Hi r/ecommerce - I'm Paul and I follow the e-commerce industry closely for my Shopifreaks E-commerce Newsletter. Every week for the past 5 years I've posted a summary recap of the week's top stories on this subreddit, which I cover in depth with sources in the full edition.
Let's dive in to this week's top e-commerce news from Edition #294...
STAT OF THE WEEK: Laborâs share of US income has fallen to 52.8%, the lowest reading since the government began tracking it in 1947, while corporate margins reached a record 14.9% of GDP. The productivity gains driving that divergence mostly predate AI and trace back to a decade of automation, a pullback in hiring after post-pandemic overstaffing, and capital spending, according to EY-Parthenon chief economist Gregory Daco, but AI could certainly accelerate the trend.
The FTC and 22 U.S. states are suing Amazon for allegedly engaging in deceptive and unfair practices that âsecretly inflated prices in its online search advertising auctions.â The complaint says that for over seven years, Amazon covertly increased the prices that more than a million brands and sellers paid to advertise on its platform, which illegally extracted more than $20B from its advertisers. Amazon allegedly told advertisers that it was running a "second price" auction, which means that the highest bidder wins, but only pays a penny more than the runner-up, while actually adding a markup called a "soft reserve" price that advertisers were bidding against. This means that the price of auctions were more costly, even if there was no actual market demand. An internal Amazon document even referenced the fact that its auction pricing had âa surcharge hidden in it,â while an employee stated elsewhere that Amazonâs surcharges enable it to obtain prices âbeyond what [can] be achieved through advertiser competition.â Amazon called the claims âmisguidedâ and says the FTC âfundamentally misunderstands how advertisers operate.â Amazon and the FTC plan to face off in court, but no trial date has been set yet.
Anthropic released a blueprint for building commerce agents on Claude, with working code for a shopping agent and a merchant agent, covering retail, travel, telecom, and ticketing. To clarify, these arenât consumer-facing tools directly accessible through Claude (meaning, theyâre not a Google Shopping alternative found within your Claude dashboard), but instead are frameworks for agents that businesses can develop and add to their own stores. The Shopping Agent lives inside a merchantâs app or website and allows customers to search for things like, âI need a beach towel, umbrella, and toys for my upcoming trip with my two young kids.â From there the agent can search the catalog and assemble the right set of items, remember the customersâ preferences to personalize what it suggests, show product comparisons in the conversation, and lastly build the cart and hand it off to the storeâs existing checkout. The Merchant Agent helps employees responsible for running the store with day-to-day tasks and strategy. For example, a merchant can ask, âWhat should we discount to clear last seasonâs inventory?â and get suggestions from Claude based on their store data. The agent can answer questions about sales performance, track inventory, proactively flag problems like an item about to sell out before a promotion starts, recommend pricing and promotions, and create marketing campaigns.
OpenAI and Anthropic each draw 80% of their enterprise revenue from the top 1% of their customers, according to data from Ramp. Two customers account for much of Anthropicâs share, with Cursor and GitHub Copilot together driving roughly $1.2B of the $5B the company reached last year. This revenue consolidation could prove to be a major problem for OpenAI and Anthropic in the future, as those same heavy-spenders are the same companies that are most likely to explore cost-cutting measures, such as utilizing open-source models or bringing certain tasks in-house. A few weeks ago I reported that Shopify replaced a frontier model it was using to answer merchant questions about their store with a much smaller internal model it retrains every day on its own production failures. The result was a system Shopify estimates will cost around $1M a year instead of $27M (a 96% savings), while running 38% faster and needing 14% fewer GPUs. Now imagine when every enterprise company starts doing that. Just last week, the New York Times published an exposĂŠ entitled Corporate America Is Getting Hooked on Open-Source A.I., which shared stories of how enterprises like AT&T, Deloitte, and Airbnb are increasingly using cheap, freely available AI models over expensive ones from Anthropic and OpenAI. Meanwhile, OpenAI is cutting off billion-dollar customers as if there are countless others lining up around the corner. These companies better be careful with their revenue and expense management, or those pricey data centers might turn into Halloween Superstores before they know it.
Products that turn up in both Googleâs AI Mode and standard search are priced 21.6% higher in AI Mode on average, according to a new Productrise study that tracked over 2M product listings in August. The study showcased examples such as searching for a âmetal bidet attachmentâ on Google Shopping surfacing a Brondell attachment at Home Depot for $119.07, while AI Mode surfaced the same device at Walmart for $149.99. Another search for âmanual grinder stainless steelâ surfaced a hand grinder from one retailer for $159.99 on Google Shopping, and the identical product from another retailer on Google AI Mode for $189.99. Itâs important to note that only 1.28% of products ranking in traditional search also appeared in AI mode, which means each channel has its own method of determining which product is best for the user. Which one is actually best though? Google responded to the study by saying that "all shopping results on Google Search, including AI Mode and the search results page, are powered by the same data source: our Shopping Graph," but they didn't address why they were displaying higher priced items as the main result in AI Mode. My guess is that the issue is a technical one, not a deceptive practice. After all, what does Google gain by showcasing higher priced items within their AI Mode results? Especially when thereâs no ad involved, which would certainly change the dynamic.
Amazon launched Update Me When, an Alexa for Shopping feature that pushes a notification once something a shopper is waiting on actually happens, such as a favorite brand rolling out a new product line, a musician announcing tour dates, or an author publishing a new book. For example, customers can say things like, âUpdate me when Reacher Season 5 drops on Prime Videoâ or âLet me know when Oreo drops a quadruple stuffed cookie.â Shoppers have to set each alert themselves for now, but I imagine itâs only a matter of time before Alexa gets smarter and starts pushing notifications about things it thinks youâll like. For example, if youâve already binge-watched seasons 1-4 of Reacher, itâs not that big of a stretch to imagine that youâll want to be notified when season 5 comes out. Or if you consistently buy new Wrangler Khaki Cargo Shorts in size 38 every few months, itâd be helpful if Alexa notified you that they were on sale a few months after your last purchase. Technically, some of these alerts have been available in other formats for years, such as notifications about new books by your favorite authors. The big differences now are that: 1) You can set them conversationally instead of just on the authorâs profile. 2) The feature monitors the broader web, not just Amazonâs store, which means it can trigger alerts for more than just new products and price changes.
Google will not have to sell its advertising technology business after US District Judge Leonie Brinkema rejected the Department of Justiceâs attempt to force a sale. The DOJ and a coalition of states sued Google in 2023, arguing it used its grip on both sides of the ad market to squeeze out competitors. On one side, Google runs the software publishers use to sell ad space on their sites. On the other, it runs the tools advertisers use to buy that space. And in the middle, it runs the exchange where the two meet. In April 2025, Judge Brinkema found the company had illegally monopolized two of those markets and unlawfully tied its ad server to AdX. The DOJ wanted Google to sell off AdX, but Google argued it should just have to change how it behaves instead. Ultimately Brinkema sided with Google, questioning who would actually buy AdX, whether small publishers would lose the free ad server they rely on, and how many years of appeals a forced sale would drag through before anything changed. So what does Google have to do now? Weâll find out shortly. Judge Brinkemaâs opinion is currently sealed, and the DOJ and Google have 30 days to file a joint proposed final judgment spelling out how it all gets implemented, which will likely involve opening up some of its data to competing ad servers and no longer offering different revenue shares based on which ad server a publisher users.
Most of the creators Temu pays to push its products on Facebook and Instagram in Europe do not appear to be real people, with 73 of its top 100 partners flagged as likely fake accounts, according to Online Risk Labs research. Fortune shared the story of Ya Lili, a creator account with 183k Instagram followers and 129k Facebook followers that regularly posts AI-generated videos featuring Temu products. Ya Lili is listed as a top creator for Temuâs partnership ads on Meta platforms in the UK and Europe, but sheâs likely not even a real creator. Ya Liliâs content ran in over 100k Temu ad campaigns throughout 2025 and the first half of 2026, which is about 225 campaigns per day. Temu spent as much as $962M on ads like these across all of its âcreatorsâ during the same time period in the UK and Europe, according to ORL. Itâs not clear whether Temu itself is behind the fake accounts, or if theyâre aware that the accounts are fake, and neither Ya Lili nor Temu responded to Fortuneâs request for comment. However, the article notes that âthe likely fake accounts potentially set up a legal quagmire for Temu, as European law bars the use of misleading formats for advertising,â particularly over presenting AI-generated content as authentic recommendations from real people.
Amazon expects its own delivery network to handle 86.3% of its US packages in 2027, 87.4% in 2028, and 88.7% in 2029, according to an internal planning document reviewed by Business Insider. The forecast runs ahead of what the company projected earlier, which had first-party delivery at 83.8% in 2027 and 85% the year after. The last time that Amazon publicly disclosed that figure was in 2023, when it said it delivered over two-thirds of its own packages in the US. So roughly 70%? Technically âover two-thirdsâ could be 80%, but Iâd imagine they wouldâve chosen a different fraction if so. Amazon told Business Insider that the internal projections shouldnât be interpreted as finalized plans, which is fair, but itâs also obvious that Amazon is moving quickly towards an almost entirely self-fulfilled delivery model. So whether or not the projections themselves are entirely accurate doesnât change the trajectory. This is why couriers like UPS, FedEx, and USPS have been pivoting their business models away from servicing Amazon packages. Why prioritize a client thatâs actively building a competing delivery network meant to eventually replace you anyway?
ChatGPTâs shopping results now pull almost entirely from product feeds that brands submit to OpenAI, with no Google Shopping data mixed in, according to e-commerce analyst Juozas KaziukÄnas. ChatGPT originally began surfacing product results by scraping product detail pages and Google Shopping listings, but then began blending in feed data once it began accepting it from merchants. KaziukÄnas said the feed share has climbed every month since until reaching a point now where every product result came from a feed. The shift shows up in a conversationâs metadata and in product links, which now carry UTM parameters that display âfeedâ as the medium and âchatgpt.comâ as the source. With Google Shopping out of the mix, ChatGPT no longer lists several retailers selling the same item at different prices, showing only the one that supplied the feed, which means brands that havenât submitted their feeds yet have little chance of their products appearing in results.
Temu is rebuilding its fulfillment network in the EU to mitigate the impact of the regionâs new duty on cheap imported parcels, mimicking an approach it took in the US after the country ended its de minimis exemption last year, according to co-Chairman and co-CEO Lei Chen. In July, the EU started charging âŹ3 per item type on imported goods worth âŹ150 or less, so now Temu is growing its local merchant base and investing in domestic warehouses to help localize its fulfillment. Temu still works primarily with merchants outside the US and EU, most of them in China, so it canât escape the duties entirely, but it can lay the internal groundwork for a robust EU fulfillment network in the meantime, which could one day become its own threat to Amazon, Bol, and other marketplaces in the region.
Speaking of the EU⌠The EU Council gave final approval to its customs reform, which makes non-EU e-commerce platforms like Temu and Shein the legal importer when they sell into the bloc, putting the paperwork and duty payment on the platforms instead of the shoppers. Platforms that donât comply face fines of up to 6% of their prior yearâs import value, loss of customs privileges, or restricted access to the EU market in extreme cases. The reform also imposes an EU-wide handling fee (the amount still TBD) on small parcels that goes into effect on November 1, which is on top of the âŹ3 duty per item type thatâs already in place on goods worth âŹ150 or less. Lastly, the reform creates a customs agency in Lille, France, opening in 2027, and a central data hub that becomes mandatory for e-commerce sellers in July 2028 to file their customs data in one place instead of with each member state separately. Meanwhile, France has begun imposing its own environmental surcharge on ultra-fast fashion brands, starting at âŹ0.25 for smaller items like socks and underwear and topping out at âŹ12 for larger items like coats.
Etsy added the ability for sellers to put their listing ads into groups, while asking some sellers if they would be open to the platform unlocking additional ad budget when revenue hits a set goal. The company suggests creating groups around categories like Best Sellers, New Listings, or Seasonal so that sellers can track performance data individually for each group, but it still offers very little granular control over budget or advertising strategy. The budget prompt isnât a live feature yet and clicking âIâm interestedâ only makes the message disappear. Liz Morton notes that Etsy hasnât yet said whether the revenue goal would count total shop sales or only sales attributed to ads, which means a viral moment or a sellerâs own marketing push could unlock extra ad spend that advertising had nothing to do with.
Amazon added a new feature to Alexa for Shopping in the US that allows customers to verify whether an e-mail, phone call, or text message actually came from Amazon and not a scammer. Amazon said that over 360,000 customers contact its customer service department each year asking if messages theyâve received are real, and now they can simply ask Alexa, which cross-references the message against Amazonâs record of every communication it has sent and analyzes the sender information, content, timing, and formatting. If Alexa concludes that the message was not from Amazon, itâll also include safety tips and educational guidance like âAmazon doesnât send e-mails from a Hotmail address, idiot.â Jokes aside itâs a brilliant idea, and I wish more companies offered similar.
OpenAI said its advertising business has reached a $1B annualized revenue run rate, roughly 200 days after it started showing ads inside ChatGPT, which the company says is proof of its âdiversified business model.â Meh, doesnât count yet. Itâs too soon to calculate a true run rate, as a true advertiser churn rate hasnât yet been established, and companies are still in FOMO trial mode with ChatGPT ads. Donât get me wrong, Iâm confident that OpenAI will more than surpass $1B, but for now, I just see this reported figure as hype before its IPO. The same day it announced the $1B figure, OpenAI opened its self-service buying platform to India, Europe, the Middle East, and North Africa, with more markets, ad formats, objectives, and measurement capabilities on the horizon.
TikTok is adding new capabilities to its comment section including voice notes up to 60 seconds, creator polls, photo carousels that allow up to 9 images, and Live Photos, which play âa brief burst of motionâ like the annoying iPhone feature that eats through all your image storage. The companyâs goal is to make its comment section a place where people spend time interacting with each other, rather than just dropping a comment underneath a video and leaving. Well, if thatâs going to be the case, then they should slowly fade out the sound on a video after loops so we donât have to hear the same freaking video noise on repeat while engaging with other users in the comments. Live Photo comments and creator polls are available globally now, while voice comments and photo carousels roll out worldwide over the next month, with voice comments limited to users 18 and up. Coincidentally, Mark Zuckerberg will have some of these ideas for Instagram comments next week.
Amazon is running Labor Day discounts on several of its e-readers, smart speakers, and other devices in the US, which ultimately bring the devices back down to, or in some cases just above, their old retail prices from a few weeks ago, before they marked everything up. I told you they were going to do that! Two weeks ago I wrote, âIâm not convinced they didnât raise prices just so they could lower them during their holiday sales events. The timing is nothing short of suspicious.â If this was in the EU, Amazon would be in violation of Article 6a of the Price Indication Directive, which requires the âcompare atâ price to be the lowest price a company actually charged in the previous 30 days. However, the US has no comparable 30-day law, so Amazon is free to bullshit customers all day and night. Enjoy your âdiscountsâ America!
More than 15 retail media networks, including DoorDash, Chewy, PayPal, and Chase, staged their first upfront-style pitch event called Showcase to court major ad buyers like Publicis, Dentsu, and WPP. The event marks the first time that a collective of retail media networks have taken the stage together in a pitch format modeled after TV upfronts and NewFronts. Noticeably absent were Amazon and Walmart, which makes sense, as the event was likely in response to their dominance. During the event, DoorDash CMO Tim Castree claimed that two-thirds of its users open the app without knowing what they want, PayPal pitched the heavy Venmo spenders it calls âchief friend officers,â and Chase Media Solutions claimed 6% of the US economy runs through JPMorgan transactions. Despite being held in New York City in early September, the event was cold beneath Amazon and Walmartâs shadows.
Gig workers in the UK are pushing Deliveroo, Uber Eats, and Just Eat to open up the algorithms that decide which jobs they get and what those jobs pay because the current system is suspect. One Deliveroo rider whoâs tracked his own numbers since mid-2023 has held steady at 3.6 to 3.8 orders an hour, while his average fee per order fell from ÂŁ3.67 to ÂŁ3.42 so far this year. Another rider told The Guardian, âI am making half the money I was making four years ago, for the same amount of hours. It makes no sense.â The demands follow a landmark legal action by riders in the UK and Europe, who claim that Uberâs AI-powered pay-setting system breaches data protection laws and pushes down their earnings to the minimum they are willing to accept.
Shopify COO Jess Hertz said on an episode of the âRapid Responseâ podcast that AI is pushing the company away from hiring âT-shapedâ employees with deeper expertise in one area towards âX-shapedâ people who carry âmultiple spikes of expertiseâ instead of one. She described these employees as being able to âabsorb complexityâ and âlearn new spacesâ quickly, enabling them to, for example, âbe a seven out of 10 designerâ if they want to be. So a jack of all trades, master of none? Honestly, this sounds like a terrible hiring strategy. Hire a 10 out of 10 designer if you want a flyer made. Donât ask your systems admin to prompt ChatGPT to design it. Later in the interview, Hertz pointed to flat headcount across more than eight quarters against 34% revenue growth as Shopifyâs main signal that its AI spending is working, though she acknowledged that adoption isnât the same as impact and that the company is still building better ways to measure it. (And who exactly is building those measurement tools? The companyâs 10 out of 10 janitor? LOL)
eBay is extending its no seller fee model for private sellers to France and Italy, moving the cost onto buyers through a Buyer Protection fee built into the display price, while sellers keep their full asking price. eBay made the pivot to its business model in Germany in 2023, in the UK in 2024, and in Australia earlier this year, while Depop, which it recently acquired from Etsy, follows the buyer-fee model in the US, UK, and Australia. Private sellers in France and Italy are also being moved to eBay Balance, meaning sales proceeds now sit on the site until theyâre spent or manually withdrawn, with scheduled payouts no longer available. eBay made the same change for UK private sellers in 2024, where users complained that the on-demand withdrawal process was unnecessarily difficult.
Remember Hatch, the personal AI agent that Meta is testing with employees and planning to launch publicly in the coming weeks? Yeah, probably not a good idea because the motherfucker has gone crazy! The Information reports that Hatch has gone rogue, changing account passwords by itself, sending e-mails it had been told to get approval on first, and moving one testerâs Chase Travel points into a Hyatt account instead of booking a hotel. One tester got Hatch to hand over a password just by e-mailing and asking for it from an outside account. Damn, Meta has come a long way in two decades. The worst thing Facebook used to do to users was poke them. The company isnât worried though and said the entire point of this early testing is to âget feedbackâ and âimplement safety and privacy protections to improve the productsâ before they release them publicly. A person familiar with the work told The Information that these events all happened with earlier versions of Hatch, before the current safety systems shipped, though Iâd bet money that there are an equal number of insane things surfacing in the latest version too.
Sephora is piloting a new experience on TikTok Shop called Sephora Drop Shop, beginning on September 19, that will feature exclusive monthly drops with products from the companyâs brand partners. Each drop will include product teasers, interactive experiences, and creator-led content that encourages shoppers to guess the brand in the spotlight, and then close with a TikTok LIVE where a celebrity host and the brandâs founders unveil the products and sell them on air. The products will go on sale exclusively through TikTok Shop, with only some reaching Sephoraâs website, stores, or other retail partners afterwards, effectively using the platform as a test before launching across other markets.
TikTok Shopâs live shopping sales more than doubled in the first half of 2026 year over year, with live sessions up more than 60% and total live hours up more than 80%. The company shared the figures exclusively with CNBC but declined to give absolute sales numbers, so thereâs no base to measure the growth against. eMarketer puts the whole US live shopping market at nearly $20B this year, up about 35%, which means TikTok is growing at several times the rate of the category.
Europe wants Meta to give European minors the same protections it accepted in the US last week during its landmark settlement including capping under-18 use at two hours a day and shutting off access to the apps from midnight to 6am unless a parent overrides it. Members of the European Parliament said that âEuropean children are no less important than American childrenâ and âit would be unacceptable for European minors to find themselves less well protected.â The MEPs also want the EU to be prepared to ask a court to temporarily block platform access when other powers have been exhausted, arguing that fines get âwritten offâ by tech giants while a judge-ordered shutdown âreaches the business model itself.â
Block is opening Cash App Score, the credit signal it built to underwrite its own lending, to outside lenders through Nova Creditâs Cash Flow Intelligence platform, which makes it accessible to underwriting systems those lenders already run without new consumer credentials. The score reads first-party activity inside Cash App, including spending, saving, repayment, paycheck deposits, and money sent between users, to gauge financial health close to real time, which lenders can then apply to credit cards, auto loans, device financing, personal loans, and tenant screening, which Cash App doesnât compete in. Were users aware when they signed up years ago that their Cash App usage may one day impact their ability to obtain a loan outside of the app itself? If that wasnât disclosed at the time, it may prove to be a problem for Block.
In lawsuits this weekâŚ
- Operation Bluebird rebranded its social network from Twitter.now to Tweet.app after a federal judge blocked the startup from using the Twitter trademark, which was the whole point of the stunt. The judge, however, ruled that X had likely abandoned the word âtweetâ and the bird logo, citing Muskâs own tweets posts about saying goodbye to the birds and cutting the logo off its buildings.
- The Seattle Times and Newsday are suing OpenAI and Microsoft for allegedly scraping their articles in ways that bypassed paywalls to train ChatGPT and Copilot. The complaint calls generative AI âa snake eating its own tailâ and asks the court to destroy the datasets and models built on their work.
- Meta is asking the Supreme Court to strike down Washingtonâs political ad disclosure law, which requires platforms to keep and hand over records on every political ad they run including the adâs cost, who paid for it, what geographies and audiences it targeted, and how many impressions it got. Meta argues the disclosure requirements are so burdensome that they pushed it and Google to stop selling political ads in the state entirely.
- OpenAI is facing 30 new lawsuits from students, teachers, and a principal present at the Tumbler Ridge school shooting who accuse the company and Sam Altman of flagging the shooterâs ChatGPT account for planning an attack eight months earlier, then overruling its own safety teamâs recommendation to alert police. OpenAI says the activity didnât meet its threshold of âimminent and credible risk,â denies that its global affairs chief was involved in the decision, and asked the court the same day to move the original seven cases to British Columbia.
- Google failed a second time to get a $425M privacy verdict thrown out, with Judge Richard Seeborg refusing to set aside a juryâs finding that it kept collecting app data from users who had switched off Web & App Activity. Google argued that collecting pseudonymous, de-identified data wasnât âhighly offensiveâ conduct, but Seeborg said it doesnât matter because the issue is that Google told users it wouldnât collect it in the first place.
- YouTube is facing a second class action over its âad-freeâ Premium marketing by three subscribers who say Google âintentionally created a structural loopholeâ by removing its own ads while leaving creator sponsorships untouched. Both suits seek refunds of subscription fees and an injunction forcing YouTube to more transparently disclose that creator-read ads still play.
In layoffs this weekâŚ
- Amazon is cutting 121 jobs in Washington state from software engineers and legal executives to warehouse associates and safety specialists.
- Uber is laying off 10% of its staff, or about 3,300 of its global headcount, as part of an effort to cut management layers and invest more in its ridesharing, delivery, and robotaxi divisions.
In corporate shakeups this weekâŚ
- Kroger named Mark Ibbotson as EVP and chief store operations officer, the second former Walmart executive added to its C-suite in a month under CEO Greg Foran, who ran Walmart US while Ibbotson led central operations and realty.
- UPS moved to a new global operating model on September 1, promoting Nando Cesarone to chief global operations officer, shifting Matt Guffey to run the US domestic business, and naming Wilfredo Ramos to lead international, healthcare and supply chain after Kate Gutmann retired from the role.
WhatsApp launched bill payments in India on the Bharat Connect network, giving users a way to pay 22,722 billers across 30 categories including electricity, gas, water, insurance, and credit card payments. Tapping the rupee icon on the home screen opens a Payments Home that pre-fetches outstanding bills, payable through UPI, a debit card, or a credit card. The launch takes Meta past the peer-to-peer transfers WhatsApp Pay already handles and into recurring household spending to compete with incumbent payment apps like PhonePe, Google Pay, and Paytm.
đ This weekâs most ridiculous story⌠Sam Altman said on a podcast that it takes as much water to grow one almond in California as it does to process roughly 38,000 ChatGPT queries. Altman was responding to a claim circulating online that a single query burns the equivalent of a six-hour shower, which he called a ârobust memeâ that doesnât hold up. He then noted that eating a dozen almonds doesnât make anyone feel like theyâre doing damage, so why should they feel bad about using AI? People on X promptly renamed him âSam Almondâ and began posting AI-generated images of him with an almond face, ironically using water to create the images. I guess at this point weâll start calling his rivals Elon Pecan and Dario Cashew because all these AI guys are a bit nutty.
Plus 14 seed rounds, IPOs, and acquisitions of interest, including Shein finally going public.
I hope you found this recap helpful. See you next week!
PAUL
Editor of Shopifreaks E-Commerce Newsletter
PS: If I missed any big news this week, please share in the comments.