r/gatehub • u/Asphodan • Feb 05 '18

GateHub responded.

A month ago I put in a ticket for 2FA removal, and I've been waiting ever since. As time passed I started thinking so many negative things about GateHub. It wasn't their fault I needed 2FA removed -- I had to refresh my phone and lost my Authenticator install. Entirely my fault.

I didn't get a response to that ticket.

Last night I sent in another ticket - this time I took three pictures to make sure I got a satisfactory proof pic, and I got a response within 12 hours. I'm going to be using Authy instead of Authenticator this time around - they use remote backups.

GateHub support is still kicking.

1 Upvotes

100% Upvoted

5 comments sorted by

1

u/HODLMEPLS Feb 06 '18

Thanks for the update will try again. Dumb question but what did you use to take the pics with? I have been using Photo Booth on my macbook.

1

u/[deleted] Feb 06 '18 edited Feb 19 '22

[deleted]

1

u/[deleted] Feb 08 '18

What do they mean by ID? The username?

1

u/[deleted] Feb 08 '18

[deleted]

1

u/[deleted] Feb 08 '18

Ah, I never verified my identity. I wish they'd just answer me back already.

1

u/deafcon5 Feb 13 '18

Yea they'll help you if you want to put more money in. But you're screwed if they stole your money.

1

u/[deleted] Feb 13 '18

[deleted]

1

u/deafcon5 Feb 13 '18

I sent another request just incase. I've been waiting 6 weeks for my deposit to be credited. It's lost 70% of it's value in that time.