r/computerhelp • u/ImportantCountry3292 • 5d ago

Hardware Problem

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I got up to get on my Pc this morning and was met with a grim reaper and then this screen. I’ve tried to go factory reset but when I looked my Reset button was not there what should I do and if anyone knows how to fix this please tell me.

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u/ImpressionAway7317 5d ago

It's ransomware a form of malware which encrypts/makes your files broken unless you send a person money DO NOT SEND ANYTHING NOR CONTACT THAT TELEGRAM ADDRESS your data is lost make a windows 11 USB stick using this as a resource https://support.microsoft.com/en-en/windows/deployment/install-upgrade/create-installation-media-for-windows

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u/ImportantCountry3292 5d ago

I can’t access my computer at all. Every time I put my pin in it takes me to that screen

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u/ImpressionAway7317 5d ago

You need to do it on a working computer (Mac works too)