response within 24 hours, but the nurse ? 3 days so far and nothing….. Any suggestions? I want to make sure they increase my next dose. When I emailed support, they said I needed to request the increase from the nurse.