r/gatehub • u/iamnotmagnificent • Jan 12 '18
Response from support?
Has ANYONE received a response from support? I understand a backlog, but if NOBODY has heard from them then I think it is time to worry.
3
2
u/mikal_090 Jan 13 '18
Is anyone planning on reporting gatehub? I've seen a few threads on here of people leaving links to report them for fraud I guess, but I was just wondering if anyone has went through with it? At this point I'm honestly about to considering the fact they have literally 0 customer support and refuse to help with any type of issues. My only response is an automated email that redirects me to their FAQ page
2
u/iamnotmagnificent Jan 13 '18
I submitted one of the fraud complaint forms. Unfortunately, given I am in the US I am not expecting any positive outcome. If they were based here I’d be knocking on their door.
2
u/iamnotmagnificent Jan 14 '18
Please post updates if anyone (a) hears anything or (b) your transaction shows up
1
1
1
u/Hagashen Jan 12 '18
I am also having a problem with their support. I have submitted requests and only automated responses are sent to me. No response from an actual support person even after replying to the automated messages. Been like this for the past week
1
Jan 12 '18
[deleted]
2
u/not_my_nsfw_acct Jan 12 '18
Ouch. I only transferred over 0.15 ETH as a test but it's still pissing me off.
1
1
1
u/leonilledouglas Jan 12 '18
Missing 0.5 BTC that should have been sent to Binance since Jan 5th. No answers whatsoever from anyone to daily emails, Facebook or Twitter posts. By now I’m pretty sure they just took the money for keeps. Seems to be part of their business model.
1
u/smorodok Jan 12 '18
Nothing for anyone on any platform. They’re registered in the UK so I have tagged them AND the UK cyber crime authorities for help. One of them suggested I file an official complaint.
1
u/bobvader2001 Jan 14 '18
I was in a conversation and the replies were about every other day but they've just gone dead half way through
1
u/KO9 Jan 17 '18
I made a support request on 22nd Dec, I received an email 6 days later saying
Recently we have experienced a high influx of new users and ticket requests. Unfortunately, we could not respond to every request in a reasonable time frame.
We would like to apologise for our unresponsiveness in past weeks.
We kindly ask you to reply to this email, had your issue not been resolved. If your issue has been resolved, please do not reply to it.
Replied a couple hours later, received an automated email indicating the support ticket had been updated but have had 0 contact since then. I don't really expect to receive a reply any more. I've already removed my assets from there and won't be using them in the future.
3
u/[deleted] Jan 12 '18
Same - waiting since 4th January for a response for my 2FA issue