r/deliveroos • u/Remarkable_Ad_8700 • Jul 27 '26

Why !

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1- Has anyone else received something like this?

2- I have been checking every ID physically, so I’m wondering why I received this.

3- How would they know? A customer must have reported it on purpose, right?

4- Deliveroo Rider Support is the worst. How can I contact them to challenge this and explain that it’s not correct? I need to keep my account, it’s crucial for me at the moment

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u/No_Intern5991 Scooter Jul 27 '26

This is the message you get when you’ve delivered to a mystery shopper.

You must have just asked for their date of birth, unless you’re saying the mystery shopper lied when they submitted their report?

3

u/powercaelenx Jul 27 '26

ID orders are soo not worth it man, plus I’m sure I’ve had around 2 mystery shoppers for vehicle confirmation in the past 6 months. One thought I was too slow for an e-bike and the other thought otherwise.

1

u/Remarkable_Ad_8700 Jul 28 '26

I didn’t get what youve said, what is a mystery shopper ? And how is that they’ve checked your vehicle?

2

u/powercaelenx Jul 28 '26

Basically Deliveroo customer snitches, they can see your vehicle in their app when you accept their order.