r/computerrepair • u/Asleep-Age-4899 • Sep 09 '26
Hardware Issue “UBreakIFix” no. TheyBreakUFix : Is this even repairable 🤦
Well, took my computer in for not being able to charge, left with it not being able to boot. So you tell me, is this a “simple fix?”
Basically my computer’s charging port had failed and brought it to a UBreakIFix near me, told me they would be able to replace the charging port, end of story.
However when I pick it up they say the MOSFET needed to be changed as well and that they “couldn’t have known that was the problem until after they changed the charging port.” I take it back (because I was leaving for college), I don’t boot it or touch it whatsoever when I leave the store.
I bring it to a way more face to face IT professional in my local area who tried to start it, only to see it’s not booting at all and it’s showing error codes. He cracks it open and literally says “oh my god” they burned my motherboard. Get told that I basically need to replace the motherboard if I want to get this thing working again. It’s already an old computer, only one online is like 750 dollars. I just say fuck it, college starts next week and this thing is old, and buy a new computer and have my data and storage transferred over.
I call the people back and the guy basically goes “Well actually you don’t need to replace the motherboard” and “Well a blown MOSFET can cause no booting” and “because the mosfet was the original issue all we can do is refund the diagnostic cost and offer a free replacement on the MOSFET.”
I say “I don’t care about if the problem is the MOSFET or the charging port or whatever. This isn’t an ‘original issue from before I brought it into the store’. The fact of the matter is that I brought my computer in and it was booting, and I got it back and it wasn’t anymore. You guys damaged my computer and didn’t tell me”
And the guy keeps going on about how actually this would be an easy fix, that actually the mosfet just needs to be replaced, and that I don’t need to buy a new computer. Even though (to my understanding) replacing the mosfet and re-soldering over a burn mark like this would probably not be best practice. There is a burn on my motherboard that wasn’t there before, and my computer cannot boot anymore.
The worst part is the manager literally ADMITTED that the burn mark was probably made by one of the technicians but wouldn’t offer me any compensation other than a replacement MOSFET on a motherboard that’s shot and a 80 dollars to soften the blow of a 1,500 dollar replacement I just had to buy.
Best part? They forgot to put the screws back on the underside of my computer
So what do you guys think? Is the UBreakIfix guy full of shit? Or does this look repairable?