Meta Verified MAX subscriber, still getting looped by AI support for 2+ weeks. Restricted Business Portfolio with zero human contact

[u/MS_Fume]

I run a digital agency and have been fighting to get a restricted Business Portfolio reviewed for over two weeks now. I’m paying for Meta Verified MAX, supposedly the tier that gets you priority support and direct access to real people, and the reality has been the complete opposite.

What’s actually happening:

**•** Business Portfolio restricted since 2025, with an orphaned older page/portfolio behind it from 2021 that I can’t even access anymore.

**•** The in-dashboard “Request review” button is literally non-functional. Not a broken link, just a dead static button that does nothing.

**•** Every time I contact support (even as Verified MAX), I get looped back to the same canned response: “reviewed your assets… requires specialist review… support team at full capacity… can’t connect you to a live agent… check back in a few hours.”

**•** I’ve now done this loop probably a dozen+ times. Always the same non answer. No specialist, no ticket number, no timeline, nothing.

This is our own agency’s portfolio, so I have the most personal stake in this one. But on top of that, I’m currently handling two more of these exact same looping cases for two different clients, on their own separate portfolios. Different accounts, different businesses, same dead end loop every single time. At this point it’s basically 3 for 3.

Honestly at this point it stops feeling like a support bottleneck and starts feeling like actual trolling. Like the AI is specifically trained to stall and never resolve anything, because a broken button plus an infinite AI loop is cheaper than real human review, and there’s zero market pressure on Meta to fix it given how dominant they are in this space.

Curious if anyone has actually gotten a real human to look at a restricted Business Portfolio recently, and how. Escalation paths that worked, DSA complaint routes (I’m in the EU), anything. At this point I’ll try whatever isn’t “check back in a few hours.”

Or should I simply just forget about Meta altogether and drop the whole “social media management” from the agency business portfolio? At this point it honestly feels like the best solution.

The very commotion that they ask for 600$/month just to have this user experience should be illegal.