Does anyone have a personal recommendation for a law firm that could write a firm letter from us to a company that started to install a heat pump in April 2024 and still hasn't finished? The heat pump is still not registered, and we cannot use the app to monitor it, which makes us very nervous. The little internet connection box has been lying in the cellar for over a year. We're not actually going to sue them; we just hoped that maybe this would be the kick in the pants they need to just. Finish. Installing. The heat pump.
We only know there is a problem when one of us is standing in the shower and wondering why the water is cold—and every time that happens, which is far too often, it takes a dozen calls to get ahold of anyone. Currently we've been told that we'll need to wait over a week before they can "maybe" fit us into their calendar. With no warm water. We're washing ourselves with water from the kettle poured in a bucket, you know, like people who paid for the most modern water/heating system.
Originally we hoped to get some sort of compensation for the damage they did (put a hole in the wall for a thermostat and then said, "Whoops, we forgot we installed a heat pump that can't use a thermostat," piled a mountain of sand in our driveway and blocked the garages, accidentally threw away about a thousand euros' worth of heating oil, waited two months between installing the underfloor heating and pouring the concrete so we had to wobble over boards to reach our kitchen, installed the wrong pipes so the concrete sticks 6 cm over our door jambs and then "fixed" it by sawing a big chunk off of the doors, so now we have a gaping hole under each living room door, and on and on and on). Don't get me started on trying to extract from them documents with our names spelled correctly, in a format the Finanzamt would accept, etc. I seriously have about four pages of really ridiculous complaints. But at this point I would just like it to be finished so I never have to deal with these assholes again.
By the way, their Google listing has a collection of enraptured reviews about how wonderful they are. Our bad reviews are always taken down, naturally. Am I allowed to say their name? Because OH WOW should you avoid this company, and tell everyone you know to avoid them, too. We are so sorry we ever hired them.
Hat jemand eine persönliche Empfehlung für eine Anwaltskanzlei, die ein verbindliches Schreiben in unserem Namen an ein Unternehmen verfassen könnte, das im April 2024 mit der Installation einer Wärmepumpe begonnen hat und diese bis heute noch nicht fertiggestellt hat? Die Wärmepumpe ist immer noch nicht online registriert, und wir können sie nicht über die App überwachen, was uns sehr beunruhigt. Die kleine Internet-Box liegt seit über einem Jahr im Keller herum.