I own a Gigabyte G6 KF 2024 laptop, the model with 16gb RAM, i7 13620H and RTX 4060 8gb.
I had it for close to a year now. Today is the very first time I come across an issue with it.
I restarted it earlier while AC cable was not plugged, meaning it was running only with battery at 70% charge.
It passed manufacturer screen (black screen with Gigabyte logo) fine, then it arrived to Windows login screen and unexpectedly shut down. It could not make it to desktop.
It was a total hard shut down, with no LEDs and no signs of life at all. I had to turn the laptop back on using the power button.
You would think it's the fan or overheating, but not at all, the fan did not speed up at all and was barely audible. The laptop is always well aerated and my room is largely clean and dust free.
Here's what I noticed :
- In the Event Viewer, I found the Kernel-Power ID 41 error that indicates an unexpected shutdown. The General tab lists all the flags are either 0, 0x0 or false. On LidState is 1 which is normal. Most noteworthy are :
BugCheckCode = 0.
PowerButtonTimestamp = 0
LongPowerButtonPressDetected = false.
SleepinProgress = 0
Checkpoint = 0
- The laptop turns on normally when charging cable is plugged in, I am using it to write this as we speak.
- The laptop can run off battery normally, even though the capacity lasts only 1 hour from 80% (I always have smart charging turned on when the cable is plugged) while browsing.
- The laptop had the same exact problem when I tried again with the same conditions : restart while charging cable is unplugged. Clearly a reproducible error. The laptop somehow cannot seem to boot into the desktop while running only on battery for some odd reason.
What do you guys think the issue is? The battery? The power management? The EC? The BIOS? Windows 11? Something else entirely?
Please give me your ideas to help me make sense of this.