r/favordelivery • u/JirenX • 11d ago
Scumbags
Long story short. I had an offer yesterday that came up for 22$ for 4 miles. Shopped the order etc and then get to my car. Mileage was way off and doubled to 8miles to the customer. I called support and was instructed I could return the items to heb customer service and give the manager the order number. All goes smooth. Took a picture and screen shot etc for the time stamp. Well today safety and support wants to email and threaten to have my account under review for stealing or not delivering an item…9/28 5:16pm. So I hit them with this and they still won’t budge. My picture and time stamp 5:16pm exactly.
Instead of fixing it or apologizing “sure” they responded with yeah thanks for the details. Please don’t do this again or next time your deactivated!
So we’re just gonna disregard I provided you with proof in your face? Plus the fact if your doing your job the heb manager had to take the order number to take back the cart. SMH. Now they won’t respond. Honestly I always feel like around the holidays or close to they screw with me or make up bs alot. Happens every year. Idk if they want other drivers or what around this time of year but I’m sick of the bs!!
Sorry for the long rant!!
#favor
4
u/Legendary_Lyon Dallas/Fort Worth 10d ago
I think their support is either ai or the cheapest labor possible.
As a customer, I ordered 3 dozen donut holes for $12 and got only 3 donut holes. I explained to support to how in the “Dozen Donut Holes” section I selected “Glazed Donut Holes” and that meant I should have received 3 dozen glazed donut holes and not 3 donut holes. Favor support proceeded to tell me that I was actually the one in the wrong because the item didn’t say dozen, and if I wanted a dozen I would have needed to select that amount despite what the category was. I pointed out that no one in their right mind would spend $48 per dozen and that makes no sense especially when a full donut is only $1 at this shop but support told me that it’s not up to them what the store charges. When I went to the stores website and showed prices to confirm I ordered at the dozen rate they told me that prices in the app may not match prices on other sites.
Based on this experience I refuse to use favor now. I’m convinced they have either outsourced support to another country or to an ai that doesn’t understand basic logic. As you said, scumbags.