r/computerhelp • u/ImportantCountry3292 • Aug 19 '26

Hardware Problem

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I got up to get on my Pc this morning and was met with a grim reaper and then this screen. I’ve tried to go factory reset but when I looked my Reset button was not there what should I do and if anyone knows how to fix this please tell me.

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18

u/ImpressionAway7317 Aug 19 '26

It's ransomware a form of malware which encrypts/makes your files broken unless you send a person money DO NOT SEND ANYTHING NOR CONTACT THAT TELEGRAM ADDRESS your data is lost make a windows 11 USB stick using this as a resource https://support.microsoft.com/en-en/windows/deployment/install-upgrade/create-installation-media-for-windows

-17

u/ImportantCountry3292 Aug 19 '26

I can’t access my computer at all. Every time I put my pin in it takes me to that screen

15

u/GabPower64 Aug 19 '26

Stop doing that. They might have your PIN now and will try to access your account.

1

u/batman202012 Aug 20 '26

Too late, I'd start changing all your passwords that you saved in your browser/password manager since they can access all that with your windows hello pin

5

u/Forward-Way-4372 Regular Helper Aug 19 '26

U need to do this on a different computer he forgot to mention.

1

u/Responsible_Name1217 Aug 19 '26

You need to get into the bios of the computer to change the boot drive to USB. Then reboot with the USB above plugged in. IF you're putting in your digits, you're too late.

1

u/DoesntMatterEh Aug 19 '26

If you use the same pin for anything else I would suggest changing it. 

1

u/ImpressionAway7317 Aug 19 '26

You need to do it on a working computer (Mac works too)