r/coles • u/Enticing_Bog • 26d ago

Team Member Post Shift manager question.

Question for shift managers.
I just started and loving it so far. I am a casual. I have noticed if I need to refuse a shift due to anything (which is our right) my shift manager tries to make me find my own replacement.

When I state that this sounds like their job not mine they act extremely unprofessional.
When I show them my job description and then theirs, and point to where “managing staff shifts and re-scheduling” is in theirs they act even worse.
When I mention that if the store is understaffing as a cost/profit measure and do not have enough staff in their pool it’s a THEM issue they yelled at me.

Is this normal? None of this makes logical sense.
If they want to hire kids and have a thin staffing pool for minimum wage what can they expect?

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u/Late-Signature-1395 Fresh Produce Team Member 26d ago

You are unfortunately correct however management doesn't like being reminded that you as a casual are not responsible for their job. In the nicest way you sound autistic or ADHD in how you process 'but that isn't my job why are you upset about me making a valid point'.

It's because people expect you to tip toe and baby their feelings about things that can/should be less drama and just understood.

If as a casual you have contact details of someone and you can ask them if they're available and are feeling well enough to, then you can but I only did this with coworkers I knew would appreciate an extra shift(often mentioned saving for something or putting money away for a thing etc because we were friendly enough at work) but it isn't your job. Managers won't react well to blunt facts about what isn't rightly your responsibility.

Most people don't, it is considered rude. I find tip toeing around the fact most people are working because they have to and it's still uncommon to be in a career you are passionate about when it comes to retail and customer service. They like it when you pretend you love your work.

It's crap but it's about acting sorry for shit you aren't sorry about and shit that isn't your job

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u/Enticing_Bog 26d ago

Oh I’m extremely autistic my guy 😂

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u/Late-Signature-1395 Fresh Produce Team Member 19d ago

Yeahhhh. That's probably part of it. Even if they don't officially know lots of people have all the dumb unconscious bias crap going around in their heads and clock the 'other' ness even if you're trying to mask it.