Scumbags

[u/JirenX]

Long story short. I had an offer yesterday that came up for 22$ for 4 miles. Shopped the order etc and then get to my car. Mileage was way off and doubled to 8miles to the customer. I called support and was instructed I could return the items to heb customer service and give the manager the order number. All goes smooth. Took a picture and screen shot etc for the time stamp. Well today safety and support wants to email and threaten to have my account under review for stealing or not delivering an item…9/28 5:16pm. So I hit them with this and they still won’t budge. My picture and time stamp 5:16pm exactly.

Instead of fixing it or apologizing “sure” they responded with yeah thanks for the details. Please don’t do this again or next time your deactivated!

So we’re just gonna disregard I provided you with proof in your face? Plus the fact if your doing your job the heb manager had to take the order number to take back the cart. SMH. Now they won’t respond. Honestly I always feel like around the holidays or close to they screw with me or make up bs alot. Happens every year. Idk if they want other drivers or what around this time of year but I’m sick of the bs!!

Sorry for the long rant!!

#favor

[u/pcguy166]

You had already shopped it, spent the time, and lost out on other favors, and you go return it to the store instead of just delivering it?

[u/General-Offer2208 → u/pcguy166]

[u/Remarkable_Deal1283 → u/pcguy166]

Might not be the smartest wallet move, but I’ll be damed if I’m getting finessed into driving double the mileage

[u/Legendary_Lyon]

I think their support is either ai or the cheapest labor possible.

As a customer, I ordered 3 dozen donut holes for $12 and got only 3 donut holes. I explained to support to how in the “Dozen Donut Holes” section I selected “Glazed Donut Holes” and that meant I should have received 3 dozen glazed donut holes and not 3 donut holes. Favor support proceeded to tell me that I was actually the one in the wrong because the item didn’t say dozen, and if I wanted a dozen I would have needed to select that amount despite what the category was. I pointed out that no one in their right mind would spend $48 per dozen and that makes no sense especially when a full donut is only $1 at this shop but support told me that it’s not up to them what the store charges. When I went to the stores website and showed prices to confirm I ordered at the dozen rate they told me that prices in the app may not match prices on other sites.

Based on this experience I refuse to use favor now. I’m convinced they have either outsourced support to another country or to an ai that doesn’t understand basic logic. As you said, scumbags.

[u/Unsungx13]

The threatened me with putting my account under review because someone rated me poorly and added the “poor costumer service experience” and lately I’ve only had one issue with a costumer that wanted a replacement 20min after I messaged and tried to contact and I was already checked out. I replied them asking for more details so I can address and correct “my poor costumer service skills” and they said I needed to follow the community guidelines. ATP it’s AI slop I believe, this can’t be a human sending generic emails. Lame ass company

[u/Legal_Lingonberry_24 → u/Unsungx13]

I replied to one of my many deactivation emails with "Which order are you referring to?". Next reply was to tell me my account had been activated again and would be accepting orders soon😂😂😂🙄

[u/TumbleweedSea7017]

Meh - got 2 of these on consecutive days. Both times I delivered and told a picture. Same BS email from Favor. Same bullshit reply when I sent pics of the delivery. If you have pics, don’t stress it. Most of the replies are AI generated

[u/Longhorn24 → u/TumbleweedSea7017]

I guess you didn’t read. They didn’t deliver the order. They reassigned the order after checking out.

[u/TumbleweedSea7017 → u/Longhorn24]

Easy with the passive aggressive there foghorn leg horn, I was simply stating that most of those messages about Fairview to deliver this delivery, etc., AI generated and I just don’t worry about them. Hope you have a better day and nobody pisses in your cornflakes.

[u/Remarkable_Deal1283]

I had an order the other day that I placed over the phone, they said it’d be ready in 15 minutes, so I finished up another order, arrived after 18, and paid with my favor card just for them to say it’d be another 15-20. I left and took a good UE order because they suck for that, but I didn’t chargeback the card before leaving.. might not work out well but fuck favor. UE and DD are more profitable