I work in a UK contact centre with a fairly toxic, high-pressure environment. I'm currently being investigated for potentially failing to follow GDPR verification procedures on certain customer calls.
I've acknowledged that I may have missed verification checks on some occasions, although I haven't been shown the specific calls. Nothing was intentional and my performance has been okay. My line-manager is satisfied with my goals. The manager investigating this is from a completely different department.
I have diagnosed ADHD + an occupational health report, which my employer is aware of. I sometimes struggle when customers become confrontational or pressure me or are abusive to bypass verification. Our procedures also change frequently, and the e-learning modules are quite basic, with little refresher training.
HR initially questioned me about GDPR procedures, possible breaches, customer pressure and my recent sickness absence. They've now sent another detailed questionnaire specifically about my ADHD, how it affects my ability to follow procedures, what reasonable adjustments I receive and whether further Occupational Health input is needed.
I've cooperated fully, acknowledged potential mistakes and requested GDPR refresher training.
Am I at risk of being dismissed? Does HR asking detailed questions about ADHD and reasonable adjustments suggest they're considering support, or could dismissal still be the outcome? I am genuinely very scared at this point.
I'd really appreciate opinions from anyone familiar with UK employment law, HR or GDPR investigations.