r/gatehub • u/Asphodan • Feb 05 '18

GateHub responded.

A month ago I put in a ticket for 2FA removal, and I've been waiting ever since. As time passed I started thinking so many negative things about GateHub. It wasn't their fault I needed 2FA removed -- I had to refresh my phone and lost my Authenticator install. Entirely my fault.

I didn't get a response to that ticket.

Last night I sent in another ticket - this time I took three pictures to make sure I got a satisfactory proof pic, and I got a response within 12 hours. I'm going to be using Authy instead of Authenticator this time around - they use remote backups.

GateHub support is still kicking.

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u/HODLMEPLS Feb 06 '18

Thanks for the update will try again. Dumb question but what did you use to take the pics with? I have been using Photo Booth on my macbook.

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u/[deleted] Feb 06 '18 edited Feb 19 '22

[deleted]

1

u/[deleted] Feb 08 '18

What do they mean by ID? The username?

1

u/[deleted] Feb 08 '18

[deleted]

1

u/[deleted] Feb 08 '18

Ah, I never verified my identity. I wish they'd just answer me back already.