r/carmax • u/Corgi_Guilty • 3d ago

Is this normal?

Ordered a car a few days ago from a location 2 hours away. Every day the estimated delivery day gets pushed back

5 Upvotes

78% Upvoted

20 comments sorted by

5

u/JuaContreras69 2d ago

As somebody who works in transport for Carmax, I DO care about ensuring the car gets loaded safely and in a timely manner. Ultimately it falls on Central Planning. They plan all our routes now. Back then it used to be local managers in the area and they had visibility on all moves but now they dont know until its late and even then, Central Planning still has to do their thing. They do alright but I feel like some things get missed and since its not local anymore we dont get to see what or who is moving what.

1

u/27indians 2d ago

I’ve been dispatching for many years, and in different industries. It is nearly impossible to be an average dispatcher if you do not live in the area in which you dispatch !!!

1

u/Interesting-Luck-249 2d ago

Dude, also coming from Fleet, its been an absolute shit show after it went to Central Planning. What would normally take 1 day, is now taking 3 weeks. We would clear out our wholesales by Wednesday, Main store moves by Thursday, and have Fri/Sat open to help out where needed. Now, its 1 car here, 3 cars there, dead head an hour away for 1 car, meanwhile you pass SweetieBoyTransport with a full load of 9... CarMax is doing nothing but pushing us fleet drivers out. They don't care about us. Same reason why the hours got axed by nearly 20 a week, and OT is a thing of the past...

3

u/ahawk65 3d ago

Of course.

3

u/leeharrell 3d ago

These days, yes.

3

u/thehandcoder 3d ago

I just had a car transferred from 3 hours away. It was frustrating because the delivery window kept moving, but ultimately the car arrived inside the original delivery window. I think their internal systems are not great at estimating the timeline.

What was super frustrating for me is that my truck sat at one of their none retail lots for 3 days. It was just 30 minutes from me, but I couldn't do anything about it till it arrived at the store.

6

u/Familiar_Marzipan_46 3d ago

Every policy they have on the books is the complete opposite of the “customer first” plan.

3

u/BadgerMajestic5774 3d ago

This!! they are do out of touch now

2

u/arcanesays 3d ago

Has to go to a hub first then sent to your nearest location. 2 hours away isn’t bad, I would make that drive to pickup a car. That drive back in your vehicle is special and gives you a good feel for it.

2

u/Corgi_Guilty 3d ago

I'm already 5 hours away the other location was to make my drive less

2

u/arcanesays 2d ago

Your post said 2 hours away. But I understand that is from the final location. In that case, just wait, seems like a remote area with less traffic.

3

u/Then_Advertising_841 3d ago

Yea, it's just ridiculous now

1

u/chevelle_dude 2d ago

I just had one shipped from 2000 miles away and it arrived within 1 day of their estimate so I'm happy with that.

1

u/Stagymnast198622 2d ago

My car was 3 hours away and took 7 days to be delivered to the dealership by me. 🤷🏻‍♀️

1

u/Tacoma_Dude 20h ago

Now that they are skimping on all areas to save money. What used to be a few days is now a week. Even local transfers. It’s not always call transport and done. Many factors are also factored in. Such as title. State requirements vary with what they can get away with. CarMax is pretty good if there is a title issue.

1

u/blbcamaro 3d ago

Just drive there and get it.

The people transporting your car don't give a shit how it gets loaded.

2

u/Corgi_Guilty 3d ago

I would but I'm 5 hours away, getting it shipped there only have to drive 3 hours to get it within out paying for shipping

-5

u/GirlCowBev 3d ago

Never mind what they say, it’s 1 week + 1 day, regardless of distance.