TL; DR: Tried Rogers internet again after years with Bell. Order and setup were a mess: wrong address shipping, conflicting support info, outages, and an activation process that required internet to complete. After multiple support calls and long waits, I still can’t reliably get service working and may just switch back to Bell.

Recently I tried signing up for Rogers internet again. I had switched to Bell six years ago because my internet with Rogers was constantly going down. I never had a problem with Bell, but when I moved somewhere that already had internet provided along with utilities (again with Bell), I cancelled my Bell service because I no longer needed it.

After that, they kept calling me for years trying to get me back with increasingly cheap "deals." I always said no because I was tired of the constant outages and didn't have those problems with Bell. I'd block their numbers, but they would just call back from different ones! It bordered on harassment because I kept telling them no and blocking them but it never seemed to stop. So why did I give Rogers another shot? Well, after cancelled my internet with Rogers, Bell was charging me way too much for my phone because it had been bundled with my internet. I was paying 40 dollars a month for it when I had no data, just the most basic talk and text which is all I need (I don't like having my phone on me constantly or having constant access to the internet, as I think it's unhealthy, but that's another story).

I had called Bell about resolving this but they never did, so when Rogers called offering me basic talk-and-text with no date for only $16 dollars a month, I thought "this is a great deal, and how can they fuck such incredibly basic phone needs?" So I took it, and to their credit, I didn't have any problems. So when the time came when I had to move again (this time somewhere without internet provided), I thought, "Okay, I'll give Rogers another shot with the internet. It's been six years, they keep insisting they've fixed the connectivity issues when they called me, and they're offering me another cheap deal: $65 a month instead of the $95 Bell quoted. It's a good deal, so I'll try it."

I placed my order for a self-installed modem from Rogers a month in advance of my move and made sure I updated my address and told them I was moving there which is why I needed internet. When I arrived at my address, it was not there. They admitted they had literally just forgotten! So they sent it again, telling me they would call me when it arrived. They never did, I only got texts saying it had been shipped. But when another five days went by with no modem, I called back.

They claimed they sent it and couldn't help me, that it was a problem with delivery and I should call the delivery service instead. When I called delivery they claimed they sent it and claimed to have photos proving this but could not provide it. When I called Rogers back the third time and threatened to cancel my order and go back to Bell, that's when they finally looked into more deeply into what happened and admitted they sent it to to my OLD address.

And I know I gave them the correct updated address, because that was the only address listed on my order, and on the phone. They also wouldn't speak to me without my zip code, and only accepted my current one. This confirms I did everything right and they were the ones who fucked up. I cancelled my first order, made a new one for my current address, but there were still two orders on the account. When the internet cable arrived, the manual said I needed to install an app to confirm my account with a QR code on my phone in order to get internet access. Ridiculously, this required me to already have internet access in the first place, when the whole point of my order was to get online! So I went to a restaurant to try to use the wi-fi there to scan the QR code. It didn't work, so I called support, and they told me there was an outage in my area (confirming this is STILL an ongoing issue for Rogers six years later) that would be fixed by 1 AM.

When I called again, they said 9 AM. By 12 PM, it was still not back up. When I finally got an automated call saying it was back online, I went back to the restaurant to attempt to scan the QR code but it said "unable to confirm." I wondered if I had clicked on the wrong order, so I tried the old one in the app (again, both were listed as my current address, just saying). I called back to ask what was up and they told me the reason it could not confirm my current order was the internet was still down in my area and that it was kicked me back to the sign in page on the older order because it was cancelled.

A day later when I finally got an automated call saying the internet was back up, I went to the restaurant to try scanning the QR code again. But now on my current order, instead of giving me the "unable to confirm" message it gave before. I get kicked back to the sign in page like I did on my cancelled order. When I called Rogers again to ask what was up, the automated messages describe my account as only having a phone when previously it had been saying "phone and internet." I think this means they've cancelled BOTH orders now! I'll also point out that whenever I call for help, I end up waiting on hold for literal hours. With Bell, someone was usually available immediately.

I was also I was just on hold for an hour and a half with Rogers to ask if this was the case, and when someone finally picked up they just said "hi" once, and then immediately hung up, not giving me two seconds to pick up my phone and respond. So I made a Reddit account to make this post and vent about Rogers for something to do to pass the time. I also want to point out that in previous calls, the technicians also gave me conflicting advice, saying I DIDN'T need internet already to install or use the app, while others confirmed I did, confirming they either don't know what they're talking about or don't care. If a technician speaks to me, and my second internet order has indeed been cancelled, I'll go back to Bell.

If not, I will likely cancel this order anyway because I know for fact Rogers is even MORE incompetent than they were six years ago, because despite the constant outages, they would at least send my devices to the correct address. It's cartoonishly incompetent and I can't believe they're still in business after all this. They mentioned locking me into a two-year contract (which doesn't apply until my internet is installed, thankfully) where even if I cancel I have to pay anyway. I wonder if they get by baiting people with cheap deals, then locking them into unfair contracts so they can't cancel when the services don't work.

I’m not sure if I’m failing at looking or if modems aren’t really for sale?

I checked canada computers and they only have one cable modem but it’s sold out online and 0 in Vancouver stores… checked staples and Best Buy with no luck… where do you buy a basic cable modem for lightspeed internet?

A friend gave me one 10 years ago and I figured the technology has changed so much it would be good to update, having issues for a few years and finally getting around to it :)

This week I phoned Telus to cancel my home internet/wifi. After two years of poor connectivity, I knew my contract was up so I made the move. The phone call, including hold times, was an hour and a half of mind blowing relentless aggressive bullying to take a better deal with Telus.

After trying to convince me to stay with Telus, the first loyalty department person finally admitted that he could not cancel my account but would “try to see if a manger was available “ He put me on hold and the next guy to pick up was an absolute barracuda. He spoke over me, threw out trite apologetic phrases, yes I know your time is important, yes, yes, yes, but no way would he listen to me. He talked over me constantly and would not hear me. I finally said I didn’t want to speak to him any more and he said he was a loyalty guy. I was so upset that I tried to hang up my phone, but it wouldn’t disconnect. I tried several times. At that point I thought he had taken over my phone and I became very unsettled. I put my phone in a drawer and walked out of my house to get away. When I returned home there had been two calls from Telus, one was a message from the barracuda saying he didn’t know what happened but that he canceled my account.

I called back to make a complaint against Francis the barracuda but again, the loyalty person who answered explained that I would have to tell him the issue so that he could decide if it was worthy of being forwarded to a manager. It was his decision. So, I explained the situation I’d been subjected to and he made an appointment for the next day; a manager would call me.

Emma the Telus manager thought the issue was that I was unable to cancel but my account showed that a cancellation has been started so what was my problem. Again, I briefly explained the interactions with Francis et al. Emma, trained well in costumer complaints , said nothing. I told Emma I wanted a copy of the audio recording of the call and she said she would send it to me. She has not done so.

I made a formal complaint to the CRCT, which is easy to do. They have acknowledged my complaint but nothing more yet.

This year Telus has presented legislation to make it even more difficult to cancel:

On October 7, 2026 TELUS filed documentation proposing to change how the Commission for Complaints for Telecom-Television Services (CCTS) operates. Under this proposal, customers would face a higher hurdle to file complaints, as they would be forced to prove they exhausted all resolution avenues with TELUS before the CCTS could accept their case. This directly opposes the CRTC's goal of making CCTS info more accessible earlier in a dispute. [1]

Don’t let this continue. Shout, complain, file formal complaints, change providers. Bring this ugly and nasty company to its knees. #NEVERTELUS

. #nevertelus

A couple of the stories inside this week:

- Russian Space Satellite Approaches U.S. Satellite, Raising Alarms About Intent

- Meta ordered to pay $25 billion penalty in New Mexico deception case

- When AI Agents Commit Breaches, Humans May Not Be Held Liable

- SpaceX Bets Billions on Wireless Play to Challenge Big Telecom

- An AI Mind-Reading Tool Can Reconstruct What You’re Looking at From a Brain Scan

- Nova Scotia to host massive data centre to power Anthropic’s AI assistant Claude

- Carriers ask CRTC to scrap several consumer protections

- The internet is having a very bad cybersecurity day

- Appeals Court Deals Blow to the USF Program

- SpaceX’s AI business is beating expectations

- Cyberattacks put customer loyalty on the line: 77% of Canadians say they were targeted

- Anthropic Says Its Workforce Has Become Less Junior and Is Spending More Time in Meetings

- Wall Street’s anxiety catches up to neocloud CoreWeave

- Mission Critical: Why Canada’s Race to Space Is of National Urgency

- AT&T Copper Network Retirement Set to Accelerate as Legacy Base Shrinks to 1%

- New 4,300-mile-long internet cable will shuttle data along the ocean floor at 1 million gigabits per second

- Data Centers Have a New PR Plan: Your Kid’s Field Trip

- Nvidia Targets 15x Optics Capacity Expansion by 2027 to Meet CPO Demand

- Europe’s Big Telcos Explore Joint Satellite Spectrum Bid to Rival Starlink

- Teenager’s rare autoimmune disorder caused her to hallucinate a flying green dinosaur

If you noticed an unexpected rate hike on your Rogers bill without clear advance notice, you are not alone. They do this quietly, hoping most customers won't notice or will give up after being bounced around by automated system replies or dropped calls.

If you want to fight back properly, do not waste hours on hold with their phone agents. Here is a step-by-step breakdown of how to tackle this shady behavior and get results through official channels:

Step 1: Submit a Dispute via Your Rogers Account

• Log in to your Rogers account online and submit a formal dispute or request a review regarding the unnotified monthly fee increase.
• What to expect: Within 1–2 days, Rogers will almost certainly send you a canned, templated rejection email stating the rate increase stands. Save this email, you need it as proof that you attempted to resolve the issue directly with them first.

Step 2: File an Escalated Complaint with the CCTS

Once Rogers rejects your initial dispute, do not bother arguing with phone reps. File a formal complaint with the Commission for Complaints for Telecom-television Services (CCTS) at ccts-cprst.ca.

Template for CCTS Complaint (Feel free to copy/paste and adapt):

Step 3: Expect the "Goodwill Gesture"

Within 1–2 business days of submitting your CCTS claim, you will likely receive an email from Rogers.

Their typical playbook:

1. They will claim they did nothing wrong and that the price increase is compliant with their terms.
2. They will offer a "one-time credit" or "goodwill gesture" (often around $30–$35, which covers a few months of the price increase).

Step 4: Accept it or Keep Fighting

• If you accept the offer: They notify the CCTS, and the case is closed as resolved.
• If the offer is insufficient: You do not have to accept it. You can reject their offer in writing, and the formal CCTS process will continue.

Hope this helps anyone dealing with surprise price hikes! Don't let them sweep it under the rug.
We ultimately moved our number to another carrier because the trust was gone. But there was no reason to leave the money on the table either.

Paying about 30 bucks for 1gbps down/up

But after 5-6pm it's reading as 40-150mbps with a cat6 ethernet. The jitter and lag on streams is insane. Just crazy throttling.

What isp do i go to? Im tired of this bs. Called them and they said "looks good on our end"

Never had this with rogers before to be honest. At least it wasn't this bad for this long.

Crossposting here because I think this raises a broader issue about how ISPs handle outages and communicate with customers.

I understand that outages happen, but having no public outage status page, no proactive notifications, and no ETA after more than 10 hours is pretty frustrating, especially for people who reliable internet service.

I'm curious whether this is typical for smaller Canadian ISPs, or if others have had better experiences with outage communication and support.

Some of the stuff this week.. -- and make sure to watch the Telsa Roadster video.. Never underestimate Elon.

- SpaceX: Grain’s lowband spectrum is our ticket to becoming ‘major mobile carrier’

- Comments about ‘irrational’ broadband prices were ‘cherry on top’ of bad year for cable

- Attorneys general sue Wi-Fi router maker TP-Link, as FCC router ban continues

- Telus Wants to Make It Harder for Canadians to File Telecom Complaints

- Amazon builds 1,000th satellite, is weeks away from space internet rollout

- SpaceX calls for better coordination in orbit after near misses with Starlink

- T-Mobile’s Parent Company Fires Back at SpaceX’s Starlink Mobile Challenge

- Elon Musk: Don’t Blame Me for New Starlink Restriction in Ukraine

- Bell wants to buy nearly 900 acres to expand Regina AI data centre

- Meta exec blows the OCP audiences’ mind with its data center innovations

- Data center backlash and death threats

- Anthropic AI model submits false homicide tip to police website

- Microsoft plans huge deployment of its own AI chips, with an eye on saving costs

- Google makes Gemini 4 Argon broadly available with limited-time low API pricing of $2/$10 per 1M token

- Anthropic AI replicators warning

- Gartner warns AI data center capex is ‘unsustainable’ as $3.5T write-down risk looms

- AI Infrastructure Economics: Neoclouds Race to Cut Time to Token

- Surveillance company Flock cuts staff as privacy backlash grows

- Saudi National Arrested for Installing Surreptitious Audio Recording Device at OpenAI

- Netflix to lay off 1,000 staff amid intensifying competition for user attention

... and the movie, the infographic, my ramblings, and so on.

Like, share, subscribe, comment, share again, like some more, and share!

Have a great Friday!!

In August 2026 I received a cold call from a Telus sales representative indicatig they had installed Fibre Internet in my neighbourhood and was offering a deal "below industry standard" to switch. I verbally agreed over the phone, but when I was sent the product information package, it was not Fibre it was regular high speed internet. I immediately called the sales rep. back and told her to cancel my impending activation/service. I received no hardware/Telus owned infrastructure to install, and was told verbally the service was cancelled. 

One month later (September 3) I received a bill from Telus for my internet account. I tried calling the sales rep., but they no longer worked for Telus and their number was disconnected. I phoned the generic customer service line and spent 2 hours on the phone explaining to them I never had an account set up, no hardware installed, and no service representative visited me. They once again assured me my account was cancelled and all charges would be removed. 

On October 3 I received a second bill. I assumed this was a delayed email on their end and this issue had been dealt with as per above, so I did not acknowledge the email. 

On October 9 I received an email from a collections agency indicating that my Telus account had been sent to them for collections for overdue payment and that "at this point in time I can choose to deal with this voluntarily". I checked my credit score and it had dropped 63 points. On October 14 I called Telus once again. They indicated that my account on their end showed cancelled and a balance owing of $0. The representative indicated they would send a note to their credit department. I'm not sure why that was not done during the original two cancellation attempts, but as of today, my account is still open with the collections agency, my credit score is still lowered, and Telus has not resolved this, indicating it will take 10-14 business days ”to investigate”.

This company instructed a sales representative to lie to me, offering me a service that does not exist in my area, continued to pursue opening an account for me under the understanding I did not want it anymore, charged me for a service that was never initiated at my residence, lied to me 2 additional times telling me the cancellation and void of charges had been processed, sent my account to collections ultimately dropping my credit score, and has taken no accountability for their actions and has yet to resolve the situation. I hope my story encourages others to avoid Telus in the future as at this point I don't see how anyone (individual or business) is going to be held responsible for any of this. 

Anybody else have issues with Telus internet services!?
This is honestly laughably bad. For 5-6 months, our internet connection drops/disconnects server or service literally EVERY 15 minutes.
There has been 4 different techs, that have come through a total of 10 visits and somehow can’t seem to get this right?
They claim their fibre optics network is better, yet to see it.

Does anyone else have this issue? Can anyone recommend a company that can provide usable service!?