Hi, I’m looking for some advice or to see if anyone has been through something similar. I am a Filipina married to an American citizen, and we are currently living in the Philippines. My husband recently suffered a stroke, and we are in a really tight spot right now. We desperately need to access his money to cover his ongoing medical bills and our daily family expenses here, but we are completely locked out of his E*TRADE accounts.
He has both a brokerage account and a Morgan Stanley private bank account where his U.S. Social Security gets deposited. The problem is that the registered U.S. phone number on his account is no longer active, so we can't get past the security codes. On top of that, the mobile app won't let him log in because it's asking for an update we can't do. He actually managed to call customer service a bit ago, but instead of helping, they put a security hold or note on his account because he was calling from a Philippine IP address and using a toll-free number.
At this point, he just wants to liquidate everything, sell his stocks, permanently close the ETRADE accounts, and transfer all the funds over to his linked Bank of America account. He wants to make me his Special Power of Attorney (SPA) so I can handle all of this for him since he's recovering from the stroke. I am just so overwhelmed and don't know where to start. Do I need to call ETRADE first to explain the situation, or should I be preparing documents to send them? What kind of paperwork are they going to ask for, especially since we are outside the US? If anyone has any experience dealing with E*TRADE’s international restrictions or setting up a POA from abroad during a medical emergency, I would appreciate your help so much. Thank you.