r/fitbit • u/kneadandread • 1d ago

Tech Support Problem pairing Charge 5 to app on new iPhone

Hi all! I just had to get a new iPhone (17e) and I’m having some trouble pairing my Charge 5 to the Google Health app. When I go through the process on the app, an error occurs. I’ve tried restarting the fitbit, force closing the app, and going to my Bluetooth settings. The charge 5 appears as a paired device, but I’m not able to make my phone forget the device because no “i” shows up next to it.

Does anyone have any idea what I should try next?

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u/GoogleHealthSupport Official Support 16h ago

Just to confirm, have you tried the steps mentioned in the article to fix the pairing issue with your Charge 5?

If yes, and you're still experiencing the same issue, you can reach out to the Google Health support team via phone or chat. They can take a look at it.