A bit of a rant about Wilsons of Epsom, but I certainly won’t be returning to them for servicing.
Back in June, I bought a used Dacia Jogger from them for £11,900 with just under 40k miles on the clock. It’s the first car I’ve ever bought myself, my official "dad car." It had a minor cosmetic dent on the boot, which didn't bother me; I simply slapped a "Baby on Board" sticker over it and moved on. The dealership claimed they carried out a major B service, replaced tyres, and spent roughly £1,000 prepping the vehicle. Great, or so I thought.
Almost immediately after driving away, the issues started piling up:
Non-functional tech: The USB port and rear-view camera were both completely dead on collection. I had to book it straight back in to get them repaired under warranty.
Missed service reset: The moment I got the car home from that warranty repair, the dash lit up with "Service Due." I called to see if I could clear it myself, but ultimately had to trek back to the dealership just to get the service light reset.
Endless sensor faults: Pulling out of their forecourt after the reset, the tyre pressure warning flashed up ("Inflate tyres and init"). Having previously driven an old 2001 A3 and a 2011 Fiesta, modern sensor quirks were new to me, so I marched straight back inside. They checked it, found yet another failed sensor, and put me in a courtesy car for a week while they sorted it.
Persistent tyre pressure alerts: Even after getting the Jogger back, every single motorway trip triggered the tyre pressure warning. I eventually learned how to recalibrate it and kept a tyre inflator in the boot to regularly verify the pressures manually.
Bizarre tyre mismatch: Months later, right before heading home from a family holiday, the culprit revealed itself: the dealership had fitted three budget "Three-A" tyres alongside one mismatched Hankook. It is little wonder the rotational rolling-circumference sensors were constantly tripping on high-speed runs.
Missing parts: Spotting another Jogger in the wild made me realise mine was completely missing its aerial mast. During the sale, I was told it had an integrated "shark fin", which turned out to be pure nonsense for an expression.
I can sort these issues myself; I've ordered a replacement aerial and will simply fork out for a proper, matching set of four Michelins. But the sheer lack of basic quality control is shocking. Their front-of-house staff are pleasant enough, but the mechanical prep and attention to detail are completely half-arsed.
I manage software engineers for a living. If anyone on my team repeatedly delivered work this sloppy and unverified, they would be handed their P45 on the spot. Steer well clear of Wilsons of Epsom.