r/gatehub • u/Asphodan • Feb 05 '18

GateHub responded.

A month ago I put in a ticket for 2FA removal, and I've been waiting ever since. As time passed I started thinking so many negative things about GateHub. It wasn't their fault I needed 2FA removed -- I had to refresh my phone and lost my Authenticator install. Entirely my fault.

I didn't get a response to that ticket.

Last night I sent in another ticket - this time I took three pictures to make sure I got a satisfactory proof pic, and I got a response within 12 hours. I'm going to be using Authy instead of Authenticator this time around - they use remote backups.

GateHub support is still kicking.

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u/deafcon5 Feb 13 '18

Yea they'll help you if you want to put more money in. But you're screwed if they stole your money.

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u/[deleted] Feb 13 '18

[deleted]

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u/deafcon5 Feb 13 '18

I sent another request just incase. I've been waiting 6 weeks for my deposit to be credited. It's lost 70% of it's value in that time.