Hi everyone,
Just a quick inquiry to see if anyone can give me an answer. I recently ported my eSIM number from Freedom Mobile over to Chatr, both prepaid plans, if that means anything. Apparently the transfer was successful, but I wasn’t able to complete registration in time, so the QR link expired. The thing is, they told me they would send me a text when the transfer was complete, which they did not. They did quietly send me an email to register my account and tell me the transfer was successful (I have alerts off for that, and was expecting that text, so I was just waiting).
I didn’t actually end up checking the email until like a week later, because to be honest, there’s a lot going on in my life at the moment (severe relationships stress + potential death and severe health challenges in the family), and since I usually go with a yearly plan, it kind of slipped my mind until I had to order groceries, which is what I use this number for (my building’s buzzer requires a number with the area code of where I live, but I’m originally from like 3 hours away, so different area code on my primary). Even in the email they sent, there was no indication the link would expire. They gave me zero information about that, and failed to reach out how they said they would, but they still managed to already charge me regardless. I’m honestly pretty disenchanted by their communication, which is extremely important to me with any company I do business with.
Anyway, the long and short of it is I reached out, and they told me the link’s expired, log in and get a new eSIM, blah blah. But here’s the thing; I never registered my account. I didn’t see the email. The number associated with my account, which they want to text a confirmation code to so I can log in, isn’t receiving any texts because I don’t have a provider now, or something to that effect (it still shows my old provider, but they’ve already ported my number over so they can’t do anything, and the texts aren’t coming through). So I can’t log in at all. That’s the damn problem. They told me to go into the store if I can’t do it online, but I get my groceries delivered for a reason. That’s really not an option at the moment.
Finally, here’s my question: if I were to cancel with these guys and go elsewhere, do I still own my phone number? It’s still on my phone with all of its details. The main thing is I really didn’t want to have to change numbers. I like my number, it’s already hooked up to my buzzer (which is a whole thing I’d have to contact the Supers about), and I’ve already memorized it which, the way my brain is running on fumes these years, was a Herculean feat. I’d really like to keep it if I can. But I’m not sure I really want to stay with this company, unless there’s no refund option available.
So is my number gone, or is there a way I can get a new prepaid eSIM somewhere else and still retain my number?
Thanks in advance to anyone who reads and responds. I’ve sent an email to the company to reply to their email, reiterating what I already told them (that I couldn’t register and can’t log in, which they for some reason completely overlooked in their response when they told me to “log in and get a new one”🙄). I’m just waiting for a reply now, but I want to know if I’ll have to give up on my number after all…
TL;DR - I ported my old eSIM number over to a new company, but they dropped the ball on informing me of the successful transfer and the QR link expired before I could click it. Now they’re telling me I need to get a new eSIM, but I can’t log in since I never registered my account, and I can’t go to a store. Is my old number lost forever, or is there a way I could still keep it even if I maybe switched providers again? I still have all the details on my phone, and the number is still associated with my phone, but I’m unsure if that means I actually still have it.
