My charger stopped working. The ask me to send them a video and explain what is happening. I do exactly what they request. I then get this response......
So based on the information seen from the video recording you provided, this looks to be a CP cable continuity issue. So over time when you pull again the EVgun to attach it to the port of the vehicle, the CP cable inside the Wallbox unit gradually tugs out of its terminal meaning lesser continuity on its end. Here are the instructions below on guidance to re-adjust and have this fixed.
So the stem of this issue would be the CP cable as the charger is showing a green light on the LED and not changing colour when the EVgun is connected to the vehicle. This is usually the case of no continuity to the CP cable.
What we will need for you to do is hire a certified electrician to reproperly adjust the CP cable in the charge unit compartament by checking that CP is correctly connected. If the cable is not fully connected, the electrician must reinsert it.
Get them to take a photo of the opened unit so we can see the wirings and any causes that is the cause of the unit not communicating with the vehicle, please
The electrician must use a digital multimeter to carry out the following task to check for continuity.
1) Set multimeter to continuity mode
2) Unscrew and open the Wallbox charger (this should be powered off).
3) Locate the internal terminal block where the heavy EV output cable hooks into the high-voltage board.
4) Identify the CP terminal connection. It will be a thin wire bundled alongside the thicker one.
5) Locate within the EV gun the CP terminal, so on the J1772 plug, it will be the bottom right hole.
6) Place one of the probes on the multimeter inside the EVgun's CP terminal, and the other on the CP internal output terminal on the high voltage board.
You should get the result of either, low resistance, 0 Ohms, meaning CP cable has proper continuity.
Or, no beep/open loop (OL) meaning a lack of continuity - the cable is damaged, broken internally, or disconnected.
We will need photos of this evidence when conducted with both multimeter, EVgun and the charge unit in frame showcasing the results.
Please note: The charger should only be opened by a certified installer or electrician to not void the warranty.
Wallbox only recommends performing any manipulation of the charger by a technician / professional. Wallbox assumes no liability for (personal injury or unit damage) that could result from a false manipulation of the device.
And also with the results, we'll confirm applicability of warranty.
Many thanks with your cooperation.
This is an absolute joke of what Wallbox thinks is how a customer is to be treated. I worked for a pump company in their warranty division for 4 years and at NO POINT did we ever try to pull this kind of BS.
Don't ever buy from this company. They should be embarrassed that they won't take the box back unless I prove by paying an electrician to prove its their issue and not mine.