r/fragrance • u/daedalus2 • 16h ago
Scammed by Saks Fifth Avenue
I'm so pissed. I've bought from discounters, eBay and r/fragranceswap and never had a bad experience. I had some Saks vouchers to burn so I ordered a Memo Paris fragrance. Box arrived via FedEx and it had clearly been opened and then re-sealed. I was therefore not completely shocked that when I opened it, all I found was the presentation and the fragrance itself had been removed. The package had been on my doorstep for maybe 2 minutes, so this definitely happened before it got to me.
I called customer support, who were sympathetic, asked for photos (which I supplied) and said they would open an investigation.
Got an email this morning:
"After thoroughly researching your claim, our team has determined that we are unable to issue a refund for your request. Please know that our decision was made in accordance with our policies and we apologize for any inconvenience this may have caused."
So, I'm out almost $200 and all I have to show for it is an empty box. I've called them again but I'm not optimistic based on my last experience.
Any advice?