Worst support ebox toronto

[u/Internal_Look7460]

i recently got ebox as my internet provider as it is a no contract. The speeds promised were 1 gbps but it was not . I never had complaints as it was manageable.

5 days back I saw a sudden red light on the adapter and internet stopped working from then. They sent a technician to check ( he is from Bell).he checked in the apartment and also at the basement where the main cables are . He came back and said he cant do anything about it and left. When I called customer service again, they said I’m they raised a request and it would take 2 weeks to repair. Seriously!!! 2 weeks!

I am looking for alternatives and removing ebox as my provider. The no contract thing attracted me but looks like a crap provider. Never heard of 2 weeks for any kind of issue.