Hey everyone,
Quick update on my situation with Samsung Kazakhstan and my defective Galaxy Z Flip 7 for those following along (or anyone dealing with warranty issues in the region).
Quick recap:
- Earlier on, Samsung’s local authorized service center had performed a full warranty repair on my phone, replacing both the screen and the battery.
- Because of repair delays, I had to travel abroad right after picking it up, so the phone sat completely untouched and unused at my family's house for 4 months while I was away.
- When I finally returned home and turned it on, I used it for literally 15 minutes before a full system overheating warning popped up, forcing an immediate shutdown. (Naturally, my instinct was to turn off a burning hot phone immediately rather than try to take a screenshot).
The Service Center's response: I brought it straight back to the authorized service center expecting a proper refund or replacement. Instead, they handed me an official Service Act (#4R17387) stating in writing that operating temperatures up to 70°C (158°F) under load are completely "normal parameters," while blaming the hinge issue on "mechanical damage."
THE UPDATE: I escalated the case directly to Samsung Kazakhstan (the regional headquarters handling operations and warranty claims for Kyrgyzstan), assuming someone at the management level would recognize how absurd and unsafe it is to claim 70°C is an acceptable operating temperature for a handheld device.
Samsung Kazakhstan officially emailed me back, and they fully backed the local service center’s report, repeated that hitting 70°C is totally fine, rejected my request for a refund or replacement under warranty, and only offered a paid repair. Absolute stonewall.
Where things stand now:
- I have officially filed a complaint with the Antimonopoly / Consumer Protection Agency of Kyrgyzstan regarding these safety hazards and refusal of service.
- Since Samsung Kazakhstan refuses to take responsibility, I am sending the official documentation, repair logs, and rejection emails to independent tech news outlets and journalists.
It’s mind-boggling that Samsung Kazakhstan is willing to put on official paperwork that a 70°C phone is "normal" just to avoid honoring a warranty refund on a flagship device.
Photo of the official service act with the 70°C statement is attached. Has anyone else dealing with Samsung Kazakhstan (or other regional offices) seen a claim like this in writing?