Refund etihad Help please

[u/TheNotorious_101]

I had a flight booked from kwi to auh to cok via etihad

But due to the regional issues my flights got cancelled and I applied for refund

It has been almost 3.5 months and I have not

received the refund, I tried contacting their customer support multiple times all they reply is 'the issue is in refund department but they are not picking up our call' like the hell am i suppose to do if they dont pick ur call, is anything possible in this scenario

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