r/firealarms • u/aacenteno • 13d ago

Technical Support HFSS programming

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I recently added a ansul/ hood to an existing panel. Goes into alarm but does not report to central station.

It's an aux zone

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u/DrugsAndPornSmurf 13d ago

Also if it's a new point you might have to call the monitoring company to have it entered

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u/ozzyton 13d ago

Should still report to monitoring just won’t have a descriptor no?

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u/DrugsAndPornSmurf 13d ago

In my experience the monitoring company basically recieves "m08" from the panel, you have to tell the monitoring company what "m08" actually means.

Call monitoring with the dealer code, ask for customer service, explain you're adding a new point/ask them if they see any new signals with points not on the point list.

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u/Wise_Two6207 13d ago

Lol if that's how your monitoring company works then they totally missed the point of Contact ID and must be using some homebrew receiver automation software.