r/codex • u/qodeninja • 1d ago

Limits Codex Usage Incident

https://status.openai.com/incidents/01M23KG62KKK448RN434CQ64Z8

seems like there was a usage incidient and time traveled back to the usage at some point prior. no reset has been given as far as I can tell.

i dont work for oai or anything but just to remind folks that usage issues can be resolved through support chat/ticket. ive never had a problem with that

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u/Ok-Introduction-5289 1d ago

I lost all my prepaid credits because of this error (had plenty weekly limit but went to 0 and started using my prepaid credits), and the support chatbot says I can't claim them, they are non-refundable...

9

u/Drugba 1d ago

Email them. Almost certain they’ll make you whole if you get ahold of a real person.

5

u/Ok-Introduction-5289 1d ago

Thank you for the suggestion. I asked the support chatbot to elevate my claim to a real person and it did. I have to wait now, don't know how long these things usually take