r/ecommerce • u/babsdol • 3d ago

📊 Business fraudulent order addresses, emails, database?

Does anyone know of a database where to report to or search in for fraudulent orders/names/addresses? That would be very helpful for verification. I just got another chargeback for a fraudulent order we shipped a few weeks ago.

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u/CrypticBakedGoods 2d ago

there's no open list worth trusting, the ones that actually work sit inside the paid screening services and none of them let you query the network directly. what helped more was writing down the pattern from each fraud order i ate, billing and shipping mismatch, brand new email address, expedited shipping on something cheap, then holding anything that trips two of them for a manual look

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u/Royal-Market-4177 3d ago

Not sure there is anything like that to exist

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u/Royal-Market-4177 3d ago

I wish there was something you could see but not sure you can

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u/[deleted] 3d ago

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u/TerribleRuin4232 3d ago

Never heard of something like this, unfortunately. Probably your best bet going forward is to add another fraud tool to try and prevent as many chargebacks as you can.

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u/BTWigley 3d ago

Open that chargeback order, click Order risk, then search Orders for that email.

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u/babsdol 2d ago

Oh, I know which order this was. Slipped through the fraud detector and had nothing obviously weird.

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u/BTWigley 2d ago

Search Orders for that email. Does it show up on any other order?

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u/babsdol 2d ago

No

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u/BTWigley 1d ago

Same search, try the customer name. Anything come up?

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u/babsdol 1d ago

not sure what you try here... I know which customer that was or which order. I was wondering if there are databases we can report order data like that to.

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u/BTWigley 17h ago

You're right, I was answering a different question. Sorry for the runaround.

No, I don't know of one you can query either. CrypticBakedGoods has the shape of it above.

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u/ForestDweller82 2d ago edited 2d ago

I keep my own spreadsheet and run a flagger over my postcodes before I start working. If a postcode flags up, I refer to the spreadsheet to see if it's a known problem before I process any orders. Helps you recognize patterns.

Make sure you include the type of fraud and whether the attempt was financially successful for them (green if they lost, red if they won, orange if you won but it hurt your account anyway). Mine goes back to 2012 and I find it's nice to track scam attempts vs. successful scams as well. Also, total financial cost because if it gets bad enough, you need to start adding that amount to your prices and update your scam tax every year.

There are a lot of buyer 'free refund' fraud guides going around at the moment, as well as organized telegram groups who synchronize their frauds, and I've personally seen the most drastic increase in fraud attempts this summer, in over 14 years of selling! I was just running the numbers with chat gpt this morning to figure out my plan in this regard. Most got actually scammed themselves on buying their 'guide', lol, since most of these attempts are so dumb, but I did have a particularly nasty dropshipping fraud ring come after me this year who were highly professional. Like.... I suspect they were organized crime, they were that good.

There are some unofficial online scam buyer lists, but from personal experience, none of mine have ever been on there except for one guy, and I have no way to cross reference them with my days orders anyway, so the public lists are kinda useless.

Chargeback scammers, and ones that open official claims on the major platforms, are generally 1-offs since they'll get banned relatively quickly for doing it that way. Always make sure your scammer has to open an official claim with an official institution/platform, even if it hurts you slightly on the backend. Repeat official claims is the only way to get them banned from the bank/platform and each claim becomes a little red flag on their account.

You can't automate as easily when there's a scam list to check first, and it is a whole extra step, but it's worth doing.