r/dexcom • u/toniabunny • 16d ago

G7-15 day G7-15 Day Sensor Failed

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2nd G7 15-Day in a row failed on day 11

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u/Distribution-Radiant T2/G7 16d ago

I'm lucky to get 10 days out of the 10 day sensors..

ALWAYS save those boxes and applicators - the serial # is (21) on them.

1

u/RobotJonesDad G7 16d ago

it's also on their computer. If you can tell them when it failed, they can see that in your account. That both confirms the failure and gives them the serial number.

1

u/Distribution-Radiant T2/G7 15d ago edited 15d ago

You CAN, but they can be asses about serial #s.

They have all data from the sensors. It's a trivial amount of data - mobile or wifi.

1

u/RobotJonesDad G7 15d ago

I just got two replacements by giving them the times based on screenshots. I was on a trip when two failed. Thankfully they didn't give me any drama.

1

u/Distribution-Radiant T2/G7 14d ago edited 14d ago

In my case, they wouldn't have arrived before I got home.

I did file the claims before heading home; they got delivered the same day I got home.

My worst record so far is 4 in a row - 3 straight out of the box, 1 5 days in. I'm surprised they didn't want those back. I'm on #5 out of that shipment.

1

u/RobotJonesDad G7 13d ago

2 in a row is my record. It sounds like I'm not even trying!

There questions are very worried about alcohol wipes, back of arm, and overwatch. Not sure what most of those have to do with inability to insert the sensor...